Support Board
Date/Time: Sun, 12 Jan 2025 11:59:04 +0000
Connecting to GAIN
View Count: 850
| [2017-02-08 14:52:33] |
| amirN - Posts: 159 |
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Since yesterday I am not able to connect to GAIN capital. This is the error log I have got: GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2017-02-07 20:07:19 GAIN Capital FIX Trading socket (0) | Resolved address prod.gainfutures.com to IP 64.94.37.222. | 2017-02-07 20:07:19 GAIN Capital FIX Trading socket (13) | Connected. | 2017-02-07 20:07:19 GAIN Capital FIX Trading socket (13) | Starting TLS 1.2 connection. | 2017-02-07 20:07:19 GAIN Capital FIX Trading socket (13) | SSL connection established. | 2017-02-07 20:07:19 GAIN Capital FIX Trading: Sending the Logon message. | 2017-02-07 20:07:20 GAIN Capital FIX Trading: Sent heartbeat to server. | 2017-02-07 20:07:50 Service connection timed out. Will disconnect and retry. | 2017-02-07 20:08:19 * Is this a problem with SC or GAIN? |
| [2017-02-08 18:03:22] |
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This is a Gain Capital server problem which some users encounter.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-08 18:12:21] |
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We will contact Gain Capital about it now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-09 09:53:20] |
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Gain Capital has asked for your Gain Capital username. Please send us that through an Account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-02-09 09:53:33
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