Support Board
Date/Time: Wed, 15 Jan 2025 16:19:28 +0000
Data feed problem. Have pasted the message log below.
View Count: 794
| [2017-08-17 07:06:47] |
| User169391 - Posts: 62 |
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Delaying start of download for GBPUSD | 2017-08-17 17:01:13 DTC Client (74) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:01:14 * DTC Client (74) | Initiating close of socket by core. | 2017-08-17 17:01:14 DTC Client (74) | Closed. | 2017-08-17 17:01:14 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:01:14 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:01:14 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:01:16 DTC Client (76) | Creating socket. | 2017-08-17 17:01:16 DTC Client (76) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:01:16 HD Request # 33 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2017-08-17 17:01:23 HD Request # 33 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:01:23 HD Request # 33 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 17:01:23 Socket (77) | Creating socket. | 2017-08-17 17:01:23 Socket (77) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:01:23 DTC Client (76) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:01:37 * DTC Client (76) | Initiating close of socket by core. | 2017-08-17 17:01:37 DTC Client (76) | Closed. | 2017-08-17 17:01:37 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:01:37 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:01:37 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:01:39 DTC Client (78) | Creating socket. | 2017-08-17 17:01:39 DTC Client (78) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:01:39 Socket (77) | Initiating close of socket by core. | 2017-08-17 17:01:43 HD Request # 33 | Error downloading historical Intraday data for GBPUSD. Timeout error connecting to server. | 2017-08-17 17:01:43 Socket (77) | Closed. | 2017-08-17 17:01:43 Historical data download thread signaled to stop. | 2017-08-17 17:01:43 HD Request # 33 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2017-08-17 17:01:43 HD Request # 34 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2017-08-17 17:01:43 HD Request # 34 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:01:43 HD Request # 34 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 17:01:43 Socket (79) | Creating socket. | 2017-08-17 17:01:43 Socket (79) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:01:43 DTC Client (78) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:02:00 * DTC Client (78) | Initiating close of socket by core. | 2017-08-17 17:02:00 DTC Client (78) | Closed. | 2017-08-17 17:02:00 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:02:00 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:02:00 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:02:02 DTC Client (80) | Creating socket. | 2017-08-17 17:02:02 DTC Client (80) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:02 Socket (79) | Initiating close of socket by core. | 2017-08-17 17:02:03 Socket (79) | Closed. | 2017-08-17 17:02:03 HD Request # 34 | Error downloading historical Intraday data for GBPUSD. Timeout error connecting to server. | 2017-08-17 17:02:03 Historical data download thread signaled to stop. | 2017-08-17 17:02:03 HD Request # 34 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2017-08-17 17:02:03 HD Request # 35 | Downloading Intraday chart data for GBPUSD to the file GBPUSD.scid. Service: fxcm | 2017-08-17 17:02:03 HD Request # 35 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:02:03 HD Request # 35 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 17:02:03 Socket (81) | Creating socket. | 2017-08-17 17:02:03 Socket (81) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:03 DTC Client (80) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:02:23 * DTC Client (80) | Initiating close of socket by core. | 2017-08-17 17:02:23 DTC Client (80) | Closed. | 2017-08-17 17:02:23 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:02:23 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:02:23 Socket (81) | Initiating close of socket by core. | 2017-08-17 17:02:24 HD Request # 35 | Error downloading historical Intraday data for GBPUSD. Timeout error connecting to server. | 2017-08-17 17:02:24 Socket (81) | Closed. | 2017-08-17 17:02:24 Historical data download thread signaled to stop. | 2017-08-17 17:02:24 HD Request # 35 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPUSD | 2017-08-17 17:02:24 HD Request # 35 | Intraday download COMPLETE for GBPUSD. Completion time: 20s. Unique request ID: 61 | 2017-08-17 17:02:24 Removed historical data download ID 61 | 2017-08-17 17:02:24 Real-time Intraday chart data file updates started for GBPUSD | 2017-08-17 17:02:24 Opened cached Intraday file: C:\SierraChart\Data\GBPUSD.scid | 2017-08-17 17:02:24 Intraday chart data file opened for GBPUSD | 2017-08-17 17:02:24 Delaying start of download for GBPNZD | 2017-08-17 17:02:24 Chart #1 has tagged chart #2 for full recalculation. Chartbook: GbpPairs.cht | 2017-08-17 17:02:24 GBPUSD [M] 0.00050 Range #2 | Performing a full recalculation because it has been tagged. Chartbook: GbpPairs.cht | 2017-08-17 17:02:24 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 17:02:27 DTC Client (82) | Creating socket. | 2017-08-17 17:02:27 DTC Client (82) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:27 HD Request # 36 | Downloading Intraday chart data for GBPNZD to the file GBPNZD.scid. Service: fxcm | 2017-08-17 17:02:36 HD Request # 36 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:02:36 HD Request # 36 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 17:02:36 Socket (83) | Creating socket. | 2017-08-17 17:02:36 Socket (83) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:36 DTC Client (82) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:02:48 * DTC Client (82) | Initiating close of socket by core. | 2017-08-17 17:02:48 DTC Client (82) | Closed. | 2017-08-17 17:02:48 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:02:48 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:02:48 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 17:02:50 DTC Client (84) | Creating socket. | 2017-08-17 17:02:50 DTC Client (84) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:50 Socket (83) | Initiating close of socket by core. | 2017-08-17 17:02:56 Socket (83) | Closed. | 2017-08-17 17:02:56 HD Request # 36 | Error downloading historical Intraday data for GBPNZD. Timeout error connecting to server. | 2017-08-17 17:02:56 Historical data download thread signaled to stop. | 2017-08-17 17:02:56 HD Request # 36 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPNZD | 2017-08-17 17:02:56 HD Request # 37 | Downloading Intraday chart data for GBPNZD to the file GBPNZD.scid. Service: fxcm | 2017-08-17 17:02:56 HD Request # 37 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:02:56 HD Request # 37 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 17:02:56 Socket (85) | Creating socket. | 2017-08-17 17:02:56 Socket (85) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:02:56 DTC Client (84) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:03:11 * DTC Client (84) | Initiating close of socket by core. | 2017-08-17 17:03:11 DTC Client (84) | Closed. | 2017-08-17 17:03:11 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:03:11 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:03:11 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 17:03:13 DTC Client (87) | Creating socket. | 2017-08-17 17:03:13 DTC Client (87) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:03:13 Socket (85) | Initiating close of socket by core. | 2017-08-17 17:03:16 Socket (85) | Closed. | 2017-08-17 17:03:16 HD Request # 37 | Error downloading historical Intraday data for GBPNZD. Timeout error connecting to server. | 2017-08-17 17:03:16 Historical data download thread signaled to stop. | 2017-08-17 17:03:16 HD Request # 37 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPNZD | 2017-08-17 17:03:16 HD Request # 38 | Downloading Intraday chart data for GBPNZD to the file GBPNZD.scid. Service: fxcm | 2017-08-17 17:03:16 HD Request # 38 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:03:16 HD Request # 38 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 17:03:16 Socket (88) | Creating socket. | 2017-08-17 17:03:16 Socket (88) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:03:16 DTC Client (87) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:03:34 * DTC Client (87) | Initiating close of socket by core. | 2017-08-17 17:03:34 DTC Client (87) | Closed. | 2017-08-17 17:03:34 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:03:34 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:03:34 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:03:36 DTC Client (89) | Creating socket. | 2017-08-17 17:03:36 DTC Client (89) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:03:36 Socket (88) | Initiating close of socket by core. | 2017-08-17 17:03:36 HD Request # 38 | Error downloading historical Intraday data for GBPNZD. Timeout error connecting to server. | 2017-08-17 17:03:36 Socket (88) | Closed. | 2017-08-17 17:03:36 Historical data download thread signaled to stop. | 2017-08-17 17:03:36 HD Request # 38 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GBPNZD | 2017-08-17 17:03:36 HD Request # 38 | Intraday download COMPLETE for GBPNZD. Completion time: 20s. Unique request ID: 62 | 2017-08-17 17:03:36 Removed historical data download ID 62 | 2017-08-17 17:03:36 Real-time Intraday chart data file updates started for GBPNZD | 2017-08-17 17:03:36 Opened cached Intraday file: C:\SierraChart\Data\GBPNZD.scid | 2017-08-17 17:03:36 Intraday chart data file opened for GBPNZD | 2017-08-17 17:03:36 Delaying start of download for AUDJPY | 2017-08-17 17:03:36 HD Request # 39 | Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2017-08-17 17:03:46 HD Request # 39 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:03:46 HD Request # 39 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 17:03:46 Socket (90) | Creating socket. | 2017-08-17 17:03:46 Socket (90) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:03:46 DTC Client (89) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:03:57 * DTC Client (89) | Initiating close of socket by core. | 2017-08-17 17:03:57 DTC Client (89) | Closed. | 2017-08-17 17:03:57 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:03:57 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:03:57 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:03:59 DTC Client (91) | Creating socket. | 2017-08-17 17:03:59 DTC Client (91) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:03:59 Socket (90) | Initiating close of socket by core. | 2017-08-17 17:04:06 HD Request # 39 | Error downloading historical Intraday data for AUDJPY. Timeout error connecting to server. | 2017-08-17 17:04:06 Socket (90) | Closed. | 2017-08-17 17:04:06 Historical data download thread signaled to stop. | 2017-08-17 17:04:06 HD Request # 39 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AUDJPY | 2017-08-17 17:04:06 HD Request # 40 | Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2017-08-17 17:04:06 HD Request # 40 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:04:06 HD Request # 40 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 17:04:06 Socket (92) | Creating socket. | 2017-08-17 17:04:06 Socket (92) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:04:06 DTC Client (91) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:04:20 * DTC Client (91) | Initiating close of socket by core. | 2017-08-17 17:04:20 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:04:20 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:04:20 DTC Client (91) | Closed. | 2017-08-17 17:04:20 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 10048 | 2017-08-17 17:04:22 DTC Client (93) | Creating socket. | 2017-08-17 17:04:22 DTC Client (93) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:04:22 Socket (92) | Initiating close of socket by core. | 2017-08-17 17:04:26 HD Request # 40 | Error downloading historical Intraday data for AUDJPY. Timeout error connecting to server. | 2017-08-17 17:04:26 Socket (92) | Closed. | 2017-08-17 17:04:26 Historical data download thread signaled to stop. | 2017-08-17 17:04:26 HD Request # 40 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AUDJPY | 2017-08-17 17:04:26 HD Request # 41 | Downloading Intraday chart data for AUDJPY to the file AUDJPY.scid. Service: fxcm | 2017-08-17 17:04:26 HD Request # 41 | Download start date-time: 2017-08-17 13:12:05.000 | 2017-08-17 17:04:26 HD Request # 41 | Using server: ds5.sierracharts.com port 10150 | 2017-08-17 17:04:26 Socket (94) | Creating socket. | 2017-08-17 17:04:26 Socket (94) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:04:26 DTC Client (93) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:04:43 * DTC Client (93) | Initiating close of socket by core. | 2017-08-17 17:04:43 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:04:43 DTC Client (93) | Closed. | 2017-08-17 17:04:43 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:04:43 FXCM FIX Trading | Connecting to the server ds5.sierracharts.com. Port 443 | 2017-08-17 17:04:45 DTC Client (95) | Creating socket. | 2017-08-17 17:04:45 DTC Client (95) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:04:45 Socket (94) | Initiating close of socket by core. | 2017-08-17 17:04:46 HD Request # 41 | Error downloading historical Intraday data for AUDJPY. Timeout error connecting to server. | 2017-08-17 17:04:46 Socket (94) | Closed. | 2017-08-17 17:04:46 Historical data download thread signaled to stop. | 2017-08-17 17:04:46 HD Request # 41 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for AUDJPY | 2017-08-17 17:04:46 HD Request # 41 | Intraday download COMPLETE for AUDJPY. Completion time: 20s. Unique request ID: 63 | 2017-08-17 17:04:46 Removed historical data download ID 63 | 2017-08-17 17:04:46 Real-time Intraday chart data file updates started for AUDJPY | 2017-08-17 17:04:46 Opened cached Intraday file: C:\SierraChart\Data\AUDJPY.scid | 2017-08-17 17:04:46 Intraday chart data file opened for AUDJPY | 2017-08-17 17:04:46 Delaying start of download for EURUSD | 2017-08-17 17:04:46 HD Request # 42 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2017-08-17 17:04:56 HD Request # 42 | Download start date-time: 2017-08-17 13:12:08.000 | 2017-08-17 17:04:56 HD Request # 42 | Using server: ds5.sierracharts.com port 10149 | 2017-08-17 17:04:56 Socket (96) | Creating socket. | 2017-08-17 17:04:56 Socket (96) | Connecting to IP: 204.15.192.106. | 2017-08-17 17:04:56 DTC Client (95) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2017-08-17 17:05:06 * DTC Client (95) | Initiating close of socket by core. | 2017-08-17 17:05:06 DTC Client (95) | Closed. | 2017-08-17 17:05:06 FXCM FIX Trading | Disconnected from the server. | 2017-08-17 17:05:06 FXCM FIX Trading | Data feed disconnected. Will reconnect in 2 seconds. | 2017-08-17 17:05:06 |
| [2017-08-17 07:44:17] |
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We are working on the problem. Allow a few minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-17 07:46:25] |
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This was a problem on the Sierra Chart side. It is now resolved. We need you to follow the instructions here to update the symbol settings: Global Symbol Settings: Update Symbol Settings Be sure to follow the step to reconnect to the data feed. That is essential. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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