Support Board
Date/Time: Sun, 12 Jan 2025 23:35:56 +0000
Can connect but can't see balance/account information
View Count: 550
| [2017-03-10 10:06:29] |
| User514837 - Posts: 47 |
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Good morning, I can connect to my Dorman account from Sierra, but I can't trade/see my balance. Yesterday there was no problem doing that. Is there an issue?
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| [2017-03-10 10:27:52] |
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Yes we do see a problem and we are contacting CTS about this. First time we have seen an issue like this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 10:34:11] |
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We reset the connection to CTS and it is now working. You will be able to see your account balance and submit orders now. We did let them know about the prior issue. It should never have happened to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-10 10:38:41] |
| User514837 - Posts: 47 |
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Thank you
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