Support Board
Date/Time: Wed, 15 Jan 2025 23:44:18 +0000
Unable to trade- can't duplicate charts to open multiple charts
View Count: 1364
| [2017-09-10 19:13:23] |
| User942178 - Posts: 25 |
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Is it possible to set up screen share on Monday, to address above problem and the problem I have changing charts from 3 to 5 minute charts using the buttons I added on the tool bar. I did not have these problems until Thursday morning - nothing I know was changed on the settings between Wednesday & Thursday. I upgraded to new version - it did not help. It is almost like everything is frozen. Thank you. |
| [2017-09-11 17:05:15] |
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We can do this, but there is a cost at USD.65 per minute for this service. The afternoons are best for us. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-11 17:05:23
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| [2017-09-11 18:22:30] |
| User942178 - Posts: 25 |
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My program worked fine till Thursday then it stopped all of a sudden. Our team has 3 accounts with you and have I have had numerous problems that the other two members of the team have not experienced. Do you think it is fair that I be charged to straighten out the issue. If it is a mere 5 minutes or so to get it fixed and you can guarantee that it will remain completely operational I will gladly pay the $ 3 or so. But I need to be assured that this issue will be resolved. It makes no sense that I have the exact same settings as my team mates but I have constant issues. Please let me know today, rather you will accept this proposal. |
| [2017-09-11 18:48:38] |
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We will have someone call you this afternoon. We think the problem has to do with a misunderstanding related to detached charts. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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