Support Board
Date/Time: Tue, 14 Jan 2025 23:29:11 +0000
CQG not Connecting
View Count: 1947
| [2017-04-22 18:12:08] |
| User379884 - Posts: 45 |
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Hi, I am getting the following error when I am trying to login today. I am unable to get data through. Is this a Sierra Chart or CQG issue? CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-22 14:06:49 CQG FIX socket (126) | Creating socket. Using TLS 1.2. | 2017-04-22 14:06:49 CQG FIX: Sending the Logon message. | 2017-04-22 14:06:49 CQG FIX socket (126) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-04-22 14:06:52 * CQG FIX socket (126) | Socket gracefully closed by remote side. | 2017-04-22 14:06:52 CQG FIX socket (126) | Received socket Close event | 2017-04-22 14:06:52 CQG FIX socket (126) | Initiating close of socket by core. | 2017-04-22 14:06:52 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-04-22 14:06:52 CQG FIX socket (126) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-22 14:06:52 CQG FIX socket (126) | Closed. | 2017-04-22 14:06:52 CQG FIX: Disconnected. | 2017-04-22 14:06:52 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-22 14:06:52 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-04-22 14:06:52 CQG FIX Trading | Disconnected. | 2017-04-22 14:06:52 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-22 14:06:52 Thank you. |
| [2017-04-22 18:23:12] |
| User787977 - Posts: 5 |
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Hi, same problem here. I am glad for this post I thought it was a problem on my local network. |
| [2017-04-22 18:40:06] |
| User571607 - Posts: 4 |
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Hi, it seems to be a bigger problem with cqg. i can not log on. I will be grateful for your help. CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-22 20:35:47 CQG FIX socket (70) | Creating socket. Using TLS 1.2. | 2017-04-22 20:35:47 CQG FIX: Sending the Logon message. | 2017-04-22 20:35:47 CQG FIX socket (70) | Close event error. Windows error code 10053: Nawiązane połączenie zostało przerwane przez oprogramowanie zainstalowane w komputerze-hoście. | 2017-04-22 20:35:49 * CQG FIX socket (70) | Socket gracefully closed by remote side. | 2017-04-22 20:35:49 CQG FIX socket (70) | Received socket Close event | 2017-04-22 20:35:49 CQG FIX socket (70) | Initiating close of socket by core. | 2017-04-22 20:35:49 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-04-22 20:35:49 CQG FIX socket (70) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-22 20:35:49 CQG FIX socket (70) | Closed. | 2017-04-22 20:35:49 CQG FIX: Disconnected. | 2017-04-22 20:35:49 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-04-22 20:35:49 Thank you. |
| [2017-04-22 18:48:12] |
| User787977 - Posts: 5 |
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Seems to be ok now.
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| [2017-04-22 22:14:52] |
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Being multiple users are experiencing this, it would be a CQG server-side issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-13 16:48:35] |
| User787977 - Posts: 5 |
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Dear SC Team, it is happening again: CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-05-13 11:44:26 CQG FIX socket (19) | Creating socket. Using TLS 1.2. | 2017-05-13 11:44:26 CQG FIX: Sending the Logon message. | 2017-05-13 11:44:26 CQG FIX socket (19) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-05-13 11:44:28 * CQG FIX socket (19) | Socket gracefully closed by remote side. | 2017-05-13 11:44:28 CQG FIX socket (19) | Received socket Close event | 2017-05-13 11:44:28 CQG FIX socket (19) | Initiating close of socket by core. | 2017-05-13 11:44:28 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-05-13 11:44:28 CQG FIX socket (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-13 11:44:28 CQG FIX socket (19) | Closed. | 2017-05-13 11:44:28 CQG FIX: Disconnected. | 2017-05-13 11:44:28 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-13 11:44:28 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-13 11:44:28 CQG FIX Trading | Disconnected. | 2017-05-13 11:44:28 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-13 11:44:28 |
| [2017-05-13 18:07:27] |
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CQG system is down over the weekend now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-13 19:25:43] |
| User787977 - Posts: 5 |
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You mean it will be every weekend from now on? Is there some official CQG info about that? |
| [2017-05-14 02:46:40] |
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In our experience it is not every weekend. We are not aware of any official information about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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