Support Board
Date/Time: Thu, 16 Jan 2025 04:32:50 +0000
DTC second instance getting disconnected frequently - while primary connection is active
View Count: 1127
| [2017-06-26 04:43:25] |
| ejtrader - Posts: 688 |
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SC Team - Have been noticing issues with the second instance of sierra(DTC) while the primary connection is still active and running. Corresponding log messages from primary & secondary listed below. Any suggestions on how to go about this? thanks Log message from primary instance: DTCServer (8) | Socket gracefully closed by remote side. | 2017-06-25 23:12:17 DTCServer (8) | Received socket Close event | 2017-06-25 23:12:17 DTCServer (8) | Initiating close of socket by core. | 2017-06-25 23:12:17 DTCServer (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-25 23:12:17 DTCServer (8) | Closed. | 2017-06-25 23:12:17 Deleting individual DTC server: DTC client #1. Sierra Chart. 127.0.0.1 | 2017-06-25 23:12:49 Log message from second instance: The data feed was lost. There was no activity for at least 60.0 seconds. | 2017-06-25 23:12:17 Connection to the external service has been lost. | 2017-06-25 23:12:17 DTC Client (3) | Initiating close of socket by core. | 2017-06-25 23:12:17 Rithmic Trading | Disconnected. | 2017-06-25 23:12:17 DTC Client (3) | Shutdown started. Waiting for graceful close. | 2017-06-25 23:12:17 DTC Client (3) | Socket gracefully closed by remote side. | 2017-06-25 23:12:17 DTC Client (3) | Closed. | 2017-06-25 23:12:17 |
| [2017-06-26 05:09:25] |
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This would indicate the primary instance, is under a heavy load or has run into a reliability/stability problem may be due to an operating system problem. In this case restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-26 05:17:25] |
| ejtrader - Posts: 688 |
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Thank you for the reply. Restart of primary didn't help either. Both my primary and secondary instances have 0% CPU and with only 3 charts on primary & 1 chart on secondary. All the charts with only 1 study on each chart which shows (0ms) run time as well. Would figure out and update you. thanks Date Time Of Last Edit: 2017-06-26 05:18:52
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| [2017-06-26 05:30:36] |
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Some network connectivity issue. From our perspective must be caused by some kind of security software on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-03 07:37:17] |
| wwwingman - Posts: 185 |
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I have the same problem. @ejtrader did you find a solution ? Is it related to a firewall/antivirus/windows update issue ? -- W |
| [2017-10-03 15:24:34] |
| ejtrader - Posts: 688 |
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In my case - I was trying to use the GDI functionality with T&S records in Secondary instance. This was NOT a code issue as the same code when used in non-GDI area works fine. This was also NOT related to GDI leak as I have checked about it. Atleast in my case - Some unknown combination of GDI/T&S/DTC Client - was contributing to the intermittent DTC client disconnect issues. Had to pick a different route for this and don't have issues. Don't think this was related to firewall/network/security issues. Thanks Date Time Of Last Edit: 2017-10-03 16:31:19
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