Support Board
Date/Time: Mon, 13 Jan 2025 16:49:12 +0000
2 message logs
View Count: 548
| [2017-04-27 08:35:10] |
| User78926 - Posts: 69 |
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Hi there, I have just sent to 2 message logs; can you please tell why it keeps disconnecting from the server and do I need to fix the chart recalculations? Rgds, Mark |
| [2017-04-27 17:56:33] |
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These are the relevant messages: CQG FIX: Received a Logout message. Text = RcvTestRequestHeartbeatTimerExpired | 2017-04-27 09:32:06 CQG FIX: Sending a Logout message. Text = Received Logout message. | 2017-04-27 09:32:06 CQG websocket | Sending websocket handshake. | 2017-04-27 09:32:35 CQG websocket socket (332) | Socket gracefully closed by remote side. | 2017-04-27 09:32:40 This indicates a problem either with the CQG server, or some connectivity problem between Sierra Chart and the CQG server. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-27 17:59:01
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