Support Board
Date/Time: Tue, 14 Jan 2025 23:22:53 +0000
Problem on ZRN17 Daily data
View Count: 901
| [2017-05-11 12:42:51] |
| FH87 - Posts: 43 |
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Data source from SC data service what the problem ? https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=11978 |
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| [2017-05-11 13:38:30] |
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This is an Intraday chart and is also using a back adjusted Continuous Futures Contract setting. We want you to follow through the instructions here and re-download the data for all contract months: https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-11 17:45:31] |
| FH87 - Posts: 43 |
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try out that method...............still same case i swicth connect mainly on Gain capital with SC data service.....worst now blank even 1hr chart also cannot display Data : Rough Rice Date Time Of Last Edit: 2017-05-11 17:46:23
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| [2017-05-11 21:19:32] |
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We need to set up this symbol for Gain Capital. We do not think it is set up. We will follow up when done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-12 06:03:28] |
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try out that method...............still same case This is because there are data multiplier inconsistencies for this symbol and we are cleaning these up. Will be done by the middle of the day tomorrow.i swicth connect mainly on Gain capital with SC data service.....worst now blank Global Symbol Settings: Update Symbol Settings After that re-download the data in the chart with Edit >> Delete All Data and Download. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-12 20:43:28] |
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The ZR futures data multiplier issue has now been resolved. You can re-download the data and you should be seeing correct data now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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