Support Board
Date/Time: Wed, 15 Jan 2025 15:46:47 +0000
Constant 'Download failed' red alert after upgrade to 1598
View Count: 792
| [2017-08-11 13:42:55] |
| User132748 - Posts: 159 |
|
After upgrading to 1598 and restarting I got red error 'Download Failed'. Same after another restart and same in different location. I have missing data on chart. I know the files delete procedure, but the problem is with constant donwload error Live data works fine HD Request # 7 | Error downloading historical Intraday data for F.US.CLEU17. Historical data logon error: Service code not provided | 2017-08-11 15:08:18 Historical data download thread signaled to stop. | 2017-08-11 15:08:18 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEU17 | 2017-08-11 15:08:18 HD Request # 7 | Receiving Intraday data for F.US.CLEU17 starting at 2017-08-11 15:08:13 | 2017-08-11 15:08:18 HD Request # 7 | Timestamp of first Intraday data file record written: 2017-08-11 15:08:13 | 2017-08-11 15:08:18 Thanks |
| [2017-08-11 13:58:42] |
| |
|
Follow the instructions here to perform a Full Reset of the Symbol Settings: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-11 14:05:53] |
| User132748 - Posts: 159 |
|
Thanks But because theres a note: "It is not recommended that you do this unless there is a specific reason to do so or you have been directed by Sierra Chart support to do this." So is it necessary to do this full reset after upgrade to 1598 or is there any other reason of this error? Prev build worked stable and I didnt do any wierd stuff with settings/etc. |
| [2017-08-11 14:11:47] |
| |
|
First go ahead and just perform an Update of the Symbol Settings as explained here: Global Symbol Settings: Update Symbol Settings After this, follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: