Support Board
Date/Time: Wed, 15 Jan 2025 19:41:25 +0000
delayed data
View Count: 1261
| [2017-09-04 00:34:03] |
| hatem hosny - Posts: 57 |
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-when i opened GBP chart today, i noticed the data is delayed 10 min.(or there is no data for 10 min.) - the chart began at 00:10 am !. i wonder why?. (this week only) hatem hosny |
| [2017-09-04 01:25:12] |
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Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-04 01:52:05] |
| hatem hosny - Posts: 57 |
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http://www.sierrachart.com/image.php?Image=1504489677631.png the green line at 00:30 (missing 2 candles 00:00 and 00:05) |
| [2017-09-04 02:30:25] |
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We do see the problem at the open for the CME data. It is not clear what the underlying reason was. Potentially there was a network issue at the time. We need more time to look into this. Are you noticing any problem now? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-04 02:36:57] |
| hatem hosny - Posts: 57 |
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No, just the open.
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| [2017-09-05 05:20:23] |
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Letting you know the underlying issue has been discovered and resolved. There was invalid packet at the CME open triggering the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-05 13:15:04] |
| hatem hosny - Posts: 57 |
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it seems it has not, there are data of the first 9 min. missing so far.please check?
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| [2017-09-05 15:01:02] |
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What symbol? What specific Date-Time? What time zone? Otherwise, we have no idea what you are referring to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-05 15:06:28] |
| hatem hosny - Posts: 57 |
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please read the problem from the beginning. i provided all what you are asking for.
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| [2017-09-05 23:10:32] |
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OK we understand you are referring to the same CME missing data at the Sunday open on 2017-09-03. That missing data is now filled in. Right-click on the chart before that time and select Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-05 23:11:14
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