Support Board
Date/Time: Wed, 15 Jan 2025 14:03:30 +0000
OEC Data Feed - DATA MISSING - 17.06.19
View Count: 753
| [2017-06-19 13:08:05] |
| NRGTrader - Posts: 351 |
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All symbols - QMQ7,ES,NQ,6E,6B,6A,6C,6J,ZN.ZF,ZB (All month codes U7) - realtime data missing from OEC feed from approximately 0545ET to 0900ET today, 17.06.19. A delete and download does not correct.
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| [2017-06-19 14:45:50] |
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This is a Gain Capital data feed issue. We are resolving it now. Just give us a few minutes. Also there is no need to state the version number with an issue like this. It is meaningless with this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-19 14:52:11] |
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The missing data has been restored. Follow through the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-19 15:04:11] |
| NRGTrader - Posts: 351 |
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Thanks for the prompt solution. I'll try to remember not to post version number with such issues. I hadn't experienced a data issue in some time and since I keep version updated and just updated to 1570 this weekend I made the erroneous assumption that the upgrade and data problem were related.
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