Support Board
Date/Time: Mon, 13 Jan 2025 05:29:07 +0000
Price highlighted on scale for ES is wrong
View Count: 686
| [2017-03-30 15:41:58] |
| SC - Posts: 9 |
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Every chart I have whether 15 minute, 5000 volume bars or TPO have the wrong price highlighted on the scale. This started happening only today. Example: instead of 6364.00 it says 2364.13 instead of 2363.25 it shows 2363.38 so it is adding 0.13 to every price. Please note the scale shows fine it is only the highlighted price that is wrong.
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| [2017-03-30 17:08:49] |
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Most likely you are using the Heikin-Ashi study. Refer to: http://www.sierrachart.com/index.php?page=doc/TechnicalStudiesReference.php#s138 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-30 18:18:17] |
| SC - Posts: 9 |
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No I've checked every chart and that studay isn't on any of them and I've never actually heard of that study
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| [2017-03-30 18:31:33] |
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Remove all of the studies from the chart then. The problem must be with one of them. Provide an image of the chart, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-30 18:36:40
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| [2017-03-30 19:05:30] |
| SC - Posts: 9 |
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I duplicated the chart. Removed all studies. reset scales. Same problem. Plus it isn't one chart it is ALL charts with ES. 30-min TPO charts, 5000 volume bar charts, 15-min time period candle charts everything. http://www.sierrachart.com/image.php?Image=1490900697199.png |
| [2017-03-31 00:25:49] |
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Go to Chart >> Chart Settings >> Advanced Settings 2. Make sure the Real-time and Historical Price Multipliers are both set to 1. Do you see the incorrect value in Window >> Current Quote Window? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-31 05:39:03] |
| SC - Posts: 9 |
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This morning (01:38 EST) it has gone back to normal. Your suggestions didn't help but it has reverted on its own. Perhaps it was a data provider issue?
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| [2017-03-31 05:45:03] |
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That is the only logical conclusion at this point, but that would seem quite unusual. However, perhaps it is the case. Certainly it could not have been an issue with in Sierra Chart itself. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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