Support Board
Date/Time: Wed, 15 Jan 2025 15:27:39 +0000
BitMex SopLoss NOT triggered
View Count: 1540
| [2017-08-10 18:21:33] |
| N!co - Posts: 140 |
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Hi, Today once again a StopLoss was not executed Could you please look into this issue Thank you very much Trade log at that time / BitMEX | Requesting Trade Positions data. | 2017-08-10 14:22:44 BitMEX | Received first Trade Positions report from DTC server. | TradeAccount: Nico Peeters:44964 | 2017-08-10 14:22:45 BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-08-10 14:22:45 Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: Nico Peeters:44964 | InternalOrderID: 530 | Current Status: Pending Cancel | 2017-08-10 16:11:13 * BitMEX order update (Order update). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 530. Service Order ID: 100293. Symbol: XBTUSD-BMEX | 2017-08-10 16:11:42 * BitMEX order update (Order update). Info: Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 527. Service Order ID: 100290. Symbol: XBTUSD-BMEX | 2017-08-10 16:12:22 * BitMEX | Requesting Trade Positions data. | 2017-08-10 18:22:44 BitMEX | No Trade Positions reported by DTC Server. Clearing existing Trade Positions. | 2017-08-10 18:22:44 |
 XBTUSD-BMEX 10000 Volume #4 2017-08-10 16_07_28.543.png / V - Attached On 2017-08-10 18:21:12 UTC - Size: 18.91 KB - 265 views XBTUSD-BMEX 10000 Volume #4 2017-08-10 16_09_58.038.png / V - Attached On 2017-08-10 18:21:19 UTC - Size: 16.22 KB - 281 views |
| [2017-08-10 19:06:33] |
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The first thing you should do is check that order on your account through the BitMEX website and see if it actually filled or not. And also the proper way for us to look into this kind of issue is by providing us the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-10 19:06:41
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| [2017-08-10 19:11:06] |
| N!co - Posts: 140 |
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i always have Bitmex open at the same time the position was Not closed |
| [2017-08-10 19:53:32] |
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This answer from BitMEX may explain this: BitMex problem : Stoploss NOT executed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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