Support Board
Date/Time: Tue, 14 Jan 2025 23:18:20 +0000
Loss of pulling/stacking data
View Count: 1705
| [2017-05-05 09:50:53] |
| Adam - Posts: 141 |
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All of my DOM's and chart doms have lost pulling and stacking data. i have deleted the columns and re-added and its the same.
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| [2017-05-08 13:54:18] |
| Adam - Posts: 141 |
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Any news on this guys?
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| [2017-05-08 14:08:12] |
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What is the exact symbol? What Data/Trade Service are you using Sierra Chart with? What is the Tick Size in Global Settings >> Symbol Settings set to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-08 14:14:56] |
| Adam - Posts: 141 |
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HI CQG is the provider F.US.CLEM17 Tick is 0.01 Very odd but it just seems to show it for the current at the market price. See image Date Time Of Last Edit: 2017-05-08 14:15:07
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| ScreenClip.png / V - Attached On 2017-05-08 14:12:39 UTC - Size: 191.99 KB - 348 views |
| [2017-05-08 14:18:11] |
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Make sure Global Settings >>Chart DOM Settings >> Maximum Bid/ Ask Market Depth Pulling/Stacking Levels is set to 0.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-08 14:18:29
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| [2017-05-08 14:19:27] |
| Adam - Posts: 141 |
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its 0 see image |
| ScreenClip.png / V - Attached On 2017-05-08 14:19:24 UTC - Size: 96.46 KB - 325 views |
| [2017-05-08 14:21:10] |
| Adam - Posts: 141 |
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its doing it on anther dom on another instance also see image Date Time Of Last Edit: 2017-05-08 14:21:19
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| ScreenClip.png / V - Attached On 2017-05-08 14:21:07 UTC - Size: 229.43 KB - 582 views |
| [2017-05-08 14:24:37] |
| Adam - Posts: 141 |
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jsut made a sub instance and its working ...now im confused. |
| ScreenClip.png / V - Attached On 2017-05-08 14:24:26 UTC - Size: 229.43 KB - 304 views |
| [2017-05-08 14:44:32] |
| Adam - Posts: 141 |
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i loaded the .cht to another instance and it works fine. see image identical .cht on instance and sub instance just wonder whats changed on the primary instance |
| ScreenClip.png / V - Attached On 2017-05-08 14:44:30 UTC - Size: 173.25 KB - 341 views |
| [2017-05-08 14:49:48] |
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Not sure about this at this point in time. We see you are using the prerelease. You may want to go back to the current version. Here are instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-08 14:51:48] |
| Adam - Posts: 141 |
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ive tried that and it the same the sub is 1533 and its working i rolled back to 1549 for both and its the same one works one doesnt. i mush have turned something off on the primary i cant work out what :( |
| [2017-05-08 18:05:11] |
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Open a new chart. Just a normal chart. Enable Trade >> Show Market Data Columns. Set the columns to display the Bid/Ask market depth and the pulling/stacking column. For the instructions, refer to: http://www.sierrachart.com/index.php?page=doc/GlobalTradeSettings.html#CustomizeChartTradeDOMColumns Let us know if you see the pulling and stacking column data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-08 18:06:09
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| [2017-05-08 18:45:35] |
| Adam - Posts: 141 |
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No See image, looks instance wide... |
| ScreenClip.png / V - Attached On 2017-05-08 18:45:26 UTC - Size: 85.87 KB - 299 views |
| [2017-05-09 16:02:41] |
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We really would have to use a remote assistance session to understand this. However, we want to make some changes to this market data column first. That will be done today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-09 16:03:50] |
| Adam - Posts: 141 |
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No problem
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| [2017-05-09 16:40:44] |
| grantx - Posts: 244 |
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Hey Adam, I like how you have your DOM setup. Would you mind sharing that configuration? |
| [2017-05-09 16:50:46] |
| Adam - Posts: 141 |
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Its not a DOM its a Chart DOM and i only have it saved with all the custom code on it so i cant share that
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| [2017-05-09 16:52:32] |
| Adam - Posts: 141 |
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happy to share column config see image |
| ScreenClip.png / V - Attached On 2017-05-09 16:52:14 UTC - Size: 97.49 KB - 538 views |
| [2017-05-11 15:17:26] |
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We have the changes done to the market depth pulling/stacking data, and they will be released at the end of the day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-11 15:31:56] |
| Adam - Posts: 141 |
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fabulous. i will download it as pre release tomorrow AM london time?
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| [2017-05-12 04:27:54] |
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We want to get a couple other changes in place. Could you just give us about another hour.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-12 08:41:46] |
| Adam - Posts: 141 |
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Looks like v1556 has not solved it Im still seeing no pulling/stacking data let me know if there is anything you want me to try Adam |
| ScreenClip.png / V - Attached On 2017-05-12 08:41:09 UTC - Size: 96.63 KB - 307 views |
| [2017-05-12 14:49:36] |
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We do see one problem with the changes in 1556. And we have a couple other things we want to look at and work on. We are doing this now. Also every time you post a screenshot, it is hard for us to understand it because we do not know what columns are for pulling and stacking data. You should add the column titles. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-12 14:49:49
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| [2017-05-14 20:58:54] |
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Install prerelease 1557. If you still have a problem, then is it a case where the market depth pulling and stacking data never appears or just one level appears? Or is it a case where it appears but sometimes fully clears unexpectedly? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-05-15 14:10:24
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| [2017-05-15 13:40:35] |
| Adam - Posts: 141 |
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Looking good! thanks so much
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| ScreenClip.png / V - Attached On 2017-05-15 13:40:18 UTC - Size: 132.02 KB - 328 views |
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