Support Board
Date/Time: Wed, 15 Jan 2025 12:35:35 +0000
Bad data feed
View Count: 823
| [2017-06-21 15:43:20] |
| User913160 - Posts: 8 |
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Can anyone please help me with ensuring I get real time data? I can't determine how to make sure I get the data. I continue to get a symbol not found error as the charts load. Thanks
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| [2017-06-21 15:46:43] |
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You have not activated any exchanges here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-21 17:37:22] |
| User913160 - Posts: 8 |
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I believe the activation and signatures have been completed, however, I am still not getting real time data. Account Details (Unnecessary account information removed) Date Time Of Last Edit: 2017-06-21 17:54:30
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| [2017-06-21 17:54:10] |
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You do have the proper exchange activated now, but we need to make sure the connection is succeeding to CQG so that the real-time data is authorized. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-21 18:39:23] |
| User913160 - Posts: 8 |
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Per your Request. Thanks Reading Internal Order ID file. | 2017-06-21 13:38:30 Reading Trade Orders file. | 2017-06-21 13:38:30 Reading Trade Positions file. | 2017-06-21 13:38:30 Software version: 1524 | 2017-06-21 13:38:30 Uses New Spreadsheets | 2017-06-21 13:38:30 Usage end date: 2017-08-04 | 2017-06-21 13:38:30 Enabled for: Advanced Features. | 2017-06-21 13:38:30 Enabled for: Advanced Features 2. | 2017-06-21 13:38:30 Enabled for: Sierra Chart Historical Data Service. | 2017-06-21 13:38:30 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-06-21 13:38:30 Enabled for: INDEXES_DATA_BARCHART | 2017-06-21 13:38:30 Enabled for: CME (Trading Account Required) | 2017-06-21 13:38:30 Enabled for: CBOT (Trading Account Required) | 2017-06-21 13:38:30 Enabled for: COMEX (Trading Account Required) | 2017-06-21 13:38:30 Enabled for: NYMEX (Trading Account Required) | 2017-06-21 13:38:30 Received 1 data feed usernames. | 2017-06-21 13:38:30 Allow Support for Sierra Chart Data Feeds is disabled. | 2017-06-21 13:38:30 Current selected Data/Trading service: CQG FIX Trading | 2017-06-21 13:38:30 Chart Update Interval: 500 | 2017-06-21 13:38:30 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-21 13:38:30 2017-06-21 13:38:38 Local computer time | 2017-06-21 13:38:30 2017-06-21 17:38:38 Local computer time in UTC | 2017-06-21 13:38:30 2017-06-21 13:38:38 Local computer time in SC Time Zone | 2017-06-21 13:38:30 2017-06-21 17:38:17 Server time in UTC | 2017-06-21 13:38:30 Local computer UTC time and Server UTC time difference: 17 seconds. | 2017-06-21 13:38:30 Program path: C:\SierraChart\ | 2017-06-21 13:38:30 Data Files path: C:\SierraChart\Data\ | 2017-06-21 13:38:30 OS Version Number: 6.1 | 2017-06-21 13:38:30 Locale Setting: C | 2017-06-21 13:38:30 Created the DTC Protocol server. | 2017-06-21 13:38:30 DTC Protocol Server listening on port 11099. | 2017-06-21 13:38:30 Created the DTC Protocol historical data server. | 2017-06-21 13:38:30 HD Server Manager | Listening on port 11098 | 2017-06-21 13:38:30 Checking for new symbol settings for service code cqg | 2017-06-21 13:38:30 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-21 13:38:30 Symbol settings are up-to-date for cqg | 2017-06-21 13:38:30 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-06-21 13:38:43 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-06-21 13:38:43 CQG FIX: Sending the Logon message. | 2017-06-21 13:38:44 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-21 13:38:44 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-21 13:38:44 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-21 13:38:44 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-21 13:38:44 CQG FIX Trading | Connected to trading server. | 2017-06-21 13:38:44 CQG FIX Trading | Connecting to server api.cqg.com | 2017-06-21 13:38:44 CQG websocket | Connecting to websocket server. | 2017-06-21 13:38:44 CQG FIX | FCM name: Phillip | 2017-06-21 13:38:44 CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-06-21 13:38:44 CQG websocket | Opening websocket. | 2017-06-21 13:38:44 CQG websocket | Sending websocket handshake. | 2017-06-21 13:38:44 CQG websocket | Received websocket handshake acknowledgment. | 2017-06-21 13:38:44 CQG websocket | Web socket state is now open. | 2017-06-21 13:38:44 CQG FIX Trading | Websocket connected. | 2017-06-21 13:38:44 CQG FIX Trading | Sending market data logon message. | 2017-06-21 13:38:44 CQG FIX Trading | Logon successful. Session Token = KqyjCgfPJFTormzqsR9SM5dIe4rPQEVWQQLNhTP9idE | 2017-06-21 13:38:44 CQG FIX Trading | Connected to data and trading server. | 2017-06-21 13:38:44 F.US.FVAU17 1 Min #1 | Reloading chart. | 2017-06-21 13:42:42 F.US.FVAU17 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.FVAU17.scid | 2017-06-21 13:42:42 'Allow Support for Sierra Chart Data Feeds' is disabled. The F.US.FVA?## pattern/symbol will not use the SC Exchange Data Feed. | 2017-06-21 13:42:43 CQG FIX Trading | Starting real-time market data updates for: F.US.FVAU17. ID: 1 | 2017-06-21 13:42:43 CQG FIX Trading | Sending symbol resolution request for F.US.FVAU17. ID: 916983 | 2017-06-21 13:42:43 CQG FIX Trading | Requesting security definition data for: F.US.FVAU17. ID: 1 | 2017-06-21 13:42:43 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 13:42:43 Delaying start of download for F.US.FVAU17 | 2017-06-21 13:42:43 CQG FIX Trading | Received symbol resolution report for symbol F.US.FVAU7. Search Symbol: F.US.FVAU17. Request ID: 916983. Contract ID: 1. | 2017-06-21 13:42:43 CQG FIX Trading | Requesting market data for F.US.FVAU17 | 2017-06-21 13:42:43 CQG FIX Trading | Market data subscription for F.US.FVAU17 was unsuccessful. Text: Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:42:43 Symbol Error - F.US.FVAU17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:42:43 HD Request # 2 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 13:42:44 Compressing file: C:\SierraChart\Data\F.US.FVAU17.scid. This may take a while. | 2017-06-21 13:42:44 HD Request # 2 | Download start date-time: 2016-12-17 12:42:44.000 | 2017-06-21 13:42:44 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-06-21 13:42:44 Socket (6) | Creating socket. | 2017-06-21 13:42:44 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-06-21 13:42:44 HD Request # 2 | Sending historical data logon request message. | 2017-06-21 13:42:44 HD Request # 2 | Requesting Intraday data. Start date-time: 2016-12-17 12:42:44. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 13:42:44 HD Request # 2 | Decompressing data. | 2017-06-21 13:42:44 HD Request # 2 | Receiving Intraday data for F.US.FVAU17 starting at 2017-02-24 11:00:56 | 2017-06-21 13:42:44 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-02-24 11:00:56 | 2017-06-21 13:42:44 Socket (6) | Initiating close of socket by core. | 2017-06-21 13:42:56 The network socket for historical data has been closed. | 2017-06-21 13:42:56 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-06-21 13:42:56 HD Request # 2 | Received 1323747 records from 2017-02-24 11:00:56 to 2017-06-21 13:42:37 (117.1 days) and wrote 1323747 records for F.US.FVAU17 | 2017-06-21 13:42:56 HD Request # 2 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 11s. Unique request ID: 1 | 2017-06-21 13:42:56 Removed historical data download ID 1 | 2017-06-21 13:42:56 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 13:42:56 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 13:42:56 Socket (6) | Socket gracefully closed by remote side. | 2017-06-21 13:42:56 Socket (6) | Closed. | 2017-06-21 13:42:56 F.US.FVAU17 #2 | Reloading chart. | 2017-06-21 13:43:13 Requesting market depth updates for: F.US.FVAU17 if supported. | 2017-06-21 13:43:14 CQG FIX Trading | Requesting market data including full depth for F.US.FVAU17 | 2017-06-21 13:43:14 CQG FIX Trading | Market data subscription for F.US.FVAU17 was unsuccessful. Text: Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:43:14 Symbol Error - F.US.FVAU17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:43:14 Unsubscribed from market depth data for F.US.FVAU17 | 2017-06-21 13:44:05 CQG FIX Trading | Requesting market data for F.US.FVAU17 | 2017-06-21 13:44:05 CQG FIX Trading | Market data subscription for F.US.FVAU17 was unsuccessful. Text: Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:44:05 Symbol Error - F.US.FVAU17 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.FVA (corresponding to ID = 1) are not allowed. | 2017-06-21 13:44:05 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 13:44:40 HD Request # 3 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 13:44:40 HD Request # 3 | Download start date-time: 2017-06-21 12:56:59.000 | 2017-06-21 13:44:40 HD Request # 3 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 13:44:40 HD Request # 3 | Using server: ds3.sierracharts.com port 10149 | 2017-06-21 13:44:40 Socket (8) | Creating socket. | 2017-06-21 13:44:41 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-06-21 13:44:41 HD Request # 3 | Sending historical data logon request message. | 2017-06-21 13:44:41 HD Request # 3 | Requesting Intraday data. Start date-time: 2017-06-21 12:56:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 13:44:41 HD Request # 3 | Decompressing data. | 2017-06-21 13:44:41 HD Request # 3 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-21 12:57:18 | 2017-06-21 13:44:41 HD Request # 3 | Truncating file to starting date-time of 2017-06-21 12:57:18 | 2017-06-21 13:44:41 HD Request # 3 | Timestamp of first Intraday data file record written: 2017-06-21 12:57:18 | 2017-06-21 13:44:41 Socket (8) | Initiating close of socket by core. | 2017-06-21 13:44:41 The network socket for historical data has been closed. | 2017-06-21 13:44:41 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-06-21 13:44:41 HD Request # 3 | Received 3871 records from 2017-06-21 12:57:18 to 2017-06-21 13:44:10 (46.9 minutes) and wrote 3871 records for F.US.FVAU17 | 2017-06-21 13:44:41 HD Request # 3 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 1s. Unique request ID: 2 | 2017-06-21 13:44:41 Removed historical data download ID 2 | 2017-06-21 13:44:41 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 13:44:41 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 13:44:41 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2017-06-21 13:44:41 HD Request # 3 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 13:44:41 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 13:44:41 Socket (8) | Socket gracefully closed by remote side. | 2017-06-21 13:44:41 Socket (8) | Closed. | 2017-06-21 13:44:41 F.US.FVAU17 1 Min #1 | Reloading chart. | 2017-06-21 13:44:41 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 13:44:56 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 13:47:49 HD Request # 4 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 13:47:49 HD Request # 4 | Download start date-time: 2017-06-20 21:29:59.000 | 2017-06-21 13:47:49 HD Request # 4 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 13:47:49 HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2017-06-21 13:47:49 Socket (9) | Creating socket. | 2017-06-21 13:47:49 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-06-21 13:47:49 HD Request # 4 | Sending historical data logon request message. | 2017-06-21 13:47:49 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-06-20 21:29:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 13:47:49 HD Request # 4 | Decompressing data. | 2017-06-21 13:47:50 HD Request # 4 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-20 21:31:14 | 2017-06-21 13:47:50 HD Request # 4 | Truncating file to starting date-time of 2017-06-20 21:31:14 | 2017-06-21 13:47:50 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-06-20 21:31:14 | 2017-06-21 13:47:50 Socket (9) | Initiating close of socket by core. | 2017-06-21 13:47:50 The network socket for historical data has been closed. | 2017-06-21 13:47:50 Socket (9) | Shutdown started. Waiting for graceful close. | 2017-06-21 13:47:50 HD Request # 4 | Received 48540 records from 2017-06-20 21:31:14 to 2017-06-21 13:47:22 (16.3 hours) and wrote 48540 records for F.US.FVAU17 | 2017-06-21 13:47:50 HD Request # 4 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 3 | 2017-06-21 13:47:50 Removed historical data download ID 3 | 2017-06-21 13:47:50 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 13:47:50 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 13:47:50 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2017-06-21 13:47:50 HD Request # 4 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 13:47:50 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 13:47:50 Socket (9) | Socket gracefully closed by remote side. | 2017-06-21 13:47:50 Socket (9) | Closed. | 2017-06-21 13:47:50 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 13:47:50 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 13:52:37 HD Request # 5 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 13:52:37 HD Request # 5 | Download start date-time: 2017-06-20 09:29:59.000 | 2017-06-21 13:52:37 HD Request # 5 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 13:52:37 HD Request # 5 | Using server: ds3.sierracharts.com port 10149 | 2017-06-21 13:52:37 Socket (11) | Creating socket. | 2017-06-21 13:52:37 HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-06-21 13:52:37 HD Request # 5 | Sending historical data logon request message. | 2017-06-21 13:52:37 HD Request # 5 | Requesting Intraday data. Start date-time: 2017-06-20 09:29:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 13:52:37 HD Request # 5 | Decompressing data. | 2017-06-21 13:52:37 HD Request # 5 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-20 09:30:00 | 2017-06-21 13:52:37 HD Request # 5 | Truncating file to starting date-time of 2017-06-20 09:30:00 | 2017-06-21 13:52:37 HD Request # 5 | Timestamp of first Intraday data file record written: 2017-06-20 09:30:00 | 2017-06-21 13:52:37 Socket (11) | Initiating close of socket by core. | 2017-06-21 13:52:37 The network socket for historical data has been closed. | 2017-06-21 13:52:37 Socket (11) | Shutdown started. Waiting for graceful close. | 2017-06-21 13:52:37 HD Request # 5 | Received 88497 records from 2017-06-20 09:30:00 to 2017-06-21 13:52:19 (28.4 hours) and wrote 88497 records for F.US.FVAU17 | 2017-06-21 13:52:37 HD Request # 5 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 4 | 2017-06-21 13:52:37 Removed historical data download ID 4 | 2017-06-21 13:52:37 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 13:52:37 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 13:52:37 HD Request # 5 | Enabling Intraday chart updating for symbol. | 2017-06-21 13:52:37 HD Request # 5 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 13:52:37 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 13:52:37 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 13:52:37 Socket (11) | Socket gracefully closed by remote side. | 2017-06-21 13:52:37 Socket (11) | Closed. | 2017-06-21 13:52:37 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 13:59:29 HD Request # 6 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 13:59:29 HD Request # 6 | Download start date-time: 2017-06-19 14:59:59.000 | 2017-06-21 13:59:29 HD Request # 6 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 13:59:29 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2017-06-21 13:59:29 Socket (14) | Creating socket. | 2017-06-21 13:59:29 HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-06-21 13:59:30 HD Request # 6 | Sending historical data logon request message. | 2017-06-21 13:59:30 HD Request # 6 | Requesting Intraday data. Start date-time: 2017-06-19 14:59:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 13:59:30 HD Request # 6 | Decompressing data. | 2017-06-21 13:59:30 HD Request # 6 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-19 14:59:59 | 2017-06-21 13:59:30 HD Request # 6 | Truncating file to starting date-time of 2017-06-19 14:59:59 | 2017-06-21 13:59:30 HD Request # 6 | Timestamp of first Intraday data file record written: 2017-06-19 14:59:59 | 2017-06-21 13:59:30 Socket (14) | Initiating close of socket by core. | 2017-06-21 13:59:30 The network socket for historical data has been closed. | 2017-06-21 13:59:30 Socket (14) | Shutdown started. Waiting for graceful close. | 2017-06-21 13:59:30 HD Request # 6 | Received 123576 records from 2017-06-19 14:59:59 to 2017-06-21 13:59:03 (47.0 hours) and wrote 123576 records for F.US.FVAU17 | 2017-06-21 13:59:30 HD Request # 6 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 5 | 2017-06-21 13:59:30 Removed historical data download ID 5 | 2017-06-21 13:59:30 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 13:59:30 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 13:59:30 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2017-06-21 13:59:30 HD Request # 6 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 13:59:30 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 13:59:30 Socket (14) | Socket gracefully closed by remote side. | 2017-06-21 13:59:30 Socket (14) | Closed. | 2017-06-21 13:59:30 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 13:59:30 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 14:07:06 HD Request # 7 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 14:07:06 HD Request # 7 | Download start date-time: 2017-06-21 07:59:59.000 | 2017-06-21 14:07:06 HD Request # 7 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 14:07:06 HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2017-06-21 14:07:06 Socket (16) | Creating socket. | 2017-06-21 14:07:06 HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-06-21 14:07:06 HD Request # 7 | Sending historical data logon request message. | 2017-06-21 14:07:06 HD Request # 7 | Requesting Intraday data. Start date-time: 2017-06-21 07:59:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 14:07:06 HD Request # 7 | Decompressing data. | 2017-06-21 14:07:06 HD Request # 7 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-21 08:00:00 | 2017-06-21 14:07:06 HD Request # 7 | Truncating file to starting date-time of 2017-06-21 08:00:00 | 2017-06-21 14:07:06 HD Request # 7 | Timestamp of first Intraday data file record written: 2017-06-21 08:00:00 | 2017-06-21 14:07:06 Socket (16) | Initiating close of socket by core. | 2017-06-21 14:07:07 The network socket for historical data has been closed. | 2017-06-21 14:07:07 Socket (16) | Shutdown started. Waiting for graceful close. | 2017-06-21 14:07:07 HD Request # 7 | Received 40581 records from 2017-06-21 08:00:00 to 2017-06-21 14:06:36 (6.1 hours) and wrote 40581 records for F.US.FVAU17 | 2017-06-21 14:07:07 HD Request # 7 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 6 | 2017-06-21 14:07:07 Removed historical data download ID 6 | 2017-06-21 14:07:07 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 14:07:07 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 14:07:07 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2017-06-21 14:07:07 HD Request # 7 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 14:07:07 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 14:07:07 Socket (16) | Socket gracefully closed by remote side. | 2017-06-21 14:07:07 Socket (16) | Closed. | 2017-06-21 14:07:07 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 14:07:07 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 14:12:07 HD Request # 8 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 14:12:07 HD Request # 8 | Download start date-time: 2017-06-21 03:59:59.000 | 2017-06-21 14:12:07 HD Request # 8 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 14:12:07 HD Request # 8 | Using server: ds4.sierracharts.com port 10149 | 2017-06-21 14:12:07 Socket (18) | Creating socket. | 2017-06-21 14:12:07 HD Request # 8 | Setting DTC encoding to Binary VLS | 2017-06-21 14:12:07 HD Request # 8 | Sending historical data logon request message. | 2017-06-21 14:12:07 HD Request # 8 | Requesting Intraday data. Start date-time: 2017-06-21 03:59:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 14:12:07 HD Request # 8 | Decompressing data. | 2017-06-21 14:12:08 HD Request # 8 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-21 04:00:02 | 2017-06-21 14:12:08 HD Request # 8 | Truncating file to starting date-time of 2017-06-21 04:00:02 | 2017-06-21 14:12:08 HD Request # 8 | Timestamp of first Intraday data file record written: 2017-06-21 04:00:02 | 2017-06-21 14:12:08 Socket (18) | Initiating close of socket by core. | 2017-06-21 14:12:08 The network socket for historical data has been closed. | 2017-06-21 14:12:08 Socket (18) | Shutdown started. Waiting for graceful close. | 2017-06-21 14:12:08 HD Request # 8 | Received 46293 records from 2017-06-21 04:00:02 to 2017-06-21 14:11:28 (10.2 hours) and wrote 46293 records for F.US.FVAU17 | 2017-06-21 14:12:08 HD Request # 8 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 7 | 2017-06-21 14:12:08 Removed historical data download ID 7 | 2017-06-21 14:12:08 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 14:12:08 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 14:12:08 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2017-06-21 14:12:08 HD Request # 8 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 14:12:08 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 14:12:08 Socket (18) | Socket gracefully closed by remote side. | 2017-06-21 14:12:08 Socket (18) | Closed. | 2017-06-21 14:12:08 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 14:12:08 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 14:17:37 HD Request # 9 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 14:17:37 HD Request # 9 | Download start date-time: 2017-06-21 08:29:59.000 | 2017-06-21 14:17:37 HD Request # 9 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 14:17:37 HD Request # 9 | Using server: ds3.sierracharts.com port 10149 | 2017-06-21 14:17:37 Socket (20) | Creating socket. | 2017-06-21 14:17:37 HD Request # 9 | Setting DTC encoding to Binary VLS | 2017-06-21 14:17:37 HD Request # 9 | Sending historical data logon request message. | 2017-06-21 14:17:37 HD Request # 9 | Requesting Intraday data. Start date-time: 2017-06-21 08:29:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 14:17:37 HD Request # 9 | Decompressing data. | 2017-06-21 14:17:37 HD Request # 9 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-21 08:30:06 | 2017-06-21 14:17:38 HD Request # 9 | Truncating file to starting date-time of 2017-06-21 08:30:06 | 2017-06-21 14:17:38 HD Request # 9 | Timestamp of first Intraday data file record written: 2017-06-21 08:30:06 | 2017-06-21 14:17:38 Socket (20) | Initiating close of socket by core. | 2017-06-21 14:17:38 Socket (20) | Shutdown started. Waiting for graceful close. | 2017-06-21 14:17:38 The network socket for historical data has been closed. | 2017-06-21 14:17:38 HD Request # 9 | Received 36844 records from 2017-06-21 08:30:06 to 2017-06-21 14:17:13 (5.8 hours) and wrote 36844 records for F.US.FVAU17 | 2017-06-21 14:17:38 HD Request # 9 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 1s. Unique request ID: 8 | 2017-06-21 14:17:38 Removed historical data download ID 8 | 2017-06-21 14:17:38 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 14:17:38 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 14:17:38 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2017-06-21 14:17:38 HD Request # 9 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 14:17:38 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 14:17:38 Socket (20) | Socket gracefully closed by remote side. | 2017-06-21 14:17:38 Socket (20) | Closed. | 2017-06-21 14:17:38 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 14:17:38 Intraday data recording state for symbol F.US.FVAU17 is set to download 'Pending'. | 2017-06-21 14:27:08 HD Request # 10 | Downloading Intraday chart data for F.US.FVAU17 to the file F.US.FVAU17.scid. Service: cqg | 2017-06-21 14:27:08 HD Request # 10 | Download start date-time: 2017-06-21 04:29:59.000 | 2017-06-21 14:27:08 HD Request # 10 | Disabling Intraday chart updating for symbol during historical data download. | 2017-06-21 14:27:08 HD Request # 10 | Using server: ds4.sierracharts.com port 10149 | 2017-06-21 14:27:08 Socket (23) | Creating socket. | 2017-06-21 14:27:08 HD Request # 10 | Setting DTC encoding to Binary VLS | 2017-06-21 14:27:09 HD Request # 10 | Sending historical data logon request message. | 2017-06-21 14:27:09 HD Request # 10 | Requesting Intraday data. Start date-time: 2017-06-21 04:29:59. Record interval: 0. Symbol: F.US.FVAU17 | 2017-06-21 14:27:09 HD Request # 10 | Decompressing data. | 2017-06-21 14:27:09 HD Request # 10 | Receiving Intraday data for F.US.FVAU17 starting at 2017-06-21 04:30:06 | 2017-06-21 14:27:09 HD Request # 10 | Truncating file to starting date-time of 2017-06-21 04:30:06 | 2017-06-21 14:27:09 HD Request # 10 | Timestamp of first Intraday data file record written: 2017-06-21 04:30:06 | 2017-06-21 14:27:09 Socket (23) | Initiating close of socket by core. | 2017-06-21 14:27:09 The network socket for historical data has been closed. | 2017-06-21 14:27:09 Socket (23) | Shutdown started. Waiting for graceful close. | 2017-06-21 14:27:09 HD Request # 10 | Received 47180 records from 2017-06-21 04:30:06 to 2017-06-21 14:26:31 (9.9 hours) and wrote 47180 records for F.US.FVAU17 | 2017-06-21 14:27:09 HD Request # 10 | Intraday download COMPLETE for F.US.FVAU17. Completion time: 0s. Unique request ID: 9 | 2017-06-21 14:27:09 Removed historical data download ID 9 | 2017-06-21 14:27:09 Real-time Intraday chart data file updates started for F.US.FVAU17 | 2017-06-21 14:27:09 Intraday chart data file opened for F.US.FVAU17 | 2017-06-21 14:27:09 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2017-06-21 14:27:09 HD Request # 10 | Reloading Intraday charts for F.US.FVAU17 | 2017-06-21 14:27:09 Reloading all charts with filename: F.US.FVAU17.scid | 2017-06-21 14:27:09 Socket (23) | Received socket Close event | 2017-06-21 14:27:09 Socket (23) | Closed. | 2017-06-21 14:27:09 F.US.FVAU17 30 Min #1 | Reloading chart. | 2017-06-21 14:27:09 |
| [2017-06-21 18:48:22] |
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You just need to enable "Global Settings >> Data/Trade Service Settings >> Allow Support for Sierra Chart Data Feeds". After that reconnect to the data feed. Follow the instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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