Support Board
Date/Time: Wed, 15 Jan 2025 18:52:00 +0000
IB--UNKNOWN TICKER
View Count: 814
| [2017-07-19 15:15:43] |
| User170575 - Posts: 221 |
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i tried the disconnect but no result---thx
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 sierra sym is unkn.jpg / V - Attached On 2017-07-19 15:15:27 UTC - Size: 298.39 KB - 263 views |
| [2017-07-19 15:21:27] |
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For the symbols which are unknown, you need to use the Symbol Format for Stocks which also includes the Primary Exchange. Refer to: Interactive Brokers Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 15:44:02] |
| User170575 - Posts: 221 |
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I tried changing the separator--still no change
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| [2017-07-19 16:21:49] |
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Tell us the exact and complete symbol you are using for a symbol that is reported as unknown from Interactive Brokers.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 16:28:47] |
| User170575 - Posts: 221 |
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MSFT chart loads but does not update |
Attachment Deleted. SC MSFT.jpg / V - Attached On 2017-07-19 16:28:33 UTC - Size: 39.61 KB - 236 views |
| [2017-07-19 16:31:11] |
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You need to use this symbol: MSFT-STK-SMART/NASDAQ Once again you need to use the symbol format that has the Primary Exchange. Refer to: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 16:41:12] |
| User170575 - Posts: 221 |
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thanks---got it---had no idea you had to put all that info in
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