Support Board
Date/Time: Sun, 12 Jan 2025 19:20:46 +0000
BATS Data Loading Error
View Count: 675
| [2017-03-06 19:37:37] |
| User268363 - Posts: 10 |
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HI, I activated a trial for CME and BATs data, and there seems to be a problem loading BATs data. When i'm trying to get a daily chart, it says download failed and only shows today's bar. The intraday 15 second chart doesn't seem right either. I tried with CME data (/NQ), and both daily and intraday chart load fine. I made sure I followed the setup instruction, and I'm connecting to SC data- all serives[data]. Attached is a screenshot of my message log and the two charts. Please let me know how can I fix this so BATS data are loading correctly. Thanks!
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 capture_001_06032017_142057.jpg / V - Attached On 2017-03-06 19:35:03 UTC - Size: 334.85 KB - 253 views |
| [2017-03-06 20:00:18] |
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Go to one of the charts that is missing data and select Edit >>Delete All Data and Download. If there still is missing data, post a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-06 20:00:42
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| [2017-03-06 20:08:35] |
| User268363 - Posts: 10 |
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Reading Internal Order ID file. | 2017-03-06 14:17:05 Reading Trade Orders file. | 2017-03-06 14:17:05 Reading Trade Positions file. | 2017-03-06 14:17:05 Software version: 1522 | 2017-03-06 14:17:05 Uses New Spreadsheets | 2017-03-06 14:17:05 Enabled for: Advanced Features. | 2017-03-06 14:17:05 Enabled for: Advanced Features 2. | 2017-03-06 14:17:05 Enabled for: Sierra Chart Historical Data Service. | 2017-03-06 14:17:05 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-03-06 14:17:05 Enabled for: INDEXES_DATA_BARCHART | 2017-03-06 14:17:05 Enabled for: CME (Trading Account Required) | 2017-03-06 14:17:05 Enabled for: CBOT (Trading Account Required) | 2017-03-06 14:17:05 Enabled for: COMEX (Trading Account Required) | 2017-03-06 14:17:05 Enabled for: NYMEX (Trading Account Required) | 2017-03-06 14:17:05 Enabled for: BATS (NYSE, NASDAQ) | 2017-03-06 14:17:05 Received 1 data feed usernames. | 2017-03-06 14:17:05 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-03-06 14:17:05 Current selected Data/Trading service: SC Data - All Services | 2017-03-06 14:17:05 Chart Update Interval: 100 | 2017-03-06 14:17:05 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-03-06 14:17:05 2017-03-06 14:17:08 Local computer time | 2017-03-06 14:17:05 2017-03-06 19:17:08 Local computer time in UTC | 2017-03-06 14:17:05 2017-03-06 14:17:08 Local computer time in SC Time Zone | 2017-03-06 14:17:05 2017-03-06 19:17:08 Server time in UTC | 2017-03-06 14:17:05 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-03-06 14:17:05 Program path: C:\SierraChart3\ | 2017-03-06 14:17:05 Data Files path: C:\SierraChart3\Data\ | 2017-03-06 14:17:05 OS Version Number: 6.2 | 2017-03-06 14:17:05 Locale Setting: C | 2017-03-06 14:17:05 Checking for new symbol settings for service code scdataallservices | 2017-03-06 14:17:05 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-03-06 14:17:05 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-03-06 14:17:11 Symbol settings are up-to-date for scdataallservices | 2017-03-06 14:17:14 SC Data - All Services | Connected to data server. | 2017-03-06 14:17:14 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-03-06 14:17:16 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event | 2017-03-06 14:17:16 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-03-06 14:17:16 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-06 14:17:16 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-03-06 14:17:16 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-03-06 14:17:19 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-03-06 14:17:19 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-03-06 14:17:19 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-06 14:17:19 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-03-06 14:17:19 GDX.BZ Daily #1 | Reloading chart. | 2017-03-06 14:20:04 GDX.BZ 15 Sec #2 | Reloading chart. | 2017-03-06 14:20:04 GDX.BZ Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\GDX.BZ.dly | 2017-03-06 14:20:04 Mapping GDX.BZ to GDX.BZ. Service code: bats.ex | 2017-03-06 14:20:05 SC Data - All Services | Starting real-time market data updates for: GDX.BZ. ID: 1 | 2017-03-06 14:20:05 SC Data - All Services | Using username 0 | 2017-03-06 14:20:05 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10047 | 2017-03-06 14:20:05 DTC Client (6) | Creating socket. | 2017-03-06 14:20:05 SC Data - All Services | Requesting security definition data for: GDX.BZ. ID: 1 | 2017-03-06 14:20:05 HD Request # 2 | Downloading Historical Daily chart data for GDX.BZ. Starting date: 1967-03-07. Service: bats.ex | 2017-03-06 14:20:05 HD Request # 2 | Error downloading historical Daily data for GDX.BZ. The symbol or data type is not supported with your account type. | 2017-03-06 14:20:05 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GDX.BZ | 2017-03-06 14:20:05 HD Request # 2 | Daily download COMPLETE for GDX.BZ. Completion time: 0s. Unique request ID: 1 | 2017-03-06 14:20:05 Removed historical data download ID 1 | 2017-03-06 14:20:05 Intraday data recording state for symbol GDX.BZ is set to download 'Pending'. | 2017-03-06 14:20:05 Delaying start of download for GDX.BZ | 2017-03-06 14:20:05 SC Data - All Services | Connected to server. | 2017-03-06 14:20:05 SC Data - All Services | Starting socket receive thread. | 2017-03-06 14:20:05 SC Data - All Services | Sending Encoding Request to server | 2017-03-06 14:20:05 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-03-06 14:20:05 SC Data - All Services | Sending logon request message. | 2017-03-06 14:20:05 GDX.BZ [M] Daily #1 | Reloading chart. | 2017-03-06 14:20:05 GDX.BZ [M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\GDX.BZ.dly | 2017-03-06 14:20:05 SC Data - All Services | Received logon response. | 2017-03-06 14:20:05 SC Data - All Services | Server Name: SC Realtime Server. | 2017-03-06 14:20:05 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-03-06 14:20:05 SC Data - All Services | Successfully connected. | 2017-03-06 14:20:05 SC Data - All Services | Trading is not supported. | 2017-03-06 14:20:05 SC Data - All Services | Restarting real-time data updates for symbol: GDX.BZ -> GDX.BZ | 2017-03-06 14:20:05 SC Data - All Services | Received security definition for symbol GDX.BZ | 2017-03-06 14:20:05 Delaying start of download for GDX.BZ | 2017-03-06 14:20:06 HD Request # 3 | Downloading Intraday chart data for GDX.BZ to the file GDX.BZ.scid. Service: bats.ex | 2017-03-06 14:20:10 HD Request # 3 | Download start date-time: 2017-03-06 14:12:00.000 | 2017-03-06 14:20:10 HD Request # 3 | Using server: ds7.sierracharts.com port 10149 | 2017-03-06 14:20:10 Socket (7) | Creating socket. | 2017-03-06 14:20:10 HD Request # 3 | Setting DTC encoding to Binary VLS | 2017-03-06 14:20:10 HD Request # 3 | Sending historical data logon request message. | 2017-03-06 14:20:10 Socket (7) | Initiating close of socket by core. | 2017-03-06 14:20:10 The network socket for historical data has been closed. | 2017-03-06 14:20:10 Socket (7) | Shutdown started. Waiting for graceful close. | 2017-03-06 14:20:10 HD Request # 3 | Error downloading historical Intraday data for GDX.BZ. Historical data logon error: Serving data is disabled | 2017-03-06 14:20:10 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GDX.BZ | 2017-03-06 14:20:10 HD Request # 4 | Downloading Intraday chart data for GDX.BZ to the file GDX.BZ.scid. Service: bats.ex | 2017-03-06 14:20:10 HD Request # 4 | Download start date-time: 2017-03-06 14:12:00.000 | 2017-03-06 14:20:10 HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2017-03-06 14:20:10 Socket (8) | Creating socket. | 2017-03-06 14:20:10 Socket (7) | Socket gracefully closed by remote side. | 2017-03-06 14:20:10 Socket (7) | Closed. | 2017-03-06 14:20:10 HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-03-06 14:20:10 HD Request # 4 | Sending historical data logon request message. | 2017-03-06 14:20:10 HD Request # 4 | Requesting Intraday data. Start date-time: 2017-03-06 14:12:00. Record interval: 0. Symbol: GDX.BZ | 2017-03-06 14:20:10 HD Request # 4 | Decompressing data. | 2017-03-06 14:20:10 HD Request # 4 | Receiving Intraday data for GDX.BZ starting at 2017-03-06 14:12:00 | 2017-03-06 14:20:10 HD Request # 4 | Timestamp of first Intraday data file record written: 2017-03-06 14:12:31 | 2017-03-06 14:20:10 Socket (8) | Initiating close of socket by core. | 2017-03-06 14:20:10 The network socket for historical data has been closed. | 2017-03-06 14:20:10 Socket (8) | Shutdown started. Waiting for graceful close. | 2017-03-06 14:20:10 HD Request # 4 | Received 139 records from 2017-03-06 14:12:00 to 2017-03-06 14:19:56 (7.9 minutes) and wrote 138 records for GDX.BZ | 2017-03-06 14:20:10 HD Request # 4 | Intraday download COMPLETE for GDX.BZ. Completion time: 0s. Unique request ID: 2 | 2017-03-06 14:20:10 Removed historical data download ID 2 | 2017-03-06 14:20:10 Real-time Intraday chart data file updates started for GDX.BZ | 2017-03-06 14:20:10 Intraday chart data file opened for GDX.BZ | 2017-03-06 14:20:10 Socket (8) | Socket gracefully closed by remote side. | 2017-03-06 14:20:10 Socket (8) | Closed. | 2017-03-06 14:20:10 Opened cached Intraday file: C:\SierraChart3\Data\GDX.BZ.scid | 2017-03-06 14:21:19 NQH17 Daily #3 | Reloading chart. | 2017-03-06 14:22:35 Mapping NQH17 to NQH17. Service code: cme | 2017-03-06 14:22:35 SC Data - All Services | Starting real-time market data updates for: NQH17. ID: 2 | 2017-03-06 14:22:35 SC Data - All Services | Using username 0 | 2017-03-06 14:22:35 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2017-03-06 14:22:35 DTC Client (10) | Creating socket. | 2017-03-06 14:22:35 SC Data - All Services | Requesting security definition data for: NQH17. ID: 2 | 2017-03-06 14:22:35 HD Request # 5 | Downloading Historical Daily chart data for NQH17. Starting date: 2017-03-03. Service: scdataallservices | 2017-03-06 14:22:35 HD Request # 5 | Using user Barchart Historical data account. | 2017-03-06 14:22:35 HD Request # 5 | Requesting historical Daily data for NQH17 starting at 2017-03-02 | 2017-03-06 14:22:35 HTTP connection to ds01.ddfplus.com:80 (11) | Creating socket. | 2017-03-06 14:22:35 SC Data - All Services | Connected to server. | 2017-03-06 14:22:35 SC Data - All Services | Starting socket receive thread. | 2017-03-06 14:22:35 SC Data - All Services | Sending Encoding Request to server | 2017-03-06 14:22:35 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-03-06 14:22:35 SC Data - All Services | Sending logon request message. | 2017-03-06 14:22:35 HD Request # 5 | Receiving historical Daily data for NQH17 starting at 2017-03-03 | 2017-03-06 14:22:35 HD Request # 5 | Writing historical Daily data to the file NQH17.dly | 2017-03-06 14:22:35 HD Request # 5 | Received 3 records from 2017-03-03 00:00:00 to 2017-03-06 00:00:00 (4.0 days) and wrote 2 records for NQH17 | 2017-03-06 14:22:35 HD Request # 5 | Daily download COMPLETE for NQH17. Completion time: 0s. Unique request ID: 3 | 2017-03-06 14:22:35 Removed historical data download ID 3 | 2017-03-06 14:22:35 SC Data - All Services | Received logon response. | 2017-03-06 14:22:35 SC Data - All Services | Server Name: SC Realtime Server. | 2017-03-06 14:22:35 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-03-06 14:22:35 SC Data - All Services | Successfully connected. | 2017-03-06 14:22:35 SC Data - All Services | Trading is not supported. | 2017-03-06 14:22:35 SC Data - All Services | Restarting real-time data updates for symbol: NQH17 -> NQH17 | 2017-03-06 14:22:35 NQH17 [M] Daily #3 | Reloading chart. | 2017-03-06 14:22:35 SC Data - All Services | Received security definition for symbol NQH17 | 2017-03-06 14:22:35 NQH17 1 Min #4 | Reloading chart. | 2017-03-06 14:22:38 NQH17 1 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\NQH17.scid | 2017-03-06 14:22:38 Intraday data recording state for symbol NQH17 is set to download 'Pending'. | 2017-03-06 14:22:38 Delaying start of download for NQH17 | 2017-03-06 14:22:38 HD Request # 6 | Downloading Intraday chart data for NQH17 to the file NQH17.scid. Service: cme | 2017-03-06 14:22:40 Compressing file: C:\SierraChart3\Data\NQH17.scid. This may take a while. | 2017-03-06 14:22:40 HD Request # 6 | Download start date-time: 2016-09-01 15:22:40.000 | 2017-03-06 14:22:40 HD Request # 6 | Using server: ds7.sierracharts.com port 10149 | 2017-03-06 14:22:40 Socket (12) | Creating socket. | 2017-03-06 14:22:40 HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-03-06 14:22:40 HD Request # 6 | Sending historical data logon request message. | 2017-03-06 14:22:40 HD Request # 6 | Requesting Intraday data. Start date-time: 2016-09-01 15:22:40. Record interval: 0. Symbol: NQH17 | 2017-03-06 14:22:40 HD Request # 6 | Decompressing data. | 2017-03-06 14:22:40 HD Request # 6 | Receiving Intraday data for NQH17 starting at 2016-09-06 10:03:37 | 2017-03-06 14:22:40 HD Request # 6 | Timestamp of first Intraday data file record written: 2016-09-06 10:03:37 | 2017-03-06 14:22:40 Socket (12) | Initiating close of socket by core. | 2017-03-06 14:22:56 The network socket for historical data has been closed. | 2017-03-06 14:22:56 Socket (12) | Shutdown started. Waiting for graceful close. | 2017-03-06 14:22:56 HD Request # 6 | Received 7290819 records from 2016-09-06 10:03:37 to 2017-03-06 14:22:53 (181.2 days) and wrote 7290819 records for NQH17 | 2017-03-06 14:22:56 HD Request # 6 | Intraday download COMPLETE for NQH17. Completion time: 16s. Unique request ID: 4 | 2017-03-06 14:22:56 Removed historical data download ID 4 | 2017-03-06 14:22:56 Real-time Intraday chart data file updates started for NQH17 | 2017-03-06 14:22:56 Intraday chart data file opened for NQH17 | 2017-03-06 14:22:56 Socket (12) | Socket gracefully closed by remote side. | 2017-03-06 14:22:56 Socket (12) | Closed. | 2017-03-06 14:22:56 Opened cached Intraday file: C:\SierraChart3\Data\NQH17.scid | 2017-03-06 14:23:09 HTTP connection to ds01.ddfplus.com:80 (11) | Socket gracefully closed by remote side. | 2017-03-06 14:23:40 HTTP connection to ds01.ddfplus.com:80 (11) | Received socket Close event | 2017-03-06 14:23:40 HTTP connection to ds01.ddfplus.com:80 (11) | Initiating close of socket by core. | 2017-03-06 14:23:40 HTTP connection to ds01.ddfplus.com:80 (11) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-03-06 14:23:40 HTTP connection to ds01.ddfplus.com:80 (11) | Closed. | 2017-03-06 14:23:40 HD Request # 7 | Downloading Historical Daily chart data for GDX.BZ. Starting date: 1967-03-07. Service: bats.ex | 2017-03-06 15:06:19 HD Request # 7 | Error downloading historical Daily data for GDX.BZ. The symbol or data type is not supported with your account type. | 2017-03-06 15:06:19 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GDX.BZ | 2017-03-06 15:06:19 HD Request # 7 | Daily download COMPLETE for GDX.BZ. Completion time: 0s. Unique request ID: 5 | 2017-03-06 15:06:19 Removed historical data download ID 5 | 2017-03-06 15:06:19 GDX.BZ [M] Daily #1 | Reloading chart. | 2017-03-06 15:06:19 GDX.BZ [M] Daily #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart3\Data\GDX.BZ.dly | 2017-03-06 15:06:19 |
| [2017-03-06 21:49:26] |
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We are working on resolving this problem now. Restart Sierra Chart and the data should now download for that particular Daily chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-06 22:07:45] |
| User268363 - Posts: 10 |
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Yes, the daily chart seems to load ok now. Thanks. However, the intraday data is still not right. 1 min chart some candles are not complete, and it's even more obvious on 15second chart. |
| [2017-03-06 22:42:54] |
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Almost certainly this is going to be because there is less trading activity for that symbol on the BATS exchange as compared to the NYSE /NASDAQ.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-07 23:05:18
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| [2017-03-07 21:10:28] |
| User268363 - Posts: 10 |
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I see. Didn't realize that. Thanks!
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To post a message in this thread, you need to log in with your Sierra Chart account: