Support Board
Date/Time: Mon, 13 Jan 2025 08:55:08 +0000
My Chat looks weird and I dont know why
View Count: 690
| [2017-04-12 01:07:04] |
| User464702 - Posts: 18 |
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http://www.sierrachart.com/image.php?Image=1491959027140.png Any help would be greatly appreciated |
| [2017-04-12 05:11:35] |
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We want you to update the Symbol Settings as explained here: Global Symbol Settings: Update Symbol Settings After that go to that chart and select Edit >>Delete All Data and Download. You should see the correct data. If not, let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-12 05:42:33] |
| User464702 - Posts: 18 |
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I have tried this a few times on different charts
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| [2017-04-12 06:41:26] |
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We want you to clear the Message Log following these instructions: Message Log Re-download the data with Edit >> Delete All Data and Download. You must use this exact command. Provide a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-12 08:01:06] |
| User464702 - Posts: 18 |
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Software version: 1531 | 2017-04-12 15:53:45 Uses New Spreadsheets | 2017-04-12 15:53:45 Enabled for: Advanced Features. | 2017-04-12 15:53:45 Enabled for: Sierra Chart Historical Data Service. | 2017-04-12 15:53:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-12 15:53:45 Current selected Data/Trading service: CQG FIX Trading | 2017-04-12 15:53:45 Chart Update Interval: 500 | 2017-04-12 15:53:45 Data/Trade Service Settings automatically set. | 2017-04-12 15:53:45 Time Zone: +08:00:00 (HKT+08) | 2017-04-12 15:53:45 2017-04-12 15:53:45 Local computer time | 2017-04-12 15:53:45 2017-04-12 07:53:45 Local computer time in UTC | 2017-04-12 15:53:45 2017-04-12 15:53:45 Local computer time in SC Time Zone | 2017-04-12 15:53:45 2017-04-11 20:03:54 Server time in UTC | 2017-04-12 15:53:45 Local computer UTC time and Server UTC time difference: 11 seconds. | 2017-04-12 15:53:45 Program path: C:\SierraChart\ | 2017-04-12 15:53:45 Data Files path: C:\SierraChart\Data\ | 2017-04-12 15:53:45 OS Version Number: 6.2 | 2017-04-12 15:53:45 Locale Setting: C | 2017-04-12 15:53:45 HD Request # 6 | Downloading Historical Daily chart data for F.US.MJNKM17. Starting date: 1967-04-12. Service: cqg | 2017-04-12 15:54:51 HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2017-04-12 15:54:51 Socket (136) | Creating socket. | 2017-04-12 15:54:51 HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-04-12 15:54:52 HD Request # 6 | Sending historical data logon request message. | 2017-04-12 15:54:52 HD Request # 6 | Requesting historical Daily data starting at 1967-04-12. | 2017-04-12 15:54:52 HD Request # 6 | Decompressing data. | 2017-04-12 15:54:52 HD Request # 6 | Error downloading historical Daily data for F.US.MJNKM17. The download timed out. | 2017-04-12 15:57:52 Historical data download thread signaled to stop. | 2017-04-12 15:57:52 Socket (136) | Initiating close of socket by core. | 2017-04-12 15:57:52 Socket (136) | Shutdown started. Waiting for graceful close. | 2017-04-12 15:57:52 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.MJNKM17 | 2017-04-12 15:57:52 HD Request # 6 | Daily download COMPLETE for F.US.MJNKM17. Completion time: 3m 2s. Unique request ID: 5 | 2017-04-12 15:57:52 Removed historical data download ID 5 | 2017-04-12 15:57:52 F.US.MJNKM17 Daily #2 | Reloading chart. | 2017-04-12 15:57:53 F.US.MJNKM17 Daily #1 | Reloading chart. | 2017-04-12 15:57:53 |
| [2017-04-12 15:47:38] |
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This is the relevant message: HD Request # 6 | Error downloading historical Daily data for F.US.MJNKM17. The download timed out. | 2017-04-12 15:57:52 There is some connectivity problem between Sierra Chart on your computer and the server. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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