Support Board
Date/Time: Wed, 15 Jan 2025 21:04:59 +0000
Open chart closes when I click on Chart Bar 1
View Count: 1330
| [2017-08-31 12:48:27] |
| User942178 - Posts: 25 |
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How do I prevent my open chart from automatically closing when I click on a button on Chart Bar 1? Thank you. |
| [2017-08-31 14:38:20] |
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We do not understand this. What button are you pressing? The only way to close a chart is to use the standard X button at the top right of a chart window, or close the Chartbook. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-31 15:08:24] |
| User942178 - Posts: 25 |
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When I use the commands on control bar 1. the chart I am trying to add a command to automatically minimizes to the bottom of my screen, How do I prevent this from happening. |
| [2017-08-31 16:53:33] |
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Is this a detached chart with its own Control Bar?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 01:30:10] |
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If you want us to look at this issue with Remote Assistance we can do that. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-01 12:49:32] |
| User942178 - Posts: 25 |
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Yes! Can we set a time to access Remote Assistance? I am available 10:00 a.m. - 12:00 p.m. Central Time or 1:00 p.m. - end of your day. Thank you.
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| [2017-09-01 17:53:24] |
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Please add your number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done, and we will call you. Sierra Chart Support |
| [2017-09-01 19:24:32] |
| User942178 - Posts: 25 |
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I am available any time this afternoon.
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| [2017-09-01 20:31:19] |
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As was mentioned in the previous post, we need your phone number to be able to call. Please add your number here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done, and we will call you. Or you can start an account support ticket with your number: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support |
| [2017-09-01 20:55:48] |
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We have hidden your post with your number and will be calling you shortly.
Sierra Chart Support |
| [2017-09-02 01:32:10] |
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Regarding the question about the colors of the Profit/Loss on the Trade Activity Log, refer to the documentation here: Graphics Settings: Setting the Background Color, Text Color, and Font for Text Only Windows The colors can be changed through the following: Position / Chart Trade Stats Tabs Long / Profit Position / Chart Trade Stats Tabs Short / Loss Also make sure that the Sierra Chart instance running is up to date by selecting Help >> Download Current Version. Sierra Chart Support |
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