Support Board
Date/Time: Wed, 15 Jan 2025 10:25:10 +0000
Proxy Issue - CQG
View Count: 1559
| [2017-06-08 14:25:20] |
| User167259 - Posts: 9 |
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I am having an issue connecting through CQG. I am trying to connect from behind a proxy. I am able to log in to Sierra Chart. When attempting to connect to CQG, i get the following error: Reading Internal Order ID file. | 2017-06-08 09:23:48 Reading Trade Orders file. | 2017-06-08 09:23:48 Reading Trade Positions file. | 2017-06-08 09:23:48 Listening on UDP port 22903. | 2017-06-08 09:23:48 Software version: 1562 | 2017-06-08 09:23:48 Uses New Spreadsheets | 2017-06-08 09:23:48 Enabled for: Advanced Features. | 2017-06-08 09:23:48 Enabled for: Sierra Chart Historical Data Service. | 2017-06-08 09:23:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-08 09:23:48 Current selected Data/Trading service: CQG WebAPI | 2017-06-08 09:23:48 Chart Update Interval: 500 | 2017-06-08 09:23:48 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-06-08 09:23:48 2017-06-08 09:23:55 Local computer time | 2017-06-08 09:23:48 2017-06-08 14:23:55 Local computer time in UTC | 2017-06-08 09:23:48 2017-06-08 09:23:55 Local computer time in SC Time Zone | 2017-06-08 09:23:48 Program path: C:\SierraChart\ | 2017-06-08 09:23:48 Data Files path: C:\SierraChart\Data\ | 2017-06-08 09:23:48 OS Version Number: 6.1 | 2017-06-08 09:23:48 Locale Setting: C | 2017-06-08 09:23:48 Checking for new symbol settings for service code cqg | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Creating socket. Using TLS 1.2. | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Connecting to IP: 10.165.48.110. | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Encryption stream error encountered. error:14095044:SSL routines:ssl3_read_n:internal error | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Encryption stream error encountered. error:14095044:SSL routines:ssl3_read_n:internal error | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Received socket Close event | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Initiating close of socket by core. | 2017-06-08 09:23:48 HTTP request 1 for symbol settings MD5 for cqg failed. | 2017-06-08 09:23:48 HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Shutdown started. Waiting for graceful close. | 2017-06-08 09:23:48 CQG WebAPI | Connecting to server api.cqg.com | 2017-06-08 09:24:00 CQG websocket | Connecting to websocket server. | 2017-06-08 09:24:00 Error getting address info for api.cqg.com. Windows error code 11001: No such host is known. | 2017-06-08 09:24:03 * CQG websocket socket (4) | Initiating close of socket by core. | 2017-06-08 09:24:03 CQG websocket | Websocket closed. | 2017-06-08 09:24:03 CQG WebAPI | Websocket closed. | 2017-06-08 09:24:03 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-06-08 09:24:03 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-06-08 09:24:03 CQG WebAPI | Disconnected. | 2017-06-08 09:24:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-06-08 09:24:03 File >> Disconnect selected. | 2017-06-08 09:24:03 CQG WebAPI | Disconnected. | 2017-06-08 09:24:03 The CQG server address doesn't appear to be able to be resolved. |
| [2017-06-08 14:38:55] |
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There are two errors you are encountering: HTTPS connection to proxy.ops.tiaa-cref.org:8080 (3) | Encryption stream error encountered. error:14095044:SSL routines:ssl3_read_n:internal error | 2017-06-08 09:23:48 And Error getting address info for api.cqg.com. Windows error code 11001: No such host is known. | 2017-06-08 09:24:03 *
This is a problem with name resolution on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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