Support Board
Date/Time: Wed, 15 Jan 2025 21:05:21 +0000
Real Time Data
View Count: 1365
| [2017-09-05 00:57:27] |
| User337762 - Posts: 5 |
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I'm a new customer trying to get things up and running. I' trying to trade the YM using CQG data. I have loaded the F.US.YMU17 and the DF:334 ST:1,0 is green. The chart loads to the current time but does not produce real time data after that. HELP!! Don N |
| [2017-09-05 01:08:14] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-05 01:33:28] |
| User337762 - Posts: 5 |
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I have requested help for not being able to receive real time data. I have just sent the Message Log to you. Don N |
| [2017-09-05 01:58:21] |
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This is the relevant error message: Symbol Error - F.US.YMU17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.YM (corresponding to ID = 1) are not allowed. | 2017-09-04 17:17:00
Refer to this section for help with this: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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