Support Board
Date/Time: Thu, 21 Nov 2024 20:36:07 +0000
"invalid distance too far back" on IB Soilbeans Oil
View Count: 2174
| [2013-04-03 20:05:53] |
| LukasCh - Posts: 5 |
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Hello, I am getting following error on Daily chart (only) for Soybeans oil (ZL-201312-ECBOT on IB). Intraday chart is ok, but when I click on Daily timeframe, I get this error. Same happens for ZL-201307-ECBOT. What am I doing wrong? Another symbols from IB works fine. (this is quite urgent) Thank you very much. ERROR LOG: Software version: 956 | 2013-04-03 22:00:13 Current Service Package: 3 | 2013-04-03 22:00:13 Usage end date: 2013-04-26 | 2013-04-03 22:00:13 Sierra Chart Historical Data Service is included. | 2013-04-03 22:00:13 Active service: SC Historical Data | 2013-04-03 22:00:13 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2013-04-03 22:00:13 2013-04-03 22:00:13 Local computer clock time | 2013-04-03 22:00:13 2013-04-03 20:00:13 GMT time | 2013-04-03 22:00:13 2013-04-03 22:00:13 Time zone adjusted time | 2013-04-03 22:00:13 Time difference to server time: 0 seconds. | 2013-04-03 22:00:13 Program path: C:\SierraChart\ | 2013-04-03 22:00:13 Data Files path: C:\SierraChart\Data\ | 2013-04-03 22:00:13 OS Version Number: 6.1 | 2013-04-03 22:00:13 Active service: Interactive Brokers | 2013-04-03 22:02:16 Requesting symbol settings for ib. Overwrite = on. | 2013-04-03 22:02:17 Request for symbol settings completed. | 2013-04-03 22:02:17 Processed received symbol settings | 2013-04-03 22:02:17 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZL-201312-ECBOT.dly | 2013-04-03 22:02:28 HD Request # 1 - Downloading Historical Daily chart data for ZL-201312-ECBOT. Starting date: 1963-04-04. | 2013-04-03 22:02:28 HD Request # 1 - Requesting historical Daily data for ZL-201312-ECBOT starting at 1963-04-03 | 2013-04-03 22:02:28 HTTP Request 1 Inflate Error: There's an error in the data. Zlib message: invalid distance too far back | 2013-04-03 22:02:29 Technical Notice: Compressed buffer size is not zero at the end of data in c_HTTPRequest::OnInternetStatusRequestComplete. | 2013-04-03 22:02:29 HD Request # 1 - Error received when downloading from the SC Historical Data service: Error executing query: Invalid symbol_ | 2013-04-03 22:02:29 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZL-201312-ECBOT.dly | 2013-04-03 22:02:29 HD Request # 1 - Received 0 records and wrote 0 records for ZL-201312-ECBOT | 2013-04-03 22:02:29 HD Request # 1 - Daily download COMPLETE for ZL-201312-ECBOT | 2013-04-03 22:02:29 |
| [2013-04-03 20:14:48] |
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We will solve this and update this thread when done.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-04 18:10:29] |
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Restart Sierra Chart to get updated symbol settings. After this go to File >> Find Symbol an open a chart for ZL from the list of symbols in the Futures list. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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