Support Board
Date/Time: Sun, 12 Jan 2025 07:58:37 +0000
SC Real-Time and Historical Exchange Data Feed > Are there any server problems today?
View Count: 801
| [2017-02-01 16:34:42] |
| User51760 - Posts: 108 |
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Hello Support Team, today's afternoon (starting around 03:00 p.m. CEST) I experience continuous data feed interruptions with long "completion times" for incoming data and several HTTP connection to ds01.ddfplus.com:80 (71) | Shutdown and closed. | 2017-02-01 17:24:29. Disconnecting from data feed and reconnecting does not help in any way. That behaviour is not a common appearance on Sierra Chart and SC data feed, normally all runs smoothly! Any idea, any solution? Thank you in advance. |
| [2017-02-01 16:43:10] |
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We are looking into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-01 17:02:04] |
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If you are using the Sierra Chart Exchange Data Feed, let us know what symbol you are having a problem with and how much the delay is. We need specific details. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-01 17:59:22] |
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Our conclusion at this point is that this is not an issue on our server. Instead a network issue somewhere on your side. The only other report we have a problem is from Germany. We have now extensively looked at this for about an hour and we see no indication that the problem is on our server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-02-01 19:23:29] |
| User51760 - Posts: 108 |
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Yes, I am using the SC Exchange Data Feed - for a year or so without any problem. In fact I am located in Germany as well - there seems to be a correlation. I had the feeling the problem started with the Mini-Dax FDMXH7 future (Eurex), however another chartbook is reloading all the time as well (Crude Oil, CLH7). Please let me know if you have any idea or suggestion. Thank you for your support, Best, Chris |
| [2017-02-02 08:06:31] |
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The reloading is definitely not normal. In regards to this issue, refer to help topic 30.3 here: https://www.sierrachart.com/index.php?page=doc/helpdetails30.html#h30.3 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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