Support Board
Date/Time: Wed, 15 Jan 2025 17:47:46 +0000
Still no option
View Count: 731
| [2017-07-12 10:22:13] |
| User357295 - Posts: 76 |
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I still can not get options ( EU6U17 - CLEQ17 - NGEQ17 ...) even with the " Connect market data server : True ". Please advice Software version: 1580 | 2017-07-12 12:14:44 Uses New Spreadsheets | 2017-07-12 12:14:44 Usage end date: 2017-08-03 | 2017-07-12 12:14:44 Enabled for: Advanced Features. | 2017-07-12 12:14:44 Enabled for: Sierra Chart Historical Data Service. | 2017-07-12 12:14:44 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-07-12 12:14:44 Enabled for: INDEXES_DATA_BARCHART | 2017-07-12 12:14:44 Enabled for: CME (Trading Account Required) | 2017-07-12 12:14:44 Enabled for: CBOT (Trading Account Required) | 2017-07-12 12:14:44 Enabled for: COMEX (Trading Account Required) | 2017-07-12 12:14:44 Enabled for: NYMEX (Trading Account Required) | 2017-07-12 12:14:44 Enabled for: Eurex with Market Depth | 2017-07-12 12:14:44 Enabled for: LIFFE Futures | 2017-07-12 12:14:44 Received 1 data feed usernames. | 2017-07-12 12:14:44 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-12 12:14:44 Current selected Data/Trading service: CQG FIX Trading | 2017-07-12 12:14:44 Chart Update Interval: 500 | 2017-07-12 12:14:44 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-07-12 12:14:44 2017-07-12 12:14:44 Local computer time | 2017-07-12 12:14:44 2017-07-12 10:14:44 Local computer time in UTC | 2017-07-12 12:14:44 2017-07-12 12:14:44 Local computer time in SC Time Zone | 2017-07-12 12:14:44 2017-07-12 05:36:29 Server time in UTC | 2017-07-12 12:14:44 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-07-12 12:14:44 Program path: C:\SierraChart\ | 2017-07-12 12:14:44 Data Files path: C:\SierraChart\Data\ | 2017-07-12 12:14:44 OS Version Number: 10.0 | 2017-07-12 12:14:44 Locale Setting: C | 2017-07-12 12:14:44 C.US.EU6U171.1600 [M] Daily #42 | Reloading chart. | 2017-07-12 12:16:52 C.US.EU6U171.1600 [M] Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U171.1600.dly | 2017-07-12 12:16:52 CQG FIX Trading | Using primary service for historical data for C.US.EU6U171.1600 | 2017-07-12 12:16:53 CQG FIX Trading | Starting real-time market data updates for: C.US.EU6U171.1600. ID: 32 | 2017-07-12 12:16:53 CQG FIX Trading | Sending symbol resolution request for C.US.EU6U171.1600. ID: 630967 | 2017-07-12 12:16:53 CQG FIX Trading | Requesting security definition data for: C.US.EU6U171.1600. ID: 32 | 2017-07-12 12:16:53 HD Request # 35 | Downloading Historical Daily chart data for C.US.EU6U171.1600. Starting date: 1967-07-12. Service: cqg | 2017-07-12 12:16:53 HD Request # 35 | Error downloading historical Daily data for C.US.EU6U171.1600. Requested symbol was not found. | 2017-07-12 12:16:53 HD Request # 35 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EU6U171.1600 | 2017-07-12 12:16:53 HD Request # 35 | Daily download COMPLETE for C.US.EU6U171.1600. Completion time: 0s. Unique request ID: 34 | 2017-07-12 12:16:53 Removed historical data download ID 34 | 2017-07-12 12:16:53 Symbol Error - C.US.EU6U171.1600 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2017-07-12 12:16:53 C.US.EU6U171.1600 Daily #42 | Reloading chart. | 2017-07-12 12:16:53 C.US.EU6U171.1600 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U171.1600.dly | 2017-07-12 12:16:53 C.US.EU6U1711600 Daily #42 | Reloading chart. | 2017-07-12 12:17:07 C.US.EU6U1711600 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U1711600.dly | 2017-07-12 12:17:07 CQG FIX Trading | Using primary service for historical data for C.US.EU6U1711600 | 2017-07-12 12:17:07 CQG FIX Trading | Starting real-time market data updates for: C.US.EU6U1711600. ID: 33 | 2017-07-12 12:17:07 CQG FIX Trading | Sending symbol resolution request for C.US.EU6U1711600. ID: 630968 | 2017-07-12 12:17:07 CQG FIX Trading | Requesting security definition data for: C.US.EU6U1711600. ID: 33 | 2017-07-12 12:17:07 HD Request # 36 | Downloading Historical Daily chart data for C.US.EU6U1711600. Starting date: 1967-07-12. Service: cqg | 2017-07-12 12:17:07 HD Request # 36 | Error downloading historical Daily data for C.US.EU6U1711600. Requested symbol was not found. | 2017-07-12 12:17:08 HD Request # 36 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EU6U1711600 | 2017-07-12 12:17:08 HD Request # 36 | Daily download COMPLETE for C.US.EU6U1711600. Completion time: 0s. Unique request ID: 35 | 2017-07-12 12:17:08 Removed historical data download ID 35 | 2017-07-12 12:17:08 Symbol Error - C.US.EU6U1711600 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2017-07-12 12:17:08 C.US.EU6U1711600 Daily #42 | Reloading chart. | 2017-07-12 12:17:08 C.US.EU6U1711600 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U1711600.dly | 2017-07-12 12:17:08 C.US.EU6U17116000 Daily #42 | Reloading chart. | 2017-07-12 12:17:15 C.US.EU6U17116000 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U17116000.dly | 2017-07-12 12:17:15 CQG FIX Trading | Using primary service for historical data for C.US.EU6U17116000 | 2017-07-12 12:17:15 CQG FIX Trading | Starting real-time market data updates for: C.US.EU6U17116000. ID: 34 | 2017-07-12 12:17:15 CQG FIX Trading | Sending symbol resolution request for C.US.EU6U17116000. ID: 630969 | 2017-07-12 12:17:15 CQG FIX Trading | Requesting security definition data for: C.US.EU6U17116000. ID: 34 | 2017-07-12 12:17:15 HD Request # 37 | Downloading Historical Daily chart data for C.US.EU6U17116000. Starting date: 1967-07-12. Service: cqg | 2017-07-12 12:17:15 HD Request # 37 | Error downloading historical Daily data for C.US.EU6U17116000. Requested symbol was not found. | 2017-07-12 12:17:15 HD Request # 37 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EU6U17116000 | 2017-07-12 12:17:15 HD Request # 37 | Daily download COMPLETE for C.US.EU6U17116000. Completion time: 0s. Unique request ID: 36 | 2017-07-12 12:17:15 Removed historical data download ID 36 | 2017-07-12 12:17:15 Symbol Error - C.US.EU6U17116000 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2017-07-12 12:17:15 C.US.EU6U17116000 Daily #42 | Reloading chart. | 2017-07-12 12:17:16 C.US.EU6U17116000 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U17116000.dly | 2017-07-12 12:17:16 C.US.EU6U171.16000 Daily #42 | Reloading chart. | 2017-07-12 12:17:25 C.US.EU6U171.16000 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U171.16000.dly | 2017-07-12 12:17:25 CQG FIX Trading | Using primary service for historical data for C.US.EU6U171.16000 | 2017-07-12 12:17:25 CQG FIX Trading | Starting real-time market data updates for: C.US.EU6U171.16000. ID: 35 | 2017-07-12 12:17:25 CQG FIX Trading | Sending symbol resolution request for C.US.EU6U171.16000. ID: 630970 | 2017-07-12 12:17:25 CQG FIX Trading | Requesting security definition data for: C.US.EU6U171.16000. ID: 35 | 2017-07-12 12:17:25 HD Request # 38 | Downloading Historical Daily chart data for C.US.EU6U171.16000. Starting date: 1967-07-12. Service: cqg | 2017-07-12 12:17:25 HD Request # 38 | Error downloading historical Daily data for C.US.EU6U171.16000. Requested symbol was not found. | 2017-07-12 12:17:25 HD Request # 38 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EU6U171.16000 | 2017-07-12 12:17:25 HD Request # 38 | Daily download COMPLETE for C.US.EU6U171.16000. Completion time: 0s. Unique request ID: 37 | 2017-07-12 12:17:25 Removed historical data download ID 37 | 2017-07-12 12:17:25 Symbol Error - C.US.EU6U171.16000 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2017-07-12 12:17:25 C.US.EU6U171.16000 Daily #42 | Reloading chart. | 2017-07-12 12:17:26 C.US.EU6U171.16000 Daily #42 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\C.US.EU6U171.16000.dly | 2017-07-12 12:17:26 |
| [2017-07-12 19:55:36] |
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We need to verify these options symbols and we will try to get done in the next few days, the ability to automatically list option symbols from the CQG system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-13 19:07:49] |
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After looking into this, we really need to support the automatic listing of symbols from CQG because we do not know what the correct symbol is. All we and you are doing is just making guesses. We are going to spend some time on this today. We probably are only about a month away from supporting options our self with the Sierra Chart Exchange Data Feed. But we still do need to support this properly with CQG because you need to be able to trade those as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-13 19:08:33
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| [2017-07-17 12:56:25] |
| User357295 - Posts: 76 |
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any updates ragarding my issue ?
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| [2017-07-17 13:01:16] |
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Not yet. We should have this ready by the end of the week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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