Support Board
Date/Time: Sun, 12 Jan 2025 23:47:51 +0000
Wrong Market Depth Historical Graph
View Count: 775
| [2017-03-14 16:16:10] |
| User252419 - Posts: 235 |
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Market Depth Historical Graph Not plotting well since 9:58 CT. http://www.sierrachart.com/image.php?Image=148950811014.png Thank u Reading Internal Order ID file. | 2017-03-14 11:11:45 Reading Trade Orders file. | 2017-03-14 11:11:45 Reading Trade Positions file. | 2017-03-14 11:11:45 Software version: 1522 | 2017-03-14 11:11:45 Uses New Spreadsheets | 2017-03-14 11:11:45 Usage end date: 2017-04-14 | 2017-03-14 11:11:45 Enabled for: Advanced Features. | 2017-03-14 11:11:45 Enabled for: Advanced Features 2. | 2017-03-14 11:11:45 Enabled for: Sierra Chart Historical Data Service. | 2017-03-14 11:11:45 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-14 11:11:45 Current selected Data/Trading service: DTC - Sub Instance | 2017-03-14 11:11:45 Chart Update Interval: 500 | 2017-03-14 11:11:45 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-14 11:11:45 2017-03-14 17:11:52 Local computer time | 2017-03-14 11:11:45 2017-03-14 16:11:52 Local computer time in UTC | 2017-03-14 11:11:45 2017-03-14 11:11:52 Local computer time in SC Time Zone | 2017-03-14 11:11:45 2017-03-14 16:11:47 Server time in UTC | 2017-03-14 11:11:45 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-14 11:11:45 Program path: C:\SierraChart\SierraChartInstance_3\ | 2017-03-14 11:11:45 Data Files path: C:\SierraChart\SierraChartInstance_3\Data\ | 2017-03-14 11:11:45 OS Version Number: 6.2 | 2017-03-14 11:11:45 Locale Setting: C | 2017-03-14 11:11:45 Files to Open on Start up | Opening file: Footprints_Renko.cht | 2017-03-14 11:11:55 ESM7 [CBV] 2.00 Range #1 | Reloading chart. | 2017-03-14 11:11:55 ESM7 [CBV] Renko 2t #2 | Reloading chart. | 2017-03-14 11:11:55 ESM7 [CBV] Renko 2t #4 | Reloading chart. | 2017-03-14 11:11:55 ESM7 [CBV] Renko 2t #3 | Reloading chart. | 2017-03-14 11:11:55 Intraday data recording state for symbol ESM7 is set to download 'Pending'. | 2017-03-14 11:11:56 HD Request # 2 | Downloading Intraday chart data for ESM7 to the file ESM7.scid. Service: DTCSubInstance | 2017-03-14 11:11:56 HD Request # 2 | Download start date-time: 2017-03-14 11:04:19.000 | 2017-03-14 11:11:56 HD Request # 2 | Using server: 127.0.0.1 port 11098 | 2017-03-14 11:11:56 Socket (3) | Creating socket. | 2017-03-14 11:11:56 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-03-14 11:11:56 HD Request # 2 | Sending historical data logon request message. | 2017-03-14 11:11:56 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-03-14 11:04:19. Record interval: 0. Symbol: ESM7 | 2017-03-14 11:11:56 HD Request # 2 | Decompressing data. | 2017-03-14 11:11:56 HD Request # 2 | Receiving Intraday data for ESM7 starting at 2017-03-14 11:04:19 | 2017-03-14 11:11:56 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-03-14 11:04:24 | 2017-03-14 11:11:56 HD Request # 2 | Historical data for ESM7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-03-14 11:11:56 Socket (3) | Initiating close of socket by core. | 2017-03-14 11:11:56 The network socket for historical data has been closed. | 2017-03-14 11:11:56 Socket (3) | Shutdown started. Waiting for graceful close. | 2017-03-14 11:11:56 Socket (3) | Socket gracefully closed by remote side. | 2017-03-14 11:11:56 Socket (3) | Closed. | 2017-03-14 11:11:56 HD Request # 2 | Received 9136 records from 2017-03-14 11:04:19 to 2017-03-14 11:11:47 (7.5 minutes) and wrote 9135 records for ESM7 | 2017-03-14 11:11:56 HD Request # 2 | Intraday download COMPLETE for ESM7. Completion time: 1s. Unique request ID: 1 | 2017-03-14 11:11:56 Removed historical data download ID 1 | 2017-03-14 11:11:56 DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 | 2017-03-14 11:11:58 DTC Client (4) | Creating socket. | 2017-03-14 11:11:58 DTC - Sub Instance | Connected to server. | 2017-03-14 11:11:58 DTC - Sub Instance | Starting socket receive thread. | 2017-03-14 11:11:58 DTC - Sub Instance | Sending Encoding Request to server | 2017-03-14 11:11:58 DTC - Sub Instance | Setting DTC encoding to Binary VLS | 2017-03-14 11:11:58 DTC - Sub Instance | Sending logon request message. | 2017-03-14 11:11:58 DTC - Sub Instance | Received logon response. | 2017-03-14 11:11:58 DTC - Sub Instance | Server Name: SC DTC Server. | 2017-03-14 11:11:58 DTC - Sub Instance | Server protocol version: 7. Client protocol version: 7 | 2017-03-14 11:11:58 DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=oec. | 2017-03-14 11:11:58 DTC - Sub Instance | Trading is supported. | 2017-03-14 11:11:58 DTC - Sub Instance | Order cancel and replace is supported. | 2017-03-14 11:11:58 DTC - Sub Instance | OCO Orders supported. | 2017-03-14 11:11:58 DTC - Sub Instance | Bracket Orders supported. | 2017-03-14 11:11:58 DTC - Sub Instance | Connected to data and trading server. | 2017-03-14 11:11:58 DTC - Sub Instance | Starting real-time market data updates for: ESZ6. ID: 1 | 2017-03-14 11:11:58 DTC - Sub Instance | Requesting security definition data for: ESZ6. ID: 1 | 2017-03-14 11:11:58 Intraday data recording state for symbol ESZ6 is set to download 'Pending'. | 2017-03-14 11:11:58 Delaying start of download for ESZ6 | 2017-03-14 11:11:58 GAIN Capital/OEC | Received security definition for symbol ESZ6 | 2017-03-14 11:11:58 GAIN Capital/OEC | Starting real-time market data updates for: ESM7. ID: 2 | 2017-03-14 11:11:58 GAIN Capital/OEC | Requesting security definition data for: ESM7. ID: 2 | 2017-03-14 11:11:58 Requesting market depth updates for: ESM7 if supported. | 2017-03-14 11:11:58 Intraday data recording state for symbol ESM7 is set to download 'Pending'. | 2017-03-14 11:11:58 Delaying start of download for ESZ6 | 2017-03-14 11:11:58 GAIN Capital/OEC | Clearing market depth for ESM7. | 2017-03-14 11:11:58 GAIN Capital/OEC | Received security definition for symbol ESM7 | 2017-03-14 11:11:58 Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ESM7.2017-03-14.depth | 2017-03-14 11:11:58 HD Request # 3 | Downloading Intraday chart data for ESZ6 to the file ESZ6.scid. Service: DTCSubInstance | 2017-03-14 11:12:03 HD Request # 3 | Download start date-time: 2016-12-16 08:29:59.000 | 2017-03-14 11:12:03 HD Request # 3 | Using server: 127.0.0.1 port 11098 | 2017-03-14 11:12:03 Socket (5) | Creating socket. | 2017-03-14 11:12:03 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-03-14 11:12:03 HD Request # 3 | Sending historical data logon request message. | 2017-03-14 11:12:03 HD Request # 3 | Requesting Intraday data. Start date-time: 2016-12-16 08:29:59. Record interval: 0. Symbol: ESZ6 | 2017-03-14 11:12:03 HD Request # 3 | Decompressing data. | 2017-03-14 11:12:03 HD Request # 3 | Receiving Intraday data for ESZ6 starting at 2016-12-16 08:29:59 | 2017-03-14 11:12:03 Socket (5) | Initiating close of socket by core. | 2017-03-14 11:12:03 The network socket for historical data has been closed. | 2017-03-14 11:12:03 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-03-14 11:12:03 HD Request # 3 | Received 6 records from 2016-12-16 08:29:59 to 2016-12-16 08:29:59 (0.0 seconds) and wrote 0 records for ESZ6 | 2017-03-14 11:12:03 Socket (5) | Socket gracefully closed by remote side. | 2017-03-14 11:12:03 Socket (5) | Closed. | 2017-03-14 11:12:03 HD Request # 3 | Intraday download COMPLETE for ESZ6. Completion time: 0s. Unique request ID: 2 | 2017-03-14 11:12:03 Removed historical data download ID 2 | 2017-03-14 11:12:03 Real-time Intraday chart data file updates started for ESZ6 | 2017-03-14 11:12:03 Intraday chart data file opened for ESZ6 | 2017-03-14 11:12:03 Delaying start of download for ESM7 | 2017-03-14 11:12:03 HD Request # 4 | Downloading Intraday chart data for ESM7 to the file ESM7.scid. Service: DTCSubInstance | 2017-03-14 11:12:03 HD Request # 4 | Download start date-time: 2017-03-14 11:11:47.000 | 2017-03-14 11:12:03 HD Request # 4 | Using server: 127.0.0.1 port 11098 | 2017-03-14 11:12:03 Socket (6) | Creating socket. | 2017-03-14 11:12:03 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-14 11:12:03 HD Request # 4 | Sending historical data logon request message. | 2017-03-14 11:12:03 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-14 11:11:47. Record interval: 0. Symbol: ESM7 | 2017-03-14 11:12:03 HD Request # 4 | Decompressing data. | 2017-03-14 11:12:03 HD Request # 4 | Receiving Intraday data for ESM7 starting at 2017-03-14 11:11:47 | 2017-03-14 11:12:03 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-14 11:11:50 | 2017-03-14 11:12:03 Socket (6) | Initiating close of socket by core. | 2017-03-14 11:12:03 The network socket for historical data has been closed. | 2017-03-14 11:12:03 Socket (6) | Shutdown started. Waiting for graceful close. | 2017-03-14 11:12:03 Socket (6) | Socket gracefully closed by remote side. | 2017-03-14 11:12:03 Socket (6) | Closed. | 2017-03-14 11:12:03 HD Request # 4 | Received 77 records from 2017-03-14 11:11:47 to 2017-03-14 11:11:57 (10.0 seconds) and wrote 75 records for ESM7 | 2017-03-14 11:12:03 Added 39 Time and Sales records to Intraday data file for ESM7 after download. | 2017-03-14 11:12:03 HD Request # 4 | Intraday download COMPLETE for ESM7. Completion time: 0s. Unique request ID: 3 | 2017-03-14 11:12:03 Removed historical data download ID 3 | 2017-03-14 11:12:03 Real-time Intraday chart data file updates started for ESM7 | 2017-03-14 11:12:03 Intraday chart data file opened for ESM7 | 2017-03-14 11:12:03 Opened cached Intraday file: C:\SierraChart\SierraChartInstance_3\Data\ESM7.scid | 2017-03-14 11:12:12 Remote instance connected: C:\SierraChart\SierraChartInstance_4\SierraChart.exe | 2017-03-14 11:12:18 Uploaded an image to the server. Request ID: 1 | 2017-03-14 11:15:10 HTTP connection to www.sierrachart.com:80 (8) | Creating socket. | 2017-03-14 11:15:10 HTTP connection to www.sierrachart.com:80 (8) | Socket gracefully closed by remote side. | 2017-03-14 11:15:16 HTTP connection to www.sierrachart.com:80 (8) | Received socket Close event | 2017-03-14 11:15:16 HTTP connection to www.sierrachart.com:80 (8) | Initiating close of socket by core. | 2017-03-14 11:15:16 HTTP connection to www.sierrachart.com:80 (8) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-14 11:15:16 HTTP connection to www.sierrachart.com:80 (8) | Closed. | 2017-03-14 11:15:16 |
| [2017-03-14 17:19:02] |
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This indicates there is no market depth data being received. You can see this in the Market Depth window: http://www.sierrachart.com/index.php?page=doc/FileMenu.html#OpenMarketDepthWindow Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-14 17:27:32] |
| User252419 - Posts: 235 |
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I see 10 levels of data. http://www.sierrachart.com/image.php?Image=148951241644.png |
| [2017-03-14 18:08:30] |
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Follow the instructions here to reconnect to the data feed: http://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect Also try reloading the chart data with Chart >> Reload and Recalculate. Locate this file through your operating system file manager: Opened cached Depth file: C:\SierraChart\SierraChartInstance_3\Data\MarketDepthData\ESM7.2017-03-14.depth Right-click on it and select Properties and tell us what the file size is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-14 18:15:43] |
| User252419 - Posts: 235 |
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Still not working. Size: 10.6 MB (11,146,720 bytes) Size on disk: 10.6 MB (11,149,312) |
| [2017-03-14 18:23:54] |
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We need to think about this. And we need to add more logging. It appears as though there is no current data being written to the file. The file size looks too small.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-14 18:31:42] |
| User252419 - Posts: 235 |
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Yesterday I changed my PC TIME from european hour to US CT hour. Also the same in sierrachart. May be this helps.
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| [2017-03-14 18:57:07] |
| User252419 - Posts: 235 |
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I've finally deleted .depth file and it's now working. May be, for some reason the previous file wasn't able to be written on.
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| [2017-03-14 19:59:53] |
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Generally we were suspecting it was some problem writing to the file. We do not not think it is related to the time setting. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-14 20:00:23
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