Support Board
Date/Time: Wed, 15 Jan 2025 10:07:14 +0000
Cant connect to Rithmic after updating
View Count: 1479
| [2017-06-11 00:10:07] |
| rhovega - Posts: 279 |
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Updated from 1490 to 1568, latest version, by going to Help>Download Current Version. No further changes. Sierra won't connect to Rithmic any longer. Log says: Rithmic Trading | Port for executable: 54688 | 2017-06-10 20:05:45 Listening socket (1300), port 54688 | Closed. | 2017-06-10 20:05:45 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 20:05:45 Rithmic Trading | Connecting to the server 127.0.0.1. Port 54688 | 2017-06-10 20:05:47 DTC Client (34) | Creating socket. | 2017-06-10 20:05:47 DTC Client (34) | Connecting to IP: 127.0.0.1. | 2017-06-10 20:05:47 DTC Client (34) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-06-10 20:05:48 * DTC Client (34) | Initiating close of socket by core. | 2017-06-10 20:05:48 DTC Client (34) | Closed. | 2017-06-10 20:05:48 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 20:05:48 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 20:05:48 Rithmic Trading | Disconnected. | 2017-06-10 20:05:48 The DTC Bridge Server executable is showing no connection made. What can I do aside of rolling back to what worked? Thanks. Date Time Of Last Edit: 2017-06-11 00:10:21
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| [2017-06-11 01:16:44] |
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This Message Log is not complete and we cannot see the real reason for the connection failure. Wait until Sunday evening and see if you can connect then. If not, post the complete Message Log at that time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-11 03:12:06] |
| rhovega - Posts: 279 |
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Correction: the update was from 1460. The problem is not Rithmic. There is no point in waiting until Sunday / markets open. Other instances on my desktop are version 1460 and connect to Rithmic without a problem, Posting the log in the next post. |
| [2017-06-11 03:12:18] |
| rhovega - Posts: 279 |
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Reading Internal Order ID file. | 2017-06-10 23:08:08 Reading Trade Orders file. | 2017-06-10 23:08:08 Reading Trade Positions file. | 2017-06-10 23:08:08 'Allow Support for Sierra Chart Data Feeds' is disabled. The CL?#-NYMEX pattern/symbol will not use the SC Exchange Data Feed. | 2017-06-10 23:08:08 'Allow Support for Sierra Chart Data Feeds' is disabled. The GC?#-COMEX pattern/symbol will not use the SC Exchange Data Feed. | 2017-06-10 23:08:08 'Allow Support for Sierra Chart Data Feeds' is disabled. The SI?#-COMEX pattern/symbol will not use the SC Exchange Data Feed. | 2017-06-10 23:08:08 Listening on UDP port 22903. | 2017-06-10 23:08:08 Software version: 1568 | 2017-06-10 23:08:08 Uses New Spreadsheets | 2017-06-10 23:08:08 Usage end date: 2018-05-31 | 2017-06-10 23:08:08 Enabled for: Advanced Features. | 2017-06-10 23:08:08 Enabled for: Sierra Chart Historical Data Service. | 2017-06-10 23:08:08 Allow Support for Sierra Chart Data Feeds is disabled. | 2017-06-10 23:08:08 Current selected Data/Trading service: Rithmic Trading | 2017-06-10 23:08:08 Chart Update Interval: 50 | 2017-06-10 23:08:08 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-10 23:08:08 2017-06-10 23:08:12 Local computer time | 2017-06-10 23:08:08 2017-06-11 03:08:12 Local computer time in UTC | 2017-06-10 23:08:08 2017-06-10 23:08:12 Local computer time in SC Time Zone | 2017-06-10 23:08:08 2017-06-11 03:08:11 Server time in UTC | 2017-06-10 23:08:08 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-06-10 23:08:08 Program path: C:\Temp\GoogleDrive\Sierra\Sierra1\ | 2017-06-10 23:08:08 Data Files path: R:\Sierra\Sierra Data1\ | 2017-06-10 23:08:08 OS Version Number: 6.1 | 2017-06-10 23:08:08 Locale Setting: C | 2017-06-10 23:08:08 Checking for new symbol settings for service code rim | 2017-06-10 23:08:08 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-10 23:08:08 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-06-10 23:08:08 Symbol settings are up-to-date for rim | 2017-06-10 23:08:13 HTTP connection to www.sierrachart.com:80 (4) | Creating socket. | 2017-06-10 23:08:17 HTTP connection to www.sierrachart.com:80 (4) | Connecting to IP: 5.9.8.236. | 2017-06-10 23:08:17 Received Date-time from server. Delay adjusted UTC Date-time: 2017-06-11 03:08:16.913. Round-trip delay: 00:00:00.100 | 2017-06-10 23:08:17 Computer time to server time difference: 00:00:00.002 | 2017-06-10 23:08:17 Successfully set the system Date-time to: 2017-06-11 03:08:16.913 UTC. | 2017-06-10 23:08:17 Rithmic Trading | Port for executable: 55364 | 2017-06-10 23:08:17 Listening socket (1120), port 55364 | Closed. | 2017-06-10 23:08:17 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 23:08:17 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-10 23:08:18 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-10 23:08:18 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-10 23:08:18 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-10 23:08:18 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-10 23:08:18 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55364 | 2017-06-10 23:08:20 DTC Client (5) | Creating socket. | 2017-06-10 23:08:20 DTC Client (5) | Connecting to IP: 127.0.0.1. | 2017-06-10 23:08:20 Rithmic Trading | Connected to server. | 2017-06-10 23:08:20 Rithmic Trading | Starting socket receive thread. | 2017-06-10 23:08:20 Rithmic Trading | Sending Encoding Request to server | 2017-06-10 23:08:20 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-06-10 23:08:20 Rithmic Trading | Sending logon request message. | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\Rithmic.log | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Connecting to Rithmic Singapore server. | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2017-06-10 23:08:20 Rithmic Trading | Received logon response. | 2017-06-10 23:08:20 Rithmic Trading | Server Name: DTC Bridge. | 2017-06-10 23:08:20 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-06-10 23:08:20 Rithmic Trading | Logon error received from server | 2017-06-10 23:08:20 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 23:08:20 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:20 DTC Client (5) | Initiating close of socket by core. | 2017-06-10 23:08:20 Rithmic Trading | Disconnected. | 2017-06-10 23:08:20 DTC Client (5) | Shutdown started. Waiting for graceful close. | 2017-06-10 23:08:20 DTC Client (5) | Socket gracefully closed by remote side. | 2017-06-10 23:08:20 DTC Client (5) | Closed. | 2017-06-10 23:08:20 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:20 Rithmic Trading | Port for executable: 55373 | 2017-06-10 23:08:22 Listening socket (864), port 55373 | Closed. | 2017-06-10 23:08:22 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 23:08:22 HTTP connection to www.sierrachart.com:80 (4) | Socket gracefully closed by remote side. | 2017-06-10 23:08:23 HTTP connection to www.sierrachart.com:80 (4) | Received socket Close event | 2017-06-10 23:08:23 HTTP connection to www.sierrachart.com:80 (4) | Initiating close of socket by core. | 2017-06-10 23:08:23 HTTP connection to www.sierrachart.com:80 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-10 23:08:23 HTTP connection to www.sierrachart.com:80 (4) | Closed. | 2017-06-10 23:08:23 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55373 | 2017-06-10 23:08:24 DTC Client (6) | Creating socket. | 2017-06-10 23:08:24 DTC Client (6) | Connecting to IP: 127.0.0.1. | 2017-06-10 23:08:24 DTC Client (6) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-06-10 23:08:25 * DTC Client (6) | Initiating close of socket by core. | 2017-06-10 23:08:25 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 23:08:25 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:25 DTC Client (6) | Closed. | 2017-06-10 23:08:25 Rithmic Trading | Disconnected. | 2017-06-10 23:08:25 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:25 Rithmic Trading | Port for executable: 55376 | 2017-06-10 23:08:27 Listening socket (1284), port 55376 | Closed. | 2017-06-10 23:08:27 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 23:08:27 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55376 | 2017-06-10 23:08:29 DTC Client (7) | Creating socket. | 2017-06-10 23:08:29 DTC Client (7) | Connecting to IP: 127.0.0.1. | 2017-06-10 23:08:29 Rithmic Trading | Connected to server. | 2017-06-10 23:08:29 Rithmic Trading | Starting socket receive thread. | 2017-06-10 23:08:29 Rithmic Trading | Sending Encoding Request to server | 2017-06-10 23:08:29 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-06-10 23:08:29 Rithmic Trading | Sending logon request message. | 2017-06-10 23:08:29 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-06-10 23:08:29 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\Rithmic.log | 2017-06-10 23:08:29 Rithmic Trading | Message from server: Connecting to Rithmic Singapore server. | 2017-06-10 23:08:29 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-06-10 23:08:29 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2017-06-10 23:08:30 Rithmic Trading | Received logon response. | 2017-06-10 23:08:30 Rithmic Trading | Server Name: DTC Bridge. | 2017-06-10 23:08:30 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-06-10 23:08:30 Rithmic Trading | Logon error received from server | 2017-06-10 23:08:30 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 23:08:30 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:30 DTC Client (7) | Initiating close of socket by core. | 2017-06-10 23:08:30 DTC Client (7) | Shutdown started. Waiting for graceful close. | 2017-06-10 23:08:30 DTC Client (7) | Socket gracefully closed by remote side. | 2017-06-10 23:08:30 DTC Client (7) | Closed. | 2017-06-10 23:08:30 Rithmic Trading | Disconnected. | 2017-06-10 23:08:30 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:30 Rithmic Trading | Port for executable: 55385 | 2017-06-10 23:08:32 Listening socket (1304), port 55385 | Closed. | 2017-06-10 23:08:32 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 23:08:32 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55385 | 2017-06-10 23:08:34 DTC Client (8) | Creating socket. | 2017-06-10 23:08:34 DTC Client (8) | Connecting to IP: 127.0.0.1. | 2017-06-10 23:08:34 DTC Client (8) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-06-10 23:08:35 * DTC Client (8) | Initiating close of socket by core. | 2017-06-10 23:08:35 DTC Client (8) | Closed. | 2017-06-10 23:08:35 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 23:08:35 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:35 Rithmic Trading | Disconnected. | 2017-06-10 23:08:35 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:35 Rithmic Trading | Port for executable: 55387 | 2017-06-10 23:08:36 Listening socket (1284), port 55387 | Closed. | 2017-06-10 23:08:36 Rithmic Trading | Starting server: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\DTCBridge.exe | 2017-06-10 23:08:36 Rithmic Trading | Connecting to the server 127.0.0.1. Port 55387 | 2017-06-10 23:08:38 DTC Client (9) | Creating socket. | 2017-06-10 23:08:38 DTC Client (9) | Connecting to IP: 127.0.0.1. | 2017-06-10 23:08:38 Rithmic Trading | Connected to server. | 2017-06-10 23:08:38 Rithmic Trading | Starting socket receive thread. | 2017-06-10 23:08:38 Rithmic Trading | Sending Encoding Request to server | 2017-06-10 23:08:38 Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-06-10 23:08:39 Rithmic Trading | Sending logon request message. | 2017-06-10 23:08:39 Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-06-10 23:08:39 Rithmic Trading | Message from server: Logging is enabled. Log file: C:\Temp\GoogleDrive\Sierra\Sierra1\Rim\Rithmic.log | 2017-06-10 23:08:39 Rithmic Trading | Message from server: Connecting to Rithmic Singapore server. | 2017-06-10 23:08:39 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-06-10 23:08:39 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2017-06-10 23:08:39 Rithmic Trading | Received logon response. | 2017-06-10 23:08:39 Rithmic Trading | Server Name: DTC Bridge. | 2017-06-10 23:08:39 Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-06-10 23:08:39 Rithmic Trading | Logon error received from server | 2017-06-10 23:08:39 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-10 23:08:39 Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:39 DTC Client (9) | Initiating close of socket by core. | 2017-06-10 23:08:39 DTC Client (9) | Shutdown started. Waiting for graceful close. | 2017-06-10 23:08:39 DTC Client (9) | Socket gracefully closed by remote side. | 2017-06-10 23:08:39 DTC Client (9) | Closed. | 2017-06-10 23:08:39 Rithmic Trading | Disconnected. | 2017-06-10 23:08:39 Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-10 23:08:39 File >> Disconnect selected. | 2017-06-10 23:08:40 Rithmic Trading | Disconnected. | 2017-06-10 23:08:40 |
| [2017-06-11 03:48:19] |
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There is some connectivity problem: Rithmic Trading | Message from server: Connecting to Rithmic Singapore server. | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-06-10 23:08:20 Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2017-06-10 23:08:20 Why are you using the Singapore server? Try using Rithmic 01 - US for the Server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-11 15:00:17] |
| rhovega - Posts: 279 |
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Excellent. That did it.
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