Support Board
Date/Time: Mon, 13 Jan 2025 05:54:23 +0000
platform blocked
View Count: 745
| [2017-03-29 16:24:13] |
| User502561 - Posts: 36 |
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Hi I used the platform for years but today is blocked I opened the chartbook, the graph are in download and after doesn't refresh the graph still on the last trade all blocked. What I need to do? |
| [2017-03-29 16:37:51] |
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Tell us the symbol of one of the charts which is not updating. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-29 18:38:53] |
| User502561 - Posts: 36 |
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es june
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| [2017-03-29 20:30:57] |
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Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-30 13:12:52] |
| User502561 - Posts: 36 |
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Reading Internal Order ID file. | 2017-03-30 13:09:10 Reading Trade Orders file. | 2017-03-30 13:09:10 Reading Trade Positions file. | 2017-03-30 13:09:10 Software version: 1536 | 2017-03-30 13:09:10 Uses New Spreadsheets | 2017-03-30 13:09:10 Usage end date: 2017-04-27 | 2017-03-30 13:09:10 Enabled for: Advanced Features. | 2017-03-30 13:09:10 Enabled for: Advanced Features 2. | 2017-03-30 13:09:10 Enabled for: Sierra Chart Historical Data Service. | 2017-03-30 13:09:10 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-30 13:09:10 Current selected Data/Trading service: Interactive Brokers | 2017-03-30 13:09:10 Chart Update Interval: 500 | 2017-03-30 13:09:10 Time Zone: +00:00:00 (UTC+00) | 2017-03-30 13:09:10 2017-03-30 15:09:14 Local computer time | 2017-03-30 13:09:10 2017-03-30 13:09:14 Local computer time in UTC | 2017-03-30 13:09:10 2017-03-30 13:09:14 Local computer time in SC Time Zone | 2017-03-30 13:09:10 2017-03-30 13:09:16 Server time in UTC | 2017-03-30 13:09:10 Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-03-30 13:09:10 Program path: C:\SierraChart\ | 2017-03-30 13:09:10 Data Files path: C:\SierraChart\Data\ | 2017-03-30 13:09:10 OS Version Number: 6.1 | 2017-03-30 13:09:10 Locale Setting: C | 2017-03-30 13:09:10 Checking for new symbol settings for service code ib | 2017-03-30 13:09:10 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-30 13:09:10 Requesting symbol settings for service code ib. Overwrite = on. | 2017-03-30 13:09:15 Symbol settings received. | 2017-03-30 13:09:15 Processed 1143 symbol settings. | 2017-03-30 13:09:15 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2017-03-30 13:09:19 Socket (4) | Creating socket. | 2017-03-30 13:09:19 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2017-03-30 13:09:19 Interactive Brokers | TWS server version: 76 | 2017-03-30 13:09:19 Interactive Brokers | Connected. Waiting for account information. | 2017-03-30 13:09:19 IB Account information received. | 2017-03-30 13:09:19 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-30 13:09:19 Interactive Brokers | Connected to Live account. | 2017-03-30 13:09:19 Interactive Brokers | Year-Month last connected to Live account: 2017-03 | 2017-03-30 13:09:19 Interactive Brokers | Connected to data and trading server. | 2017-03-30 13:09:19 Next valid order ID: 1 | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:cafarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2017-03-30 13:09:19 Message from IB: Error validating request:-'bL' : cause - The API interface is currently in Read-Only mode. IB Error Code: 321. Request ID: -1. | 2017-03-30 13:09:19 IB Account information received. | 2017-03-30 13:09:19 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2017-03-30 13:09:19 Interactive Brokers | Connected to Live account. | 2017-03-30 13:09:19 Interactive Brokers | Year-Month last connected to Live account: 2017-03 | 2017-03-30 13:09:19 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-03-30 13:09:20 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-30 13:09:20 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-30 13:09:20 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-30 13:09:20 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-30 13:09:20 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U179* | 2017-03-30 13:09:24 Interactive Brokers | Requesting historical order fills for account U179*. | 2017-03-30 13:09:24 Interactive Brokers | Sending request for contract details for contract ID 247475864 | 2017-03-30 13:09:24 Interactive Brokers | Received Trade Positions download end message for account U179* | 2017-03-30 13:09:24 Message from IB: Error validating request:-'b1' : cause - The API interface is currently in Read-Only mode. IB Error Code: 321. Request ID: 2147483647. | 2017-03-30 13:09:24 Interactive Brokers | Received contract details for symbol GBS-201706-DTB | 2017-03-30 13:09:24 ES-201706-GLOBEX 3 Min #1 | Reloading chart. | 2017-03-30 13:09:24 ES-201706-GLOBEX 1.25 Range #2 | Reloading chart. | 2017-03-30 13:09:24 ES-201706-GLOBEX 60 Min #5 | Reloading chart. | 2017-03-30 13:09:24 ES-201706-GLOBEX 1 Min #6 | Reloading chart. | 2017-03-30 13:09:24 SPY 0.06 Range #8 | Reloading chart. | 2017-03-30 13:09:24 SPY 3 Min #10 | Reloading chart. | 2017-03-30 13:09:24 ES-201706-GLOBEX 5 Min #3 | Reloading chart. | 2017-03-30 13:09:24 ES-201706-GLOBEX 15 Min #4 | Reloading chart. | 2017-03-30 13:09:24 Interactive Brokers | Starting real-time market data updates for: ES-201706-GLOBEX. ID: 1 | 2017-03-30 13:09:26 Interactive Brokers | Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201706, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: | 2017-03-30 13:09:26 Interactive Brokers | Requesting security definition data for: ES-201706-GLOBEX. ID: 1 | 2017-03-30 13:09:26 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-201706-GLOBEX | 2017-03-30 13:09:26 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. | 2017-03-30 13:09:26 Delaying start of download for ES-201706-GLOBEX | 2017-03-30 13:09:26 Interactive Brokers | Starting real-time market data updates for: SPY. ID: 2 | 2017-03-30 13:09:26 Interactive Brokers | Subscribing to Symbol: SPY, SecurityType: STK, Expiration: , Exchange: SMART, Primary Exchange: , Currency: USD, Multiplier: | 2017-03-30 13:09:26 Interactive Brokers | Requesting security definition data for: SPY. ID: 2 | 2017-03-30 13:09:26 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: SPY | 2017-03-30 13:09:26 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2017-03-30 13:09:26 Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 1. Symbol: ES-201706-GLOBEX. | 2017-03-30 13:09:26 Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 2. Symbol: SPY. | 2017-03-30 13:09:26 Interactive Brokers | All contract details received for symbols used for trading. Re-requesting trading data. | 2017-03-30 13:09:34 Interactive Brokers | Stopping automatic Trade Position updates for account: U179* | 2017-03-30 13:09:34 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U179* | 2017-03-30 13:09:34 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. | 2017-03-30 13:09:34 Interactive Brokers | Received Trade Positions download end message for account U179* | 2017-03-30 13:09:34 HD Request # 2 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: cme | 2017-03-30 13:09:40 HD Request # 2 | Download start date-time: 2017-03-30 08:44:46.000 | 2017-03-30 13:09:40 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-03-30 13:09:40 Socket (5) | Creating socket. | 2017-03-30 13:09:40 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-03-30 13:09:43 HD Request # 2 | Sending historical data logon request message. | 2017-03-30 13:09:43 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-03-30 08:44:46. Record interval: 1. Symbol: ESM17 | 2017-03-30 13:09:43 HD Request # 2 | Decompressing data. | 2017-03-30 13:09:44 HD Request # 2 | Receiving Intraday data for ES-201706-GLOBEX starting at 2017-03-30 08:44:46 | 2017-03-30 13:09:44 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-03-30 08:44:46 | 2017-03-30 13:09:44 Socket (5) | Initiating close of socket by core. | 2017-03-30 13:09:44 Historical data download thread signaled to stop. | 2017-03-30 13:09:44 HD Request # 2 | Received 2955 records from 2017-03-30 08:44:46 to 2017-03-30 12:59:43 (4.2 hours) and wrote 2955 records for ES-201706-GLOBEX | 2017-03-30 13:09:44 HD Request # 2 | Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 5s. Unique request ID: 1 | 2017-03-30 13:09:44 Removed historical data download ID 1 | 2017-03-30 13:09:44 Real-time Intraday chart data file updates started for ES-201706-GLOBEX | 2017-03-30 13:09:44 Opened cached Intraday file: C:\SierraChart\Data\ES-201706-GLOBEX.scid | 2017-03-30 13:09:44 Intraday chart data file opened for ES-201706-GLOBEX | 2017-03-30 13:09:44 Interactive Brokers | Using primary service for historical data for ES-201706-GLOBEX | 2017-03-30 13:09:44 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. | 2017-03-30 13:09:44 Delaying start of download for ES-201706-GLOBEX | 2017-03-30 13:09:44 Delaying start of download for SPY | 2017-03-30 13:09:44 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-03-30 13:09:44 Socket (5) | Socket gracefully closed by remote side. | 2017-03-30 13:09:44 Socket (5) | Closed. | 2017-03-30 13:09:44 HD Request # 3 | Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: ib | 2017-03-30 13:09:54 HD Request # 3 | Download start date-time: 2017-03-30 12:59:43.000 | 2017-03-30 13:09:54 HD Request # 3 | Requesting a total of 0 days and 5411 seconds. | 2017-03-30 13:09:54 HD Request # 3 | IB Backfill - Seconds requested: 5411. Seconds Remaining: 0. | 2017-03-30 13:09:54 HD Request # 3 | Requesting 5411 Seconds of data at 30 secs with ending date-time at 2017-03-30 14:19:54 for ES-201706-GLOBEX. PriceType: TRADES | 2017-03-30 13:09:54 HD Request # 4 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2017-03-30 13:09:54 HD Request # 4 | Download start date-time: 2017-03-30 08:35:55.000 | 2017-03-30 13:09:54 HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2017-03-30 13:09:54 Socket (6) | Creating socket. | 2017-03-30 13:09:54 HD Request # 3 | Message from IB: Requested market data is not subscribed. IB Error Code: 354. Request ID: 3. | 2017-03-30 13:09:54 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201706-GLOBEX | 2017-03-30 13:09:54 HD Request # 3 | Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 3 | 2017-03-30 13:09:54 Removed historical data download ID 3 | 2017-03-30 13:09:54 Real-time Intraday chart data file updates started for ES-201706-GLOBEX | 2017-03-30 13:09:54 Opened cached Intraday file: C:\SierraChart\Data\ES-201706-GLOBEX.scid | 2017-03-30 13:09:54 Intraday chart data file opened for ES-201706-GLOBEX | 2017-03-30 13:09:54 Message from IB: Historical Market Data Service error message:No market data permissions for GLOBEX FUT. IB Error Code: 162. Request ID: 3. | 2017-03-30 13:09:54 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-30 13:09:54 HD Request # 4 | Sending historical data logon request message. | 2017-03-30 13:09:54 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-30 08:35:55. Record interval: 1. Symbol: SPY | 2017-03-30 13:09:55 HD Request # 4 | Decompressing data. | 2017-03-30 13:09:55 HD Request # 4 | Receiving Intraday data for SPY starting at 2017-03-30 08:35:55 | 2017-03-30 13:09:55 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-30 08:35:55 | 2017-03-30 13:09:55 Socket (6) | Initiating close of socket by core. | 2017-03-30 13:09:55 Historical data download thread signaled to stop. | 2017-03-30 13:09:55 HD Request # 4 | Received 213 records from 2017-03-30 08:35:55 to 2017-03-30 12:54:55 (4.3 hours) and wrote 213 records for SPY | 2017-03-30 13:09:55 HD Request # 4 | Intraday download COMPLETE for SPY. Completion time: 1s. Unique request ID: 2 | 2017-03-30 13:09:55 Removed historical data download ID 2 | 2017-03-30 13:09:55 Real-time Intraday chart data file updates started for SPY | 2017-03-30 13:09:55 Opened cached Intraday file: C:\SierraChart\Data\SPY.scid | 2017-03-30 13:09:55 Intraday chart data file opened for SPY | 2017-03-30 13:09:55 Interactive Brokers | Using primary service for historical data for SPY | 2017-03-30 13:09:55 Intraday data recording state for symbol SPY is set to download 'Pending'. | 2017-03-30 13:09:55 Delaying start of download for SPY | 2017-03-30 13:09:55 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-03-30 13:09:55 Socket (6) | Socket gracefully closed by remote side. | 2017-03-30 13:09:55 Socket (6) | Closed. | 2017-03-30 13:09:55 HD Request # 5 | Downloading Intraday chart data for SPY to the file SPY.scid. Service: equities.us | 2017-03-30 13:10:05 HD Request # 5 | Download start date-time: 2017-03-30 12:54:55.000 | 2017-03-30 13:10:05 HD Request # 5 | Requesting a total of 0 days and 5710 seconds. | 2017-03-30 13:10:05 HD Request # 5 | IB Backfill - Seconds requested: 5710. Seconds Remaining: 0. | 2017-03-30 13:10:05 HD Request # 5 | Requesting 5710 Seconds of data at 30 secs with ending date-time at 2017-03-30 14:20:05 for SPY. PriceType: TRADES | 2017-03-30 13:10:05 HD Request # 5 | Message from IB: Requested market data is not subscribed. IB Error Code: 354. Request ID: 4. | 2017-03-30 13:10:05 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for SPY | 2017-03-30 13:10:05 HD Request # 5 | Intraday download COMPLETE for SPY. Completion time: 0s. Unique request ID: 4 | 2017-03-30 13:10:05 Removed historical data download ID 4 | 2017-03-30 13:10:05 Real-time Intraday chart data file updates started for SPY | 2017-03-30 13:10:05 Opened cached Intraday file: C:\SierraChart\Data\SPY.scid | 2017-03-30 13:10:05 Intraday chart data file opened for SPY | 2017-03-30 13:10:05 Message from IB: Historical Market Data Service error message:No market data permissions for AMEX STK. IB Error Code: 162. Request ID: 4. | 2017-03-30 13:10:05 |
| [2017-03-30 17:12:25] |
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These are the relevant messages: Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 1. Symbol: ES-201706-GLOBEX. | 2017-03-30 13:09:26
Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 2. Symbol: SPY. | 2017-03-30 13:09:26 Refer to this section here: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDataNotSubscribed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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