Support Board
Date/Time: Wed, 15 Jan 2025 21:57:16 +0000
Unable to connect to CQG FIX
View Count: 1944
| [2017-09-07 08:11:06] |
| patrick - Posts: 30 |
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Unable to connect to CQG FIX. Is there a problem? Log as below. CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-09-07 10:02:53 CQG FIX socket (22) | Creating socket. Using TLS 1.2. | 2017-09-07 10:02:54 CQG FIX socket (22) | Connecting to IP: 208.48.16.214. | 2017-09-07 10:02:54 CQG FIX: Sending the Logon message. | 2017-09-07 10:02:54 CQG FIX Trading | Connected to trading server. | 2017-09-07 10:02:55 CQG FIX Trading | Connecting to server api.cqg.com | 2017-09-07 10:02:55 CQG WebSocket | Connecting to WebSocket server. | 2017-09-07 10:02:55 CQG WebSocket socket (23) | Creating socket. Using TLS 1.2. | 2017-09-07 10:02:56 CQG WebSocket socket (23) | Connecting to IP: 118.201.11.218. | 2017-09-07 10:02:56 CQG WebSocket socket (23) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-09-07 10:03:17 * CQG WebSocket socket (23) | Initiating close of socket by core. | 2017-09-07 10:03:17 CQG WebSocket | WebSocket closed. | 2017-09-07 10:03:17 CQG FIX Trading | WebSocket closed. | 2017-09-07 10:03:17 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-09-07 10:03:17 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-07 10:03:17 CQG WebSocket socket (23) | Closed. | 2017-09-07 10:03:17 CQG FIX: DisconnectFIX called. | 2017-09-07 10:03:17 CQG FIX: Sending a Logout message. | 2017-09-07 10:03:17 CQG FIX Trading | Disconnected. | 2017-09-07 10:03:17 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-09-07 10:03:17 CQG FIX socket (22) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-09-07 10:03:17 CQG FIX socket (22) | Encryption stream error encountered. error:140E0197:SSL routines:SSL_shutdown:shutdown while in init | 2017-09-07 10:03:17 CQG FIX socket (22) | Initiating close of socket by core. | 2017-09-07 10:03:17 CQG FIX: Socket closed without completing the logout sequence. | 2017-09-07 10:03:17 CQG FIX socket (22) | Shutdown started. Waiting for graceful close. | 2017-09-07 10:03:17 CQG FIX: Disconnected. | 2017-09-07 10:03:17 CQG FIX socket (22) | Received socket Close event | 2017-09-07 10:03:17 CQG FIX socket (22) | Closed. | 2017-09-07 10:03:17 |
| [2017-09-07 08:13:36] |
| patrick - Posts: 30 |
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Able to connect now, after around 20 mins downtime. It it the first time I experience this after using CQG FIX for 1 year. |
| [2017-09-07 09:11:08] |
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Clearly from the Message Log you posted, there was some connectivity problem between your computer and the CQG server.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-07 09:16:00] |
| patrick - Posts: 30 |
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Yes. CQG WebSocket socket (23) | Creating socket. Using TLS 1.2. | 2017-09-07 10:02:56 CQG WebSocket socket (23) | Connecting to IP: 118.201.11.218. | 2017-09-07 10:02:56 I was not able to ping to 118.201.11.218 during that down time while I can browse the internet. After that, I am able to ping to 118.201.11.218 Not sure what could be causing it. |
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