Support Board
Date/Time: Sun, 12 Jan 2025 13:10:03 +0000
Qt5Core.dll missing?
View Count: 1516
| [2017-02-11 12:39:04] |
| User0123 - Posts: 36 |
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Hi, Strange thing happened. While my machine was running, the SC program shut down and just disappeared. When I clicked my shortcut to reopen Sierra Chart, I received an error message stating: "The item 'SierraChart.exe' that this shortcut refers to has been changed or moved..." I then tried to download the latest version of Sierra Chart, but again, I could not get it to start. This time, the error message read: "The program can't start because Qt5Core.dll is missing from your computer. Try reinstalling the program to fix this problem." Unfortunately, reinstalling did not fix the problem... I assume there is a simple fix for this, but my general computer illiteracy is once again hindering my efforts to resolve this on my own. My apologies for asking your help, but I am at a loss here. Thanks in advance. P.S. - I am currently running Windows 10 Pro Date Time Of Last Edit: 2017-02-11 14:03:32
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| [2017-02-11 23:35:10] |
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This is very unusual. What we would recommend that you do is install Sierra Chart into a new folder on your system. Run the Sierra Chart installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe Install it into C:\SierraChart2 After that is done, follow the instructions here to copy over the data and settings files from the original installation in C:\SierraChart: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-11 23:35:44
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| [2017-02-12 10:42:24] |
| User0123 - Posts: 36 |
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Thanks. I followed your suggestion and it appears to have worked.
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