Support Board
Date/Time: Wed, 15 Jan 2025 16:17:20 +0000
Data receiving issue (CQG)
View Count: 875
| [2017-08-17 20:53:18] |
| User11942 - Posts: 298 |
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Hello SC team, what does a message like "Instrument xxxxx is not allowed" mean in a message log (for CQG feed)?
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| [2017-08-17 20:57:45] |
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Refer to: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-17 21:05:38] |
| User11942 - Posts: 298 |
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Yeah, I have read it before. The message log says exactly "Instrumnet xxxxx is not allowed" not "Real-time data are not allowed". I can receive data for that particular symbol with CQG frontend. Shall I contact broker about that?
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| [2017-08-17 21:24:00] |
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Yes contact your broker. We have no control over this whatsoever. That is a message from CQG. Also the message in the documentation, also uses the word "instrument". It is essentially the same. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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