Support Board
Date/Time: Mon, 13 Jan 2025 07:47:00 +0000
Can't Connect to TransAct
View Count: 677
| [2017-04-08 00:13:40] |
| User488039 - Posts: 114 |
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Hi, I'm not sure if this is on Sierra Charts end or TransAct, but I can't connect to TranAct? I read your latest Sticky post, and I'm not using a 3rd party firewall, and I turned off my Windows firewall for testing. I still connect to TransAct. Please let me know. Date Time Of Last Edit: 2017-04-08 01:42:42
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| [2017-04-08 05:40:04] |
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In most cases this is going to mean that Transact server is not available at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-08 05:45:08] |
| User488039 - Posts: 114 |
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Well is there a way for you or I to check to see if it's on TransAct's end? See Attachment. Date Time Of Last Edit: 2017-04-08 06:03:54
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 TransAct.png / V - Attached On 2017-04-08 06:03:37 UTC - Size: 27.13 KB - 245 views |
| [2017-04-08 06:06:53] |
| User273702 - Posts: 2 |
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At the moment I can't connect as well, they are probably doing maintenance.
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| [2017-04-08 06:15:19] |
| User488039 - Posts: 114 |
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Ok, well they have been down for about 7 hours.
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