Support Board
Date/Time: Mon, 13 Jan 2025 08:52:25 +0000
Connection problem to SC
View Count: 638
| [2017-04-12 14:54:16] |
| User357295 - Posts: 76 |
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Reading Internal Order ID file. | 2017-04-12 14:50:07 Reading Trade Orders file. | 2017-04-12 14:50:07 Reading Trade Positions file. | 2017-04-12 14:50:07 Listening on UDP port 22903. | 2017-04-12 14:50:07 Software version: 1542 | 2017-04-12 14:50:07 Uses New Spreadsheets | 2017-04-12 14:50:07 Usage end date: 2017-05-07 | 2017-04-12 14:50:07 Enabled for: Advanced Features. | 2017-04-12 14:50:07 Enabled for: Sierra Chart Historical Data Service. | 2017-04-12 14:50:07 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-12 14:50:07 Current selected Data/Trading service: CQG WebAPI | 2017-04-12 14:50:07 Chart Update Interval: 500 | 2017-04-12 14:50:07 Time Zone: +00:00:00 (UTC+00) | 2017-04-12 14:50:07 2017-04-12 16:50:09 Local computer time | 2017-04-12 14:50:07 2017-04-12 14:50:09 Local computer time in UTC | 2017-04-12 14:50:07 2017-04-12 14:50:09 Local computer time in SC Time Zone | 2017-04-12 14:50:07 2017-04-12 14:50:11 Server time in UTC | 2017-04-12 14:50:07 Local computer UTC time and Server UTC time difference: 2 seconds. | 2017-04-12 14:50:07 Program path: C:\SierraChart\ | 2017-04-12 14:50:07 Data Files path: C:\SierraChart\Data\ | 2017-04-12 14:50:07 OS Version Number: 6.1 | 2017-04-12 14:50:07 Locale Setting: C | 2017-04-12 14:50:07 Checking for new symbol settings for service code cqg | 2017-04-12 14:50:07 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-04-12 14:50:07 Symbol settings are up-to-date for cqg | 2017-04-12 14:50:07 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-04-12 14:50:14 CQG websocket | Connecting to websocket server. | 2017-04-12 14:50:14 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2017-04-12 14:50:14 CQG websocket | Opening websocket. | 2017-04-12 14:50:15 CQG websocket | Sending websocket handshake. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-12 14:50:15 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-04-12 14:50:15 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-12 14:50:15 CQG websocket | Web socket state is now open. | 2017-04-12 14:50:15 CQG WebAPI | Websocket connected. | 2017-04-12 14:50:15 CQG WebAPI | Sending market data logon message. | 2017-04-12 14:50:15 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-04-12 14:50:15 * CQG websocket socket (4) | Adding bytes from final send buffer from buffered socket: 8 | 2017-04-12 14:50:15 CQG websocket socket (4) | Initiating close of socket by core. | 2017-04-12 14:50:15 CQG websocket | Websocket closed. | 2017-04-12 14:50:15 CQG WebAPI | Websocket closed. | 2017-04-12 14:50:15 CQG websocket socket (4) | Sending bytes from final send buffer: 8 | 2017-04-12 14:50:15 CQG websocket socket (4) | Write in progress. Shutdown being delayed. | 2017-04-12 14:50:15 CQG WebAPI | Disconnected. | 2017-04-12 14:50:15 CQG websocket socket (4) | Write has completed. Shutdown being performed. | 2017-04-12 14:50:15 CQG websocket socket (4) | Shutdown started. Waiting for graceful close. | 2017-04-12 14:50:15 CQG websocket socket (4) | Socket gracefully closed by remote side. | 2017-04-12 14:50:15 CQG websocket socket (4) | Closed. | 2017-04-12 14:50:15 The above has been sent to support. | 2017-04-12 14:51:29 * HTTP connection to www.sierrachart.com:80 (5) | Creating socket. | 2017-04-12 14:51:29 Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2017-04-12 14:51:30 HTTP connection to www.sierrachart.com:80 (5) | Socket gracefully closed by remote side. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Received socket Close event | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Initiating close of socket by core. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-12 14:51:34 HTTP connection to www.sierrachart.com:80 (5) | Closed. | 2017-04-12 14:51:34 |
| [2017-04-12 14:57:15] |
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This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-04-12 14:50:15 * You need to contact your broker and obtain the correct Username and Password. And have them make sure the CQG account is actually set up. After that reenter them in Global Settings >> Data/Trade Service Settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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