Support Board
Date/Time: Mon, 13 Jan 2025 14:33:24 +0000
Error while trying to open a chartbook in another PC
View Count: 575
[2017-04-18 20:57:36] |
User252419 - Posts: 235 |
Chartbook not loading in another PC from the .cht file. All other chartbooks working ok, but not this one: Thank you, Message Log: Reading Internal Order ID file. | 2017-04-18 15:54:13 Reading Trade Orders file. | 2017-04-18 15:54:13 Reading Trade Positions file. | 2017-04-18 15:54:13 Error binding to UDP port 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2017-04-18 15:54:13 Software version: 1545 | 2017-04-18 15:54:13 Uses New Spreadsheets | 2017-04-18 15:54:13 Usage end date: 2017-04-21 | 2017-04-18 15:54:13 Enabled for: Advanced Features. | 2017-04-18 15:54:13 Enabled for: Advanced Features 2. | 2017-04-18 15:54:13 Enabled for: Sierra Chart Historical Data Service. | 2017-04-18 15:54:13 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-18 15:54:13 Current selected Data/Trading service: DTC - Sub Instance | 2017-04-18 15:54:13 Chart Update Interval: 500 | 2017-04-18 15:54:13 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-18 15:54:13 2017-04-18 15:54:18 Local computer time | 2017-04-18 15:54:13 2017-04-18 20:54:18 Local computer time in UTC | 2017-04-18 15:54:13 2017-04-18 15:54:18 Local computer time in SC Time Zone | 2017-04-18 15:54:13 2017-04-18 20:54:15 Server time in UTC | 2017-04-18 15:54:13 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-04-18 15:54:13 Program path: C:\SierraChart\SierraChartInstance_2\ | 2017-04-18 15:54:13 Data Files path: C:\SierraChart\SierraChartInstance_2\Data\ | 2017-04-18 15:54:13 OS Version Number: 6.1 | 2017-04-18 15:54:13 Locale Setting: C | 2017-04-18 15:54:13 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-04-18 15:54:23 DTC Client (3) | Creating socket. | 2017-04-18 15:54:23 DTC - Sub Instance | Connected to server. | 2017-04-18 15:54:23 DTC - Sub Instance | Starting socket receive thread. | 2017-04-18 15:54:23 DTC - Sub Instance | Sending Encoding Request to server | 2017-04-18 15:54:23 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2017-04-18 15:54:23 DTC - Sub Instance | Sending logon request message. | 2017-04-18 15:54:23 DTC - Sub Instance | Received logon response. | 2017-04-18 15:54:23 DTC - Sub Instance | Server Name: SC DTC Server. | 2017-04-18 15:54:23 DTC - Sub Instance | Server protocol version: 7. Client protocol version: 7 | 2017-04-18 15:54:23 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=oec. | 2017-04-18 15:54:23 DTC - Sub Instance | Trading is supported. | 2017-04-18 15:54:23 DTC - Sub Instance | Order cancel and replace is supported. | 2017-04-18 15:54:23 DTC - Sub Instance | OCO Orders supported. | 2017-04-18 15:54:23 DTC - Sub Instance | Bracket Orders supported. | 2017-04-18 15:54:23 DTC - Sub Instance | Connected to data and trading server. | 2017-04-18 15:54:23 Checking for new symbol settings for service code oec | 2017-04-18 15:54:23 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-04-18 15:54:23 Symbol settings are up-to-date for oec | 2017-04-18 15:54:23 ESM7 [CBV] #3 | Reloading chart. | 2017-04-18 15:54:25 ESM7 [CBV] #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-04-18 15:54:25 ESM7 [CBV] #3 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 | Reloading chart. | 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-04-18 15:54:25 ESM7 [CBV] 30 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 | Reloading chart. | 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-04-18 15:54:25 ESM7 [CBV] 5 Min #2 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 | Reloading chart. | 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-04-18 15:54:25 ESM7 [CBV] 60 Min #4 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 | Reloading chart. | 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2017-04-18 15:54:25 ESM7 [CBV] 7 Day #5 | There are no continuous futures contract symbols. Loading data normally. | 2017-04-18 15:54:25 GAIN Capital/OEC | Starting real-time market data updates for: ESM7. ID: 1 | 2017-04-18 15:54:26 GAIN Capital/OEC | Requesting security definition data for: ESM7. ID: 1 | 2017-04-18 15:54:26 Intraday data recording state for symbol ESM7 is set to download 'Pending'. | 2017-04-18 15:54:26 Delaying start of download for ESM7 | 2017-04-18 15:54:26 Requesting market depth updates for: ESM7 if supported. | 2017-04-18 15:54:26 GAIN Capital/OEC | Received security definition for symbol ESM7 | 2017-04-18 15:54:29 GAIN Capital/OEC | Clearing market depth for ESM7. | 2017-04-18 15:54:29 Opened cached Depth file: C:\SierraChart\SierraChartInstance_2\Data\MarketDepthData\ESM7.2017-04-18.depth | 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-04-18 15:54:29 Delaying start of download for ESM7 | 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-18 15:54:29 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-04-18 15:54:29 HD Request # 2 | Downloading Intraday chart data for ESM7 to the file ESM7.scid. Service: DTCSubInstance | 2017-04-18 15:54:32 HD Request # 2 | Download start date-time: 2017-04-18 15:53:46.000 | 2017-04-18 15:54:32 HD Request # 2 | Using server: 127.0.0.1 port 11098 | 2017-04-18 15:54:32 Socket (5) | Creating socket. | 2017-04-18 15:54:32 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-04-18 15:54:34 HD Request # 2 | Sending historical data logon request message. | 2017-04-18 15:54:34 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-04-18 15:53:46. Record interval: 0. Symbol: ESM7 | 2017-04-18 15:54:34 HD Request # 2 | Decompressing data. | 2017-04-18 15:54:34 HD Request # 2 | Receiving Intraday data for ESM7 starting at 2017-04-18 15:53:46 | 2017-04-18 15:54:34 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-04-18 15:54:03 | 2017-04-18 15:54:34 Socket (5) | Initiating close of socket by core. | 2017-04-18 15:54:34 Historical data download thread signaled to stop. | 2017-04-18 15:54:34 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-04-18 15:54:34 Socket (5) | Socket gracefully closed by remote side. | 2017-04-18 15:54:34 Socket (5) | Closed. | 2017-04-18 15:54:34 HD Request # 2 | Received 60 records from 2017-04-18 15:53:46 to 2017-04-18 15:54:22 (36.0 seconds) and wrote 56 records for ESM7 | 2017-04-18 15:54:34 HD Request # 2 | Intraday download COMPLETE for ESM7. Completion time: 2s. Unique request ID: 1 | 2017-04-18 15:54:34 Removed historical data download ID 1 | 2017-04-18 15:54:34 Real-time Intraday chart data file updates started for ESM7 | 2017-04-18 15:54:34 Intraday chart data file opened for ESM7 | 2017-04-18 15:54:34 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_2\Data\ESM7.scid | 2017-04-18 15:54:49 Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. | 2017-04-18 15:54:50 Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:50 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:51 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:52 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:53 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:54 * Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. | 2017-04-18 15:54:56 Loaded depth data records for ESM7 2017-04-18 from 2017-04-18 15:52:20 to 2017-04-18 15:53:44. | 2017-04-18 15:54:56 Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:56 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:57 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:58 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:59 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:54:59 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:00 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:01 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:02 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:02 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:08 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:09 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:10 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:11 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:12 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:13 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:14 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:14 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:16 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:17 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:18 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:18 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:19 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:19 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:22 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:22 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:23 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:24 * Caught an unhandled exception in c_Chart::WindowProc. Message: 15, wParam: 0, lParam: 0 | 2017-04-18 15:55:24 * |
[2017-04-18 21:32:43] |
Sierra Chart Engineering - Posts: 104368 |
Attach the Chartbook here following these instructions and we will test it: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
[2017-04-18 22:39:22] |
User252419 - Posts: 235 |
File attached
|
Private File Attachment Deleted. |
[2017-04-18 23:58:34] |
Sierra Chart Engineering - Posts: 104368 |
We see the reason for the problem. We have this temporarily patched, but there is additional work that needs to be done. Give us about two more days.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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