Support Board
Date/Time: Wed, 15 Jan 2025 18:57:27 +0000
Help.. my trades are stuck on the chart
View Count: 749
| [2017-07-18 15:37:00] |
| User132576 - Posts: 5 |
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Hello new user here, I have cxl a trade from the broker's page and now is refusing to dispenser from the sierra chart.( I also had a stop lose and stop profit attached) All three order are not going anywhere they are visible on the chart however they have been closed long time ago. I have removed the API and reset all I can find, nothing works. Any suggestions are highly appreciated? Thank you Stefan Date Time Of Last Edit: 2017-07-18 15:40:56
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| [2017-07-18 16:55:29] |
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We will need to contact BitMEX about this. We have performed a reset to their server now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-18 21:20:46] |
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We have reset the connection to the BitMEX server. But a problem like this should not happen to begin with. We are going to contact BitMEX about this general issue. It should not ever happen. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 07:05:27] |
| User132576 - Posts: 5 |
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Thank you, The problem is still here I have contacted BitMEX support. BitMEX | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | 2017-07-19 07:23:17 Order Modification Error: Order modification not confirmed by user. Internal Order ID: 93. Service Order ID: 77242 | 2017-07-19 07:26:21 Requesting order status for non-responsive order. | Symbol: XBTUSD-BMEX | TradeAccount: sharrpe:45026 | InternalOrderID: 93 | Current Status: Pending Cancel | 2017-07-19 07:27:54 * Date Time Of Last Edit: 2017-07-19 07:26:05
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| [2017-07-19 16:33:09] |
| Tiag - Posts: 2 |
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Hi, I am having the same problem. Please inform me if you have it fixed. Thanks |
| [2017-07-19 16:55:49] |
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These issues have been reported to BitMEX. They do need to be resolved by them.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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