Support Board
Date/Time: Mon, 13 Jan 2025 11:58:30 +0000
Project X system
View Count: 663
| [2017-04-18 16:02:29] |
| User92899 - Posts: 76 |
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I had a support request today about alerts on our Project X system - and on one of my machines running SC 1538 it seemed fine, but updating to the customer's 1545 suddenly all signals generated by our study disappear. Any ideas as to why? |
| [2017-04-18 16:51:36] |
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For the time being do not use version 1544 or higher. Most likely the problem is the studies need to be recompiled using the current versions of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-18 21:22:41] |
| User92899 - Posts: 76 |
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I expect you are right. Unfortunately I cannot control which version the users have - so we'll have to recompile this older study.
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| [2017-04-18 22:18:14] |
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Yes, if you provide us the source code we can recompile it for you. Provide it through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-19 06:51:11] |
| User92899 - Posts: 76 |
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Thanks - Onn already did this now and it's all good.
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