Support Board
Date/Time: Wed, 15 Jan 2025 18:37:14 +0000
Historical data not loading/reloading
View Count: 1844
| [2017-07-18 18:14:00] |
| User727034 - Posts: 21 |
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I'm trying to set up the Number Bar study When I carry out the Tick By Tick Data Configuration followed by Deleting all Data (from the start) and Download; All the Bid Ask data to the left of the chart becomes 0s, however, he real time data populates the columns correctly. Is there a way to download the historical data |
| [2017-07-18 21:42:00] |
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Could you perform a Full Reset of the Symbol Settings following the instructions here: https://www.sierrachart.com/index.php?page=doc/GlobalSymbolSettings.php#FullResetSymbolSettingsSteps After that re-download the data with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 08:59:33] |
| User727034 - Posts: 21 |
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After following the instructions the charts have become blank. Even after a restart of the platform the charts are blank
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| [2017-07-19 12:07:22] |
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Go to the blank chart and select Edit >> Delete All Data and Download. When you see that the download is complete or there is an error, then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 12:23:28] |
| User727034 - Posts: 21 |
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Reading Internal Order ID file. | 2017-07-19 13:20:10 Reading Trade Orders file. | 2017-07-19 13:20:10 Reading Trade Positions file. | 2017-07-19 13:20:10 Listening on UDP port 22903. | 2017-07-19 13:20:10 Software version: 1580 | 2017-07-19 13:20:10 Uses New Spreadsheets | 2017-07-19 13:20:10 Usage end date: 2017-08-01 | 2017-07-19 13:20:10 Enabled for: Advanced Features. | 2017-07-19 13:20:10 Enabled for: Advanced Features 2. | 2017-07-19 13:20:10 Enabled for: Sierra Chart Historical Data Service. | 2017-07-19 13:20:10 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-19 13:20:10 Enabled for: INDEXES_DATA_BARCHART | 2017-07-19 13:20:10 Received 1 data feed usernames. | 2017-07-19 13:20:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-19 13:20:10 Current selected Data/Trading service: GAIN Capital/OEC | 2017-07-19 13:20:10 Chart Update Interval: 500 | 2017-07-19 13:20:10 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2017-07-19 13:20:10 2017-07-19 13:20:12 Local computer time | 2017-07-19 13:20:10 2017-07-19 12:20:12 Local computer time in UTC | 2017-07-19 13:20:10 2017-07-19 13:20:12 Local computer time in SC Time Zone | 2017-07-19 13:20:10 2017-07-19 12:20:11 Server time in UTC | 2017-07-19 13:20:10 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-07-19 13:20:10 Program path: C:\SierraChart\ | 2017-07-19 13:20:10 Data Files path: C:\SierraChart\Data\ | 2017-07-19 13:20:10 OS Version Number: 10.0 | 2017-07-19 13:20:10 Locale Setting: C | 2017-07-19 13:20:10 Checking for new symbol settings for service code oec | 2017-07-19 13:20:10 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-19 13:20:10 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-19 13:20:10 Symbol settings are up-to-date for oec | 2017-07-19 13:20:13 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-07-19 13:20:17 GAIN Capital FIX Trading socket (4) | Creating socket. Using TLS 1.2. | 2017-07-19 13:20:17 GAIN Capital FIX Trading socket (4) | Connecting to IP: 64.94.37.222. | 2017-07-19 13:20:18 GAIN Capital FIX Trading: Sending the Logon message. | 2017-07-19 13:20:18 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-07-19 13:20:18 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-07-19 13:20:18 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-07-19 13:20:18 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-07-19 13:20:18 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-07-19 13:20:18 GAIN Capital FIX Trading | Connected to trading server. | 2017-07-19 13:20:18 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2017-07-19 13:20:18 GAIN Capital FAST Data socket (5) | Creating socket. | 2017-07-19 13:20:18 GAIN Capital FAST Data socket (5) | Connecting to IP: 64.94.37.222. | 2017-07-19 13:20:18 GAIN Capital FAST Data: Sending the Hello message. | 2017-07-19 13:20:18 GAIN Capital FAST Data: Sending the Logon message. | 2017-07-19 13:20:18 GAIN Capital/OEC | Connected to data and trading server. | 2017-07-19 13:20:18 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-07-19 13:20:24 ESU17 5 Min #1 | Reloading chart. | 2017-07-19 13:21:32 ESM17 [C] 5 Min #2 | Reloading chart. | 2017-07-19 13:21:32 ESM17 [C] 5 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-07-19 13:21:32 ESM17 [C] 5 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2017-07-19 13:21:32 TICK-NYSE 5 Min #4 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #7 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #9 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #15 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #17 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #5 | Reloading chart. | 2017-07-19 13:21:32 ESU17 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 ESU17 5 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 ESU17 5 Min #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 ESU17 5 Min #15 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 ESU17 5 Min #17 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 ESU17 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:32 GAIN Capital/OEC | Starting real-time market data updates for: ESU17. ID: 1 | 2017-07-19 13:21:32 GAIN Capital/OEC | Requesting security definition data for: ESU17. ID: 1 | 2017-07-19 13:21:32 GAIN Capital/OEC | Using primary service for historical data for ESU17 | 2017-07-19 13:21:32 Intraday data recording state for symbol ESU17 is set to download 'Pending'. | 2017-07-19 13:21:32 Delaying start of download for ESU17 | 2017-07-19 13:21:32 GAIN Capital/OEC | Starting real-time market data updates for: ESM17. ID: 2 | 2017-07-19 13:21:32 GAIN Capital/OEC | Requesting security definition data for: ESM17. ID: 2 | 2017-07-19 13:21:32 GAIN Capital/OEC | Using primary service for historical data for ESM17 | 2017-07-19 13:21:32 Intraday data recording state for symbol ESM17 is set to download 'Pending'. | 2017-07-19 13:21:32 SC DTC Data | Starting real-time market data updates for: TICK-NYSE. ID: 3 | 2017-07-19 13:21:32 SC DTC Data | Connecting to the server ds4.sierracharts.com. Port 443 | 2017-07-19 13:21:32 DTC Client (6) | Creating socket. | 2017-07-19 13:21:32 DTC Client (6) | Connecting to IP: 192.81.56.146. | 2017-07-19 13:21:32 SC DTC Data | Requesting security definition data for: TICK-NYSE. ID: 3 | 2017-07-19 13:21:32 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-07-19 13:21:32 Delaying start of download for TICK-NYSE | 2017-07-19 13:21:32 Symbol Error - ESU17 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-07-19 13:21:32 SC DTC Data | Connected to server. | 2017-07-19 13:21:33 SC DTC Data | Starting socket receive thread. | 2017-07-19 13:21:33 SC DTC Data | Sending Encoding Request to server | 2017-07-19 13:21:33 SC DTC Data | Setting DTC encoding to Binary VLS | 2017-07-19 13:21:33 SC DTC Data | Sending logon request message. | 2017-07-19 13:21:33 Symbol Error - ESU17 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-07-19 13:21:33 SC DTC Data | Received logon response. | 2017-07-19 13:21:33 SC DTC Data | Server Name: SC Realtime Server. | 2017-07-19 13:21:33 SC DTC Data | Server protocol version: 7. Client protocol version: 7 | 2017-07-19 13:21:33 SC DTC Data | Successfully connected. | 2017-07-19 13:21:33 SC DTC Data | Trading is not supported. | 2017-07-19 13:21:33 SC DTC Data | Restarting real-time data updates for symbol: TICK-NYSE | 2017-07-19 13:21:33 Symbol Error - ESM17 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-07-19 13:21:33 Symbol Error - ESM17 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-07-19 13:21:33 SC DTC Data | Received security definition for symbol TICK-NYSE | 2017-07-19 13:21:33 HD Request # 2 | Downloading Intraday chart data for ESU17 to the file ESU17.scid. Service: oec | 2017-07-19 13:21:33 HD Request # 2 | Download start date-time: 2017-01-14 12:21:33.000 | 2017-07-19 13:21:33 Delaying start of download for TICK-NYSE | 2017-07-19 13:21:33 HD Request # 2 | Error downloading historical Intraday data for ESU17. FIX reject reason: Unknown contract | 2017-07-19 13:21:34 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU17 | 2017-07-19 13:21:34 HD Request # 2 | Intraday download COMPLETE for ESU17. Completion time: 0s. Unique request ID: 1 | 2017-07-19 13:21:34 Removed historical data download ID 1 | 2017-07-19 13:21:34 Real-time Intraday chart data file updates started for ESU17 | 2017-07-19 13:21:34 Intraday chart data file opened for ESU17 | 2017-07-19 13:21:34 HD Request # 3 | Downloading Intraday chart data for ESM17 to the file ESM17.scid. Service: oec | 2017-07-19 13:21:34 HD Request # 3 | Download start date-time: 2017-06-16 14:29:59.000 | 2017-07-19 13:21:34 HD Request # 3 | Error downloading historical Intraday data for ESM17. FIX reject reason: Unknown contract | 2017-07-19 13:21:34 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESM17 | 2017-07-19 13:21:34 HD Request # 3 | Intraday download COMPLETE for ESM17. Completion time: 0s. Unique request ID: 2 | 2017-07-19 13:21:34 Removed historical data download ID 2 | 2017-07-19 13:21:34 Real-time Intraday chart data file updates started for ESM17 | 2017-07-19 13:21:34 Intraday chart data file opened for ESM17 | 2017-07-19 13:21:34 HD Request # 4 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-07-19 13:21:38 HD Request # 4 | Download start date-time: 2017-07-19 13:19:31.000 | 2017-07-19 13:21:38 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2017-07-19 13:21:38 Socket (7) | Creating socket. | 2017-07-19 13:21:38 Socket (7) | Connecting to IP: 192.81.56.146. | 2017-07-19 13:21:38 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-07-19 13:21:38 HD Request # 4 | Sending historical data logon request message. | 2017-07-19 13:21:38 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-07-19 13:19:31. Record interval: 0. Symbol: TICK-NYSE | 2017-07-19 13:21:38 HD Request # 4 | Decompressing data. | 2017-07-19 13:21:38 HD Request # 4 | Receiving Intraday data for TICK-NYSE starting at 2017-07-19 13:19:31 | 2017-07-19 13:21:38 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-07-19 13:19:33 | 2017-07-19 13:21:38 Socket (7) | Initiating close of socket by core. | 2017-07-19 13:21:38 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-07-19 13:21:38 Socket (7) | Socket gracefully closed by remote side. | 2017-07-19 13:21:38 Socket (7) | Closed. | 2017-07-19 13:21:38 Historical data download thread signaled to stop. | 2017-07-19 13:21:38 HD Request # 4 | Received 108 records from 2017-07-19 13:19:31 to 2017-07-19 13:21:35 (2.1 minutes) and wrote 107 records for TICK-NYSE | 2017-07-19 13:21:38 Added 1 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2017-07-19 13:21:38 HD Request # 4 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 3 | 2017-07-19 13:21:38 Removed historical data download ID 3 | 2017-07-19 13:21:38 Real-time Intraday chart data file updates started for TICK-NYSE | 2017-07-19 13:21:38 Intraday chart data file opened for TICK-NYSE | 2017-07-19 13:21:38 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2017-07-19 13:21:43 GAIN Capital/OEC | Using primary service for historical data for ESU17 | 2017-07-19 13:21:57 Intraday data recording state for symbol ESU17 is set to download 'Pending'. | 2017-07-19 13:21:57 Reloading all charts with filename: ESU17.scid | 2017-07-19 13:21:57 HD Request # 5 | Downloading Intraday chart data for ESU17 to the file ESU17.scid. Service: oec | 2017-07-19 13:21:57 HD Request # 5 | Download start date-time: 2017-01-14 12:21:57.000 | 2017-07-19 13:21:57 HD Request # 5 | Error downloading historical Intraday data for ESU17. FIX reject reason: Unknown contract | 2017-07-19 13:21:57 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU17 | 2017-07-19 13:21:57 HD Request # 5 | Intraday download COMPLETE for ESU17. Completion time: 0s. Unique request ID: 4 | 2017-07-19 13:21:57 Removed historical data download ID 4 | 2017-07-19 13:21:57 Real-time Intraday chart data file updates started for ESU17 | 2017-07-19 13:21:57 Intraday chart data file opened for ESU17 | 2017-07-19 13:21:57 ESU17 5 Min #1 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 ESU17 5 Min #7 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #7 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 ESU17 5 Min #15 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #9 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #15 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 ESU17 5 Min #9 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 ESU17 5 Min #5 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #17 | Reloading chart. | 2017-07-19 13:21:57 ESU17 5 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 ESU17 5 Min #17 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU17.scid | 2017-07-19 13:21:57 |
| [2017-07-19 13:01:39] |
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In the case of Gain Capital, the symbols use single-digit years. This is not a valid symbol: ESU17 Use the symbols in File >> Find Symbol. Refer to help topic 1.3: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-19 13:01:55
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