Support Board
Date/Time: Sun, 12 Jan 2025 18:35:22 +0000
SC Historical data problem - continued
View Count: 676
| [2017-03-01 14:45:13] |
| wildbill - Posts: 5 |
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I am still having problems fetching historical data for daily stock charts. For example, a chart that had not been opened since last week will not fill in data for Mon and Tues of this week. Charts books sit there for 15-20 minutes with a message "waiting to download historical data" and nothing happens. Very frustrating. This all started this past weekend with no data avail at all on Sunday. Since Monday it has been intermittent. Some charts load, others languish. There is no problem loading intraday historical data at all. Please help. also see my previous post SC Historical data problem Sending my message log separately. Date Time Of Last Edit: 2017-03-01 14:48:36
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| [2017-03-01 17:10:59] |
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We see you are using Interactive Brokers. Therefore, refer to: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#SlowDownloading (Slow Historical Data Downloading) We also do not see any Message Log. You will need to provide that following these instructions if you still have a problem: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Also, instead of starting a new Support Request, you should have made a posting within this same thread: SC Historical data problem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-01 17:21:39] |
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We realize the instructions we linked to in the prior post regrading slow historical data downloading for Interactive Brokers may not be applicable here. Just provide us a copy of the Message Log following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-01 17:57:17] |
| wildbill - Posts: 5 |
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(Message log removed) Relevant line: HD Request # 169 | Error downloading historical Daily data for BEAV. HTTP error when downloading from SC Historical Data service | 2017-03-01 07:51:38 Date Time Of Last Edit: 2017-03-01 18:04:44
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| [2017-03-01 18:10:33] |
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Your Message Log had a lot of excess information from a custom study. It has been deleted. This is the relevant line: HD Request # 169 | Error downloading historical Daily data for BEAV. HTTP error when downloading from SC Historical Data service | 2017-03-01 07:51:38
This was followed by a line indicating the network socket connection had been closed.This must be caused by a firewall on your side. Or other connectivity problem. Refer to help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-03-01 18:11:52
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| [2017-03-01 18:11:38] |
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We gave you the wrong link previously. It needs to be help topic 1.2: http://www.sierrachart.com/index.php?page=doc/helpdetails1.php#h1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-03-02 14:50:12] |
| wildbill - Posts: 5 |
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Problem has been resolved. Only after uninstalling AVAST antivirus did SC work normally. Thanks for your help! Cheers, Bill.
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