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Date/Time: Sun, 12 Jan 2025 18:50:10 +0000



$DOWI.scid - no data for Feb-24

View Count: 747

[2017-02-25 08:02:45]
Lesmond - Posts: 22
The intraday data for $DOWI for Feb-24 is missing (SC Data - All Services), all other symbols are ok. SC v1419:

http://i.imgur.com/wduYyKY.png

Here is the message log:


Reading Internal Order ID file. | 2017-02-25 02:00:47
Reading Trade Orders file. | 2017-02-25 02:00:47
Reading Trade Positions file. | 2017-02-25 02:00:47
Software version: 1419 | 2017-02-25 02:00:47
Uses New Spreadsheets | 2017-02-25 02:00:47
Usage end date: 2017-03-23 | 2017-02-25 02:00:47
Enabled for: Advanced Features. | 2017-02-25 02:00:47
Enabled for: Sierra Chart Historical Data Service. | 2017-02-25 02:00:47
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-02-25 02:00:47
Current selected Data/Trading service: SC Data - All Services | 2017-02-25 02:00:47
Chart Update Interval: 1200 | 2017-02-25 02:00:47
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-02-25 02:00:47
2017-02-25 07:00:50 Local computer time | 2017-02-25 02:00:47
2017-02-25 07:00:50 Local computer time in UTC | 2017-02-25 02:00:47
2017-02-25 02:00:50 Local computer time in SC Time Zone | 2017-02-25 02:00:47
2017-02-25 07:00:49 Server time in UTC | 2017-02-25 02:00:47
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-02-25 02:00:47
Program path: I:\Sierra\SC-6\SierraChart\ | 2017-02-25 02:00:47
Data Files path: O:\SierraChart\Data6\ | 2017-02-25 02:00:47
OS Version Number: 5.1 | 2017-02-25 02:00:47
Locale Setting: C | 2017-02-25 02:00:47

Checking for new symbol settings for scdataallservices | 2017-02-25 02:00:47
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-02-25 02:00:47
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-02-25 02:00:47
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-02-25 02:00:47
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-02-25 02:00:51
Symbol settings are up-to-date for scdataallservices | 2017-02-25 02:00:55
TICK-NYSE 5 Min #1 | Reloading chart. | 2017-02-25 02:00:56
TICK-NYSE 1 Min #2 | Reloading chart. | 2017-02-25 02:00:56
Mapping $DOWI to $DOWI. Service code: dow.index | 2017-02-25 02:00:56
Mapping YMH17 to YMH17. Service code: cbot | 2017-02-25 02:00:56
Mapping $INX to $INX. Service code: sp.index | 2017-02-25 02:00:56
Mapping ESH17 to ESH17. Service code: cme | 2017-02-25 02:00:56
Mapping $NASX to $NASX. Service code: nasdaq.index | 2017-02-25 02:00:56
Mapping NQH17 to NQH17. Service code: cme | 2017-02-25 02:00:56
Mapping CLJ17 to CLJ17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLK17 to CLK17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLM17 to CLM17. Service code: nymex | 2017-02-25 02:00:56
Mapping GCJ17 to GCJ17. Service code: comex | 2017-02-25 02:00:56
Mapping GCM17 to GCM17. Service code: comex | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for EURUSD | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for GBPUSD | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for AUDUSD | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for NZDUSD | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for USDCAD | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for USDCHF | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for USDJPY | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for AUDJPY | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for NZDJPY | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for EURJPY | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for GBPJPY | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for EURCHF | 2017-02-25 02:00:56
Using Bid/Ask average for last trade price for AUDNZD | 2017-02-25 02:00:56
Mapping HTZ to HTZ. Service code: equities.us | 2017-02-25 02:00:56
Mapping NFLX to NFLX. Service code: equities.us | 2017-02-25 02:00:56
Mapping TSLA to TSLA. Service code: equities.us | 2017-02-25 02:00:56
Mapping CLZ17 to CLZ17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLN17 to CLN17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLQ17 to CLQ17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLU17 to CLU17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLV17 to CLV17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLX17 to CLX17. Service code: nymex | 2017-02-25 02:00:56
Mapping CLF18 to CLF18. Service code: nymex | 2017-02-25 02:00:56
Mapping CLG18 to CLG18. Service code: nymex | 2017-02-25 02:00:56
Mapping CLH18 to CLH18. Service code: nymex | 2017-02-25 02:00:56
Mapping GCZ17 to GCZ17. Service code: comex | 2017-02-25 02:00:56
Mapping GCQ17 to GCQ17. Service code: comex | 2017-02-25 02:00:56
Mapping GCG18 to GCG18. Service code: comex | 2017-02-25 02:00:56
Mapping ESM17 to ESM17. Service code: cme | 2017-02-25 02:00:56
Mapping ESU17 to ESU17. Service code: cme | 2017-02-25 02:00:56
Mapping ESZ17 to ESZ17. Service code: cme | 2017-02-25 02:00:56
Mapping NQM17 to NQM17. Service code: cme | 2017-02-25 02:00:56
Mapping NQU17 to NQU17. Service code: cme | 2017-02-25 02:00:56
Mapping NQZ17 to NQZ17. Service code: cme | 2017-02-25 02:00:56
Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2017-02-25 02:00:57
HD Request # 2 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2017-02-25 02:00:57
HD Request # 2 | Download start Date-Time: 2017-02-24 18:59:18.000 | 2017-02-25 02:00:57
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-02-25 02:00:57
Socket (0) | Resolved address ds4.sierracharts.com to IP 192.81.56.146. | 2017-02-25 02:00:57
Socket (4) | Connected. | 2017-02-25 02:00:57
HD Request # 2 | Sending historical data logon request message. | 2017-02-25 02:00:57
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2017-02-24 18:59:18. Record interval: 60. Symbol: TICK-NYSE | 2017-02-25 02:00:57
HD Request # 2 | Decompressing data. | 2017-02-25 02:00:57
HD Request # 2 | Receiving Intraday data for TICK-NYSE starting at 2017-02-24 18:59:18 | 2017-02-25 02:00:57
HD Request # 2 | Timestamp of first Intraday data file record written: 2017-02-24 18:59:18 | 2017-02-25 02:00:57
HD Request # 2 | Historical data for TICK-NYSE is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-25 02:00:57
Socket (4) | Shutdown and closed. | 2017-02-25 02:00:57
The network socket for historical data has been closed. | 2017-02-25 02:00:57
HD Request # 2 | Received 1 record from 2017-02-24 18:59:18 to 2017-02-24 18:59:18 (0.0 seconds) and wrote 1 record for TICK-NYSE | 2017-02-25 02:00:57
HD Request # 2 | Intraday download COMPLETE for TICK-NYSE. Completion time: 0s. Unique request ID: 1 | 2017-02-25 02:00:57
Removed historical data download ID 1 | 2017-02-25 02:00:57

$DOWI [M] 5 Min #1 | Reloading chart. | 2017-02-25 02:00:59
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-02-25 02:01:00
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-02-25 02:01:00
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-02-25 02:01:00
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-02-25 02:01:00
Intraday data recording state for symbol $DOWI is set to download 'Pending'. | 2017-02-25 02:01:00
HD Request # 3 | Downloading Intraday chart data for $DOWI to the file $DOWI.scid. Service: dow.index | 2017-02-25 02:01:00
HD Request # 3 | Download start Date-Time: 2017-02-23 16:40:47.000 | 2017-02-25 02:01:00
HD Request # 3 | Using server: ds7.sierracharts.com port 10149 | 2017-02-25 02:01:00
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133. | 2017-02-25 02:01:01
Socket (5) | Connected. | 2017-02-25 02:01:01
HD Request # 3 | Sending historical data logon request message. | 2017-02-25 02:01:01
HD Request # 3 | Requesting Intraday data. Start Date-Time: 2017-02-23 16:40:47. Record interval: 60. Symbol: $DOWI | 2017-02-25 02:01:01
HD Request # 3 | Decompressing data. | 2017-02-25 02:01:01
HD Request # 3 | Receiving Intraday data for $DOWI starting at 2017-02-23 16:40:47 | 2017-02-25 02:01:01
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-02-23 16:40:47 | 2017-02-25 02:01:01
HD Request # 3 | Historical data for $DOWI is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-02-25 02:01:01
Socket (5) | Shutdown and closed. | 2017-02-25 02:01:01
The network socket for historical data has been closed. | 2017-02-25 02:01:01
HD Request # 3 | Received 1 record from 2017-02-23 16:40:47 to 2017-02-23 16:40:47 (0.0 seconds) and wrote 1 record for $DOWI | 2017-02-25 02:01:01
HD Request # 3 | Intraday download COMPLETE for $DOWI. Completion time: 0s. Unique request ID: 2 | 2017-02-25 02:01:01
Removed historical data download ID 2 | 2017-02-25 02:01:01

$DOWI [M] 5 Min #1 | Reloading chart. | 2017-02-25 02:03:59
TICK-NYSE 5 Min #1 | Reloading chart. | 2017-02-25 02:08:48
TICK-NYSE 1 Min #2 | Reloading chart. | 2017-02-25 02:08:48
$DOWI [M] 5 Min #1 | Reloading chart. | 2017-02-25 02:08:51

Date Time Of Last Edit: 2017-02-25 08:08:16
[2017-02-25 11:14:29]
Sierra Chart Engineering - Posts: 104368
This is now resolved.

Follow the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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