Support Board
Date/Time: Wed, 15 Jan 2025 15:57:25 +0000
Connect to Data Feed
View Count: 899
| [2017-07-25 20:47:10] |
| User455902 - Posts: 16 |
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Got a message yesterday that SSD was full. Did a disk cleanup,and moved some files to HDD. Apparently, moved the wrong file(s), because I couldn't load charts. Got username and password to log in(OK), but not connected to data feed. Went to Data/Trade Services Settings, and server, username, and password were blank. Filled in what I thought were the correct Sierra/CQG fix username and password, but got a log file that said CQG FIX: Received a Logout message. Text = UserName does not exist. Contact Customer Support for assistance. | 2017-07-25 15:02:54. tia for help.
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| [2017-07-25 21:44:36] |
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You will need to find out from your broker what the Username and Password are. Here is the relevant documentation for this: CQG Trading Platform Service: Common Error Messages Also go through the step-by-step instructions here to make sure you have the correct Server setting: CQG Trading Platform Service: Setup Instructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-25 21:47:23
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