Support Board
Date/Time: Wed, 15 Jan 2025 16:19:09 +0000
Most Studies not visable
View Count: 1494
| [2017-08-14 17:10:21] |
| User683844 - Posts: 24 |
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Hello, I just started a trial and most studies are not visible. I've attached two images. One is of the studies I see available and the other is of the studies it seems I should see available. Please advise. Thanks! |
 IMG_3684.JPG / V - Attached On 2017-08-14 17:08:00 UTC - Size: 4.87 MB - 314 views IMG_3685.JPG / V - Attached On 2017-08-14 17:08:24 UTC - Size: 2.02 MB - 287 views Attachment Deleted. |
| [2017-08-14 17:30:03] |
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There is a file missing with the installation. Perform the installation again by using this link: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe And we recommend using the default installation folder instead of modifying it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-14 20:23:17] |
| User683844 - Posts: 24 |
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Does this have something to do with Wine/Mac?
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| [2017-08-14 20:24:20] |
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It is possible but we would not have expected this. It is something that rarely we hear about. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-14 20:49:39] |
| User683844 - Posts: 24 |
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Nevermind, your suggestion worked. Thanks!
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| [2017-08-15 11:56:42] |
| User683844 - Posts: 24 |
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The problem is back. When I open via the Wine installer, all the studies are available. However, when I open from the regular desktop icon, they are not. My OS is the most recent-I keep everything up to date. Maybe I should try Parallels? |
| [2017-08-15 14:03:06] |
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What is happening is that the SierraChartStudies.dll file becomes inaccessible in some way.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-15 14:04:01
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| [2017-08-15 19:44:28] |
| User683844 - Posts: 24 |
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Ok, as long as I open from the pictured file, everything loads.
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| IMG_3695.JPG / V - Attached On 2017-08-15 19:43:42 UTC - Size: 4.46 MB - 309 views Attachment Deleted. |
| [2017-08-16 15:14:04] |
| User683844 - Posts: 24 |
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Now my trial data is an hour behind. Do I have a new problem?
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| [2017-08-16 16:17:04] |
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Tell us one of the symbols you are referring to.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-16 17:24:43] |
| User683844 - Posts: 24 |
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I'm only looking at ZB at this point but it has resolved!
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| [2017-08-16 20:20:05] |
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In regards to this, refer to step 14 here: Sierra Chart Historical Data Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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