Support Board
Date/Time: Wed, 15 Jan 2025 18:57:58 +0000
My Sierra Chart keep saying waiting to connect but doesn't connect what do I do
View Count: 728
| [2017-07-10 15:05:36] |
| User392737 - Posts: 1 |
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Reading Internal Order ID file. | 2017-07-10 10:14:14 Reading Trade Orders file. | 2017-07-10 10:14:14 Reading Trade Positions file. | 2017-07-10 10:14:14 Listening on UDP port 22903. | 2017-07-10 10:14:14 Software version: 1580 | 2017-07-10 10:14:14 Uses New Spreadsheets | 2017-07-10 10:14:14 Usage end date: 2017-07-23 | 2017-07-10 10:14:14 Enabled for: Advanced Features. | 2017-07-10 10:14:14 Enabled for: Advanced Features 2. | 2017-07-10 10:14:14 Enabled for: Sierra Chart Historical Data Service. | 2017-07-10 10:14:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-07-10 10:14:14 Current selected Data/Trading service: Rithmic Trading | 2017-07-10 10:14:14 Chart Update Interval: 500 | 2017-07-10 10:14:14 Data/Trade Service Settings automatically set. | 2017-07-10 10:14:14 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-07-10 10:14:14 2017-07-10 10:14:20 Local computer time | 2017-07-10 10:14:14 2017-07-10 14:14:20 Local computer time in UTC | 2017-07-10 10:14:14 2017-07-10 10:14:20 Local computer time in SC Time Zone | 2017-07-10 10:14:14 2017-07-10 14:14:14 Server time in UTC | 2017-07-10 10:14:14 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-07-10 10:14:14 Program path: C:\SierraChart\ | 2017-07-10 10:14:14 Data Files path: C:\SierraChart\Data\ | 2017-07-10 10:14:14 OS Version Number: 10.0 | 2017-07-10 10:14:14 Locale Setting: C | 2017-07-10 10:14:14 Checking for new symbol settings for service code rim | 2017-07-10 10:14:14 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-07-10 10:14:14 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-07-10 10:14:14 Symbol settings are up-to-date for rim | 2017-07-10 10:14:21 Rithmic Trading | Port for executable: 38040 | 2017-07-10 10:38:33 Listening socket (1156), port 38040 | Closed. | 2017-07-10 10:38:33 Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-07-10 10:38:33 Rithmic Trading | Connecting to the server 127.0.0.1. Port 38040 | 2017-07-10 10:38:35 DTC Client (78) | Creating socket. | 2017-07-10 10:38:35 DTC Client (78) | Connecting to IP: 127.0.0.1. | 2017-07-10 10:38:35 Rithmic Trading | Connected to server. | 2017-07-10 10:38:35 Rithmic Trading | Starting socket receive thread. | 2017-07-10 10:38:35 Rithmic Trading | Sending Encoding Request to server | 2017-07-10 10:38:35 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-07-10 10:38:35 Rithmic Trading | Sending logon request message. | 2017-07-10 10:38:35 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-07-10 10:38:35 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-07-10 10:38:35 Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-07-10 10:38:35 Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-07-10 10:38:36 Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-07-10 10:38:36 Rithmic Trading | Received logon response. | 2017-07-10 10:38:36 Rithmic Trading | Server Name: DTC Bridge. | 2017-07-10 10:38:36 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-07-10 10:38:36 Rithmic Trading | Logon error received from server | 2017-07-10 10:38:36 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-07-10 10:38:36 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-10 10:38:36 DTC Client (78) | Initiating close of socket by core. | 2017-07-10 10:38:36 Rithmic Trading | Disconnected. | 2017-07-10 10:38:36 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-07-10 10:38:36 DTC Client (78) | Shutdown started. Waiting for graceful close. | 2017-07-10 10:38:36 DTC Client (78) | Socket gracefully closed by remote side. | 2017-07-10 10:38:36 DTC Client (78) | Closed. | 2017-07-10 10:38:36 Date Time Of Last Edit: 2017-07-10 16:42:04
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| [2017-07-10 17:02:40] |
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This is the relevant message: Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Failed. Result text: "permission denied" | 2017-07-10 10:34:39 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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