Support Board
Date/Time: Sun, 12 Jan 2025 12:02:33 +0000
activation request and no DOM data
View Count: 831
| [2017-02-10 03:18:34] |
| kainz - Posts: 2 |
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hello I was just logged into my sierra charts trial demo with CQG data with AMP a few minutes ago I went to reset my sierra log in password and when it was reset now my cqg web api is not enabled in the connection within DTS? The reason for resetting I was not receiving level 2 data on the DOM for USAH17 i can see the last trade price updating but no market depth. Is it possible my sierra trial log is not enabled for level 2 data?
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| [2017-02-10 03:57:45] |
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Your account has been activated and/or reset. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-10 17:33:42] |
| kainz - Posts: 2 |
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My account has not been activated the log states that the trader is not active and the server denies me entry into the data feed. Please verify that my account is active.
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| [2017-02-10 17:43:11] |
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Your Sierra Chart account is active. The particular message you are seeing is from the CQG system. Your broker needs to resolve that for you. Tell them the exact message you are seeing. Refer to: http://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CQGAccountRequirements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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