Support Board
Date/Time: Sun, 12 Jan 2025 23:24:27 +0000
multi accounts
View Count: 707
| [2017-03-08 18:19:46] |
| User713850 - Posts: 33 |
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hello, I use gain as my data provider and when i login to the OEC platform/DOM via the login credentials provided by my IB im able to see the multiple accounts i have setup under that login. However, I would prefer to not use OEC traders DOM to execute and would like to use sierra charts to execute in your platform/dom. When i use the same login credentials and login to Sierra charts I am unable to see multiple accounts setup in the drop down window on the DOM. I am wondering how can I login to sierra via gain data fee and see the two seperate accounts i have setup under the DOM account drop down? I have one main login username/password credential for the multiple accounts i have setup. Thanks Date Time Of Last Edit: 2017-03-08 18:24:07
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| [2017-03-08 18:27:23] |
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You need to specify the account identifiers through Global Settings >> Data/Trade Service Settings. How to do this is explained at step 7 here: http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-08 20:34:16] |
| User713850 - Posts: 33 |
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I have entered both account identifiers but some reason on the drop down below the daily pnl row on the DOM it still shows one account not the multiple accounts i entered into the global settings.I have attached a pic to demonstrate my point on the DOM.
Date Time Of Last Edit: 2017-03-08 21:00:47
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 Capture1.PNG / V - Attached On 2017-03-08 21:00:01 UTC - Size: 41.54 KB - 212 views |
| [2017-03-08 21:28:59] |
| User713850 - Posts: 33 |
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i was assisted by another trader in this matter and the issue has been resolved. thanks.
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| [2017-03-08 21:42:50] |
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That is good. For the record, you just need to disable Trade >> Trade Simulation Mode On.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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