Support Board
Date/Time: Wed, 27 Nov 2024 17:58:21 +0000
ES mini chart does not update
View Count: 1455
| [2013-08-19 16:32:59] |
| User49356 - Posts: 9 |
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After the initial value, the ESU3 chart does not update. I have several charts running and there seems to be no problem w/ them I have reported this problem in the past and the response was that OEC had a low limit on my acct. I am connected to OEC and they have increased my limit to almost 100 charts. This seems to be a problem at Sierra. Your help will be appreciated.. |
| [2013-08-19 16:46:02] |
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They would need to increase the number of symbols you can receive tick by tick data on from 5 to a higher number. Could you please provide us the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-19 18:57:54] |
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I solved it partially by deleting some of the studies and now it is working. But I think, you still need to look into it.
Sierra Chart Support |
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