Support Board
Date/Time: Wed, 15 Jan 2025 13:07:41 +0000
error message when connecting
View Count: 1171
| [2017-06-14 17:30:19] |
| User438858 - Posts: 2 |
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did not see this in the "common error messages" link in the data / trade services page. Connecting to CQG FIX. Message log: Reading Internal Order ID file. | 2017-06-14 12:24:03 Reading Trade Orders file. | 2017-06-14 12:24:03 Reading Trade Positions file. | 2017-06-14 12:24:03 Listening on UDP port 22903. | 2017-06-14 12:24:03 Software version: 1543 | 2017-06-14 12:24:03 Uses New Spreadsheets | 2017-06-14 12:24:03 Usage end date: 2018-01-26 | 2017-06-14 12:24:03 Enabled for: Advanced Features. | 2017-06-14 12:24:03 Enabled for: Advanced Features 2. | 2017-06-14 12:24:03 Enabled for: Sierra Chart Historical Data Service. | 2017-06-14 12:24:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-14 12:24:03 Current selected Data/Trading service: CQG FIX Trading | 2017-06-14 12:24:03 Chart Update Interval: 500 | 2017-06-14 12:24:03 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-14 12:24:03 2017-06-14 12:24:24 Local computer time | 2017-06-14 12:24:03 2017-06-14 17:24:24 Local computer time in UTC | 2017-06-14 12:24:03 2017-06-14 12:24:24 Local computer time in SC Time Zone | 2017-06-14 12:24:03 2017-06-14 17:24:01 Server time in UTC | 2017-06-14 12:24:03 Local computer UTC time and Server UTC time difference: 4 seconds. | 2017-06-14 12:24:03 Program path: C:\SierraChart\ | 2017-06-14 12:24:03 Data Files path: C:\SierraChart\Data\ | 2017-06-14 12:24:03 OS Version Number: 6.2 | 2017-06-14 12:24:03 Locale Setting: C | 2017-06-14 12:24:03 Checking for new symbol settings for service code cqg | 2017-06-14 12:24:03 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-14 12:24:03 Symbol settings are up-to-date for cqg | 2017-06-14 12:24:25 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-06-14 12:24:29 CQG FIX socket (4) | Creating socket. Using TLS 1.2. | 2017-06-14 12:24:30 CQG FIX: Sending the Logon message. | 2017-06-14 12:24:30 CQG FIX Trading | Connected to trading server. | 2017-06-14 12:24:30 CQG FIX Trading | Connecting to server api.cqg.com | 2017-06-14 12:24:30 CQG websocket | Connecting to websocket server. | 2017-06-14 12:24:30 CQG websocket socket (5) | Creating socket. Using TLS 1.2. | 2017-06-14 12:24:30 CQG FIX | FCM name: Straits | 2017-06-14 12:24:30 CQG FIX | FCM name: Straits | 2017-06-14 12:24:30 CQG websocket | Opening websocket. | 2017-06-14 12:24:30 CQG websocket | Sending websocket handshake. | 2017-06-14 12:24:30 CQG websocket | Received websocket handshake acknowledgment. | 2017-06-14 12:24:30 CQG websocket | Web socket state is now open. | 2017-06-14 12:24:30 CQG FIX Trading | Websocket connected. | 2017-06-14 12:24:30 CQG FIX Trading | Sending market data logon message. | 2017-06-14 12:24:30 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-14 12:24:30 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-14 12:24:30 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-14 12:24:30 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-14 12:24:30 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-14 12:24:30 CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2017-06-14 12:24:30 * CQG FIX: DisconnectFIX called. | 2017-06-14 12:24:30 CQG FIX: Sending a Logout message. | 2017-06-14 12:24:30 CQG websocket socket (5) | Adding bytes from final send buffer from buffered socket: 8 | 2017-06-14 12:24:30 CQG websocket socket (5) | Initiating close of socket by core. | 2017-06-14 12:24:30 CQG websocket | Websocket closed. | 2017-06-14 12:24:30 CQG FIX Trading | Websocket closed. | 2017-06-14 12:24:30 CQG websocket socket (5) | Sending bytes from final send buffer: 8 | 2017-06-14 12:24:30 CQG websocket socket (5) | Write in progress. Shutdown being delayed. | 2017-06-14 12:24:30 CQG FIX Trading | Disconnected. | 2017-06-14 12:24:30 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-06-14 12:24:30 CQG FIX socket (4) | Initiating close of socket by core. | 2017-06-14 12:24:30 CQG FIX: Disconnected. | 2017-06-14 12:24:30 CQG FIX socket (4) | Shutdown started. Waiting for graceful close. | 2017-06-14 12:24:30 CQG FIX socket (4) | Socket gracefully closed by remote side. | 2017-06-14 12:24:30 CQG FIX socket (4) | Closed. | 2017-06-14 12:24:30 CQG websocket socket (5) | Write has completed. Shutdown being performed. | 2017-06-14 12:24:30 CQG websocket socket (5) | Shutdown started. Waiting for graceful close. | 2017-06-14 12:24:30 CQG websocket socket (5) | Socket gracefully closed by remote side. | 2017-06-14 12:24:30 CQG websocket socket (5) | Closed. | 2017-06-14 12:24:30 |
| [2017-06-14 18:20:58] |
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We added this specific one to the documentation: CQG FIX Trading | Market data logon unsuccessful. Server message: Trader is not enabled to use SierraChartData. Please contact your FCM. | 2017-06-14 12:24:30 * Refer to the Account Requirements section here: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CQGAccountRequirements Have your broker enable the SierraChartData private label as it is called, on your CQG account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-14 18:21:15
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