Support Board
Date/Time: Wed, 15 Jan 2025 15:44:19 +0000
regency
View Count: 834
| [2017-06-23 00:52:14] |
| User867758 - Posts: 9 |
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Reading Internal Order ID file. | 2017-06-23 00:42:14 Reading Trade Orders file. | 2017-06-23 00:42:14 Reading Trade Positions file. | 2017-06-23 00:42:14 Listening on UDP port 22903. | 2017-06-23 00:42:14 Software version: 1568 | 2017-06-23 00:42:14 Uses New Spreadsheets | 2017-06-23 00:42:14 Usage end date: 2017-10-08 | 2017-06-23 00:42:14 Enabled for: Advanced Features. | 2017-06-23 00:42:14 Enabled for: Sierra Chart Historical Data Service. | 2017-06-23 00:42:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-23 00:42:14 Current selected Data/Trading service: GAIN Capital/OEC | 2017-06-23 00:42:14 Chart Update Interval: 500 | 2017-06-23 00:42:14 Time Zone: +00:00:00 (UTC+00) | 2017-06-23 00:42:14 2017-06-22 20:42:18 Local computer time | 2017-06-23 00:42:14 2017-06-23 00:42:18 Local computer time in UTC | 2017-06-23 00:42:14 2017-06-23 00:42:18 Local computer time in SC Time Zone | 2017-06-23 00:42:14 2017-06-23 00:42:17 Server time in UTC | 2017-06-23 00:42:14 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-23 00:42:14 Program path: C:\SierraChart\ | 2017-06-23 00:42:14 Data Files path: C:\SierraChart\Data\ | 2017-06-23 00:42:14 OS Version Number: 6.2 | 2017-06-23 00:42:14 Locale Setting: C | 2017-06-23 00:42:14 Checking for new symbol settings for service code oec | 2017-06-23 00:42:14 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-23 00:42:14 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 204.15.192.108. | 2017-06-23 00:42:14 Symbol settings are up-to-date for oec | 2017-06-23 00:42:14 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Creating socket. Using TLS 1.2. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:45:00 HTTP connection to ds01.ddfplus.com:80 (32) | Socket gracefully closed by remote side. | 2017-06-23 00:45:00 HTTP connection to ds01.ddfplus.com:80 (32) | Received socket Close event | 2017-06-23 00:45:00 HTTP connection to ds01.ddfplus.com:80 (32) | Initiating close of socket by core. | 2017-06-23 00:45:00 HTTP connection to ds01.ddfplus.com:80 (32) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:00 HTTP connection to ds01.ddfplus.com:80 (32) | Closed. | 2017-06-23 00:45:00 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Socket gracefully closed by remote side. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Received socket Close event | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Initiating close of socket by core. | 2017-06-23 00:45:00 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:00 GAIN Capital FIX Trading socket (54) | Closed. | 2017-06-23 00:45:00 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:45:00 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:00 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:45:00 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:45:00 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:00 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:45:03 GAIN Capital FIX Trading socket (55) | Creating socket. Using TLS 1.2. | 2017-06-23 00:45:03 GAIN Capital FIX Trading socket (55) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:45:03 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:45:03 GAIN Capital FIX Trading socket (55) | Socket gracefully closed by remote side. | 2017-06-23 00:45:04 GAIN Capital FIX Trading socket (55) | Received socket Close event | 2017-06-23 00:45:04 GAIN Capital FIX Trading socket (55) | Initiating close of socket by core. | 2017-06-23 00:45:04 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:45:04 GAIN Capital FIX Trading socket (55) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:04 GAIN Capital FIX Trading socket (55) | Closed. | 2017-06-23 00:45:04 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:45:04 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:04 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:45:04 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:45:04 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:04 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:45:06 GAIN Capital FIX Trading socket (56) | Creating socket. Using TLS 1.2. | 2017-06-23 00:45:06 GAIN Capital FIX Trading socket (56) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:45:06 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:45:07 GAIN Capital FIX Trading socket (56) | Socket gracefully closed by remote side. | 2017-06-23 00:45:07 GAIN Capital FIX Trading socket (56) | Received socket Close event | 2017-06-23 00:45:07 GAIN Capital FIX Trading socket (56) | Initiating close of socket by core. | 2017-06-23 00:45:07 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:45:07 GAIN Capital FIX Trading socket (56) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:07 GAIN Capital FIX Trading socket (56) | Closed. | 2017-06-23 00:45:07 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:45:07 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:07 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:45:07 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:45:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:07 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Creating socket. Using TLS 1.2. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:45:10 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Socket gracefully closed by remote side. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Initiating close of socket by core. | 2017-06-23 00:45:10 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Received socket Close event | 2017-06-23 00:45:10 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:45:10 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:10 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:45:10 GAIN Capital FIX Trading socket (57) | Closed. | 2017-06-23 00:45:10 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:45:10 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:10 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:45:13 GAIN Capital FIX Trading socket (58) | Creating socket. Using TLS 1.2. | 2017-06-23 00:45:13 GAIN Capital FIX Trading socket (58) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:45:13 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:45:14 GAIN Capital FIX Trading socket (58) | Socket gracefully closed by remote side. | 2017-06-23 00:45:14 GAIN Capital FIX Trading socket (58) | Initiating close of socket by core. | 2017-06-23 00:45:14 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:45:14 GAIN Capital FIX Trading socket (58) | Received socket Close event | 2017-06-23 00:45:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:45:14 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:14 GAIN Capital FIX Trading socket (58) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:45:14 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:45:14 GAIN Capital FIX Trading socket (58) | Closed. | 2017-06-23 00:45:14 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:45:14 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:45:14 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Creating socket. Using TLS 1.2. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:47:14 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Socket gracefully closed by remote side. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Received socket Close event | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Initiating close of socket by core. | 2017-06-23 00:47:14 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:47:14 GAIN Capital FIX Trading socket (59) | Closed. | 2017-06-23 00:47:14 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:47:14 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:47:14 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:47:14 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:47:14 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:47:14 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-06-23 00:49:14 GAIN Capital FIX Trading socket (61) | Creating socket. Using TLS 1.2. | 2017-06-23 00:49:14 GAIN Capital FIX Trading socket (61) | Connecting to IP: 64.94.37.222. | 2017-06-23 00:49:14 GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:49:15 GAIN Capital FIX Trading socket (61) | Socket gracefully closed by remote side. | 2017-06-23 00:49:15 GAIN Capital FIX Trading socket (61) | Received socket Close event | 2017-06-23 00:49:15 GAIN Capital FIX Trading socket (61) | Initiating close of socket by core. | 2017-06-23 00:49:15 GAIN Capital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2017-06-23 00:49:15 GAIN Capital FIX Trading socket (61) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-23 00:49:15 GAIN Capital FIX Trading socket (61) | Closed. | 2017-06-23 00:49:15 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-23 00:49:15 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:49:15 GAIN Capital/OEC | Disconnected from the trading server. | 2017-06-23 00:49:15 GAIN Capital/OEC | Disconnected. | 2017-06-23 00:49:15 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-23 00:49:15 Date Time Of Last Edit: 2017-06-23 01:34:54
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| [2017-06-23 00:53:01] |
| User867758 - Posts: 9 |
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message log attached and sent for account of regency
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| [2017-06-23 01:37:45] |
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These are the relevant messages: GAIN Capital FIX Trading: Sending the Logon message. | 2017-06-23 00:49:15
GAIN Capital FIX Trading socket (61) | Socket gracefully closed by remote side. | 2017-06-23 00:49:15 Refer to this section here: https://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#ConnectionProblem Specifically to All Other Connection Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-23 22:42:24] |
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From User: thank you resolved I have connection
can you help me with one more thing the drawing of the Fibonacci with the tool retractment I am trying to draw my fbs on the chart but it does not come up as I had set it previously Sierra Chart Support |
| [2017-06-24 01:49:49] |
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It really is going to be most easiest, if you just simply configure the Price Retracement tool as you require. Here is the documentation for that: Chart Drawing Tools: Drawing Tool Configuration Once you set the configuration, it will be set going forward. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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