Support Board
Date/Time: Wed, 15 Jan 2025 22:37:42 +0000
global cursor issue?
View Count: 1662
| [2017-09-11 13:02:13] |
| Glenn Infinity - Posts: 103 |
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I am getting is multiple global cross hairs on other charts Normally works great, one of the best things in Sierra the "global cursor" see below screenshot, please advise https://i.imgur.com/P0hWnZq.png |
| [2017-09-11 16:09:57] |
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We do not know what we can do to help with this. It sounds like a might be caused by some kind of system issue on your side. Provide the Chartbook you are using and we will test it and see if we can reproduce. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-12 06:08:23] |
| User983881 - Posts: 5 |
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I have run more complexes chart books on other computers same settings no problems Same Video cards in both machines difference is CPU Intel in the problem one and AMD in working one? 1. have removed and replaced Video drivers 2. just using a 15 min and 1 min charts 3 Doubt it's a single chart issue is it possible a clean install would help? and if so how? |
| [2017-09-12 07:36:48] |
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We do not think a clean installation of Sierra Chart would make any difference and we strongly recommend not to do that. We would like to test the Chartbook you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-12 16:20:56] |
| User983881 - Posts: 5 |
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It's not the chart-book it's the Sierra3.cfg file I did a clean install deleted everything Problem gone when , add the Sierra3.cfg from a back up problem returned on just two charts very simple charts 15 min and 2 min chart ES I then deleted the Sierra3.cfg and restored the "Sierra3.cfg.back" problem gone but missing some of the drawing tools choices. I can send you all three if you would like https://i.imgur.com/2z4VEA2.png missing |
| [2017-09-12 16:27:55] |
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OK we thought it may have something to do with a particular global configuration relating to the Chart Values tool. And we would have later asked for that file from you. Attach the Sierra3.cfg file you are using when you notice the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-12 16:28:15
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| [2017-09-12 17:06:48] |
| User983881 - Posts: 5 |
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Here you go don't think I should make public because it doesn't work
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Private File Attachment Deleted. Private File |
| [2017-09-12 21:55:11] |
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We understand what the problem is. It relates to using the option Hide Chart Values Tool When Pointer Not Over Chart. We are always afraid of these kinds of features that people ask for and the consequence of them. This is an excellent example of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-13 00:22:49] |
| User983881 - Posts: 5 |
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Not sure how I did that or how to avoid it?
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| [2017-09-13 13:08:50] |
| User983881 - Posts: 5 |
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Once again how does that happen and how would a person not "It relates to using the option Hide Chart Values Tool When Pointer Not Over Chart"? can't figure out how I causing it.
Date Time Of Last Edit: 2017-09-13 13:10:14
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| [2017-09-13 16:37:35] |
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You need to disable Global Settings >> Tool Settings >> Chart Values >> Hide Chart Values Tool When Pointer Not Over Chart. In the next few days we will determine a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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