Support Board
Date/Time: Sun, 22 Dec 2024 14:56:04 +0000
stability issue
View Count: 2227
| [2013-04-03 19:40:25] |
| User70302 - Posts: 30 |
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Until now, I was running a chartbook with a quoteboard (10 symbols) and some charts and everything was stable. Recently I added another quoteboard window to that chartbook with some 50+symbols in it. Now, after around 30 minutes SC becomes unstable (this is repeatable). Its not freezing up but rather all windows start to dissapear/fluctuate. I am running SC959 with IB.
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| [2013-04-03 19:47:16] |
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Please provide us the Chartbook and we will test it. Here are the instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile This sounds like it is a GDI leak. Please go to the Windows Task Manager. Go to the Processes tab. Add the GDI Objects column (View >> Select Columns). See if it continues to increase for the SierraChart.exe process Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-03 19:56:36
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| [2013-04-03 20:34:02] |
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Please do take note of the paragraph in the prior post about a GDI leak. We are interested to know if this is the case. If so, we can resolve very quickly.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-03 23:30:36] |
| User70302 - Posts: 30 |
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I looked it up and yes, GDI is increasing for sierrachart.exe. It increases around 4 points every second.
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| [2013-04-03 23:36:19] |
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Can you provide us your Chartbook so we can test. Instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile You can also send it to support AT Sierra Chart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-03 23:37:40
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| [2013-04-04 04:00:04] |
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This is now resolved. Please update by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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