Support Board
Date/Time: Wed, 15 Jan 2025 18:39:44 +0000
My trading service broker is not listed on your platform. Please help.
View Count: 710
| [2017-07-18 16:56:22] |
| User906810 - Posts: 3 |
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Hello, I recently subscribed to your platform but Im having connectivity issues to my broker. My data and trade services are externally provided by PrimeXM via Fix Api. I couldn't find PrimeXM on your service list. Please let me know how I can connect to their data and trade services simultaneously. Thanks. |
| [2017-07-19 03:18:00] |
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PrimeXM is not supported. Let us know if you would like a refund.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 23:28:04] |
| User906810 - Posts: 3 |
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I understand. If a refund is possible and not a tedious process on your end then I would like to get it. Please let me know the steps to request a refund. Thanks.
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| [2017-07-19 23:40:31] |
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Nothing further to do. We will do the refund. And we apologize not being able to support Prime XM. But there is really a lot of work involved in this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 23:49:51] |
| User906810 - Posts: 3 |
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Thats great! Your platform does have a lot of potential and its very good and light on pc resource usage. I really like it and I have to spend some time learning the platform. I hope to use it someday in future when I open an account with a broker supported by your platform.
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