Support Board
Date/Time: Mon, 13 Jan 2025 08:51:04 +0000
Data issues after updating SC
View Count: 671
| [2017-04-07 11:57:54] |
| User584153 - Posts: 4 |
|
Hello, Just updated SC and having issues displaying the correct volume going through on footprint and also the volume at price studies. For example, the total volume at prices and on the footprint is not even close when compared to my TT ladder and other people's CQG data. I restarted the old SC i was running( previously never had a problem) on my old PC and that data is correct. What do you suggest? Would you need to remote access my PC to check? Many thanks, Ross |
| [2017-04-07 13:23:15] |
| |
|
The first and we want you to check is to make sure the Global Settings >> Data/Trade Service Settings >>Intraday Data Storage Type Unit is set to 1 tick. Let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-07 13:58:58] |
| User584153 - Posts: 4 |
|
Ye have changed that and restarted but still having a problem with incorrect volume. Thanks again, for any help you can give, Ross |
| [2017-04-07 14:08:54] |
| |
|
We will figure out what the issue is. Could you please post an image of the chart showing the volume you are seeing which looks incorrect. Provide an image of the chart, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: